Subject: Daily performance summary for LiveSalesman team for 1st March, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: saurabh <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 2 Mar 2021 09:23:23 -0700 (MST)

Greetings. I hope this finds you well. 
Please find the performance data for the LiveSalesman team for March, 1st, 2021 listed below. 

    * Total tickets created: 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 	4 			9 	26 	39 
Amer Kher Bek 		5 	51 			56 
Amir Aziz 		5 	10 			15 
Amr Khalil 		3 	36 			39 
Ibrahem Mahmoud 			34 			34 
Mohammed Atiah 					2 	2 
Mohd Adeel Akhter 	10 				3 	13 
No Agent 	1 				1 	2 
Ritesh Sharma 			40 			40 
Shafik Lubbos 		5 	74 			79 
Tarish Ayubi 	6 		39 		7 	52 
Grand Total 	21 	18 	284 	9 	39 	371 

    * Total Whatsapp chats : 

Agents 	Total chats assigned 	Total resolved 
Amer Kher Bek 	87 	85 
Amir Aziz 	23 	22 
Amr Khalil 	65 	65 
Ibrahem Mahmoud 	105 	108 
Niren Dsouza 	0 	1 
Ritesh sharma 	53 	49 
Shafik Lubbos 	120 	119 
Tarish Ayubi 	54 	53 
Grand Total 	507 	502 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	13 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	7 
		Delivery Status 	33 
		Partial Delivery 	3 
		Reschedule Delivery 	5 
		(blank) 	9 
	Delivery Related Total 		71 
	Product Complaint 	Complaint within Warranty 	11 
		(blank) 	1 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	2 
		Refunds after Return 	3 
		Return Request Initiation 	9 
		(blank) 	14 
	Refunds and Cancelations Total 	31 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
Customer Services Total 			115 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	29 
	No Answer Total 		29 
	(blank) 	(blank) 	11 
	(blank) Total 		11 
No Answer Total 			40 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	4 
		Store Availability 	14 
		Store Location 	6 
		Using Shukran Points 	5 
		Website/App Issues 	5 
		(blank) 	1 
	Other Enquiry Total 		39 
	Policy Related 	Delivery Cost 	13 
		Delivery Time 	9 
		Return Policy 	1 
		(blank) 	5 
	Policy Related Total 		28 
	Product Related 	Combo 	9 
		Pricing 	5 
		Product Specification 	62 
		(blank) 	5 
	Product Related Total 		81 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			150 
Grand Total 			306 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	3-4 days 	Grand Total 
Alka Pandey 	12 		12 
Mohd Adeel Akhter 	13 	3 	16 
Tarish Ayubi 	6 		6 
Grand Total 	31 	3 	34 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	15+days 	Grand Total 
Alka Pandey 	2 		2 		2 		6 
Amer Kher Bek 	7 	3 	1 				11 
Amir Aziz 	5 						5 
Amr Khalil 	4 						4 
Ibrahem Mahmoud 	1 	4 	4 	4 		1 	14 
Issa Kafroni 	8 	2 	10 	3 			23 
Mohammed Atiah 		1 	2 				3 
Mohd Adeel Akhter 						1 	1 
Shafik Lubbos 	13 	3 	2 	1 			19 
Tarish Ayubi 					1 		1 
Grand Total 	40 	13 	21 	8 	3 	2 	87 

    * Total count of ageing for emails: 
Emails 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	15+days 	Grand Total 
Alka Pandey 	26 	1 	3 	1 			31 
Amir Aziz 		2 					2 
Mohammed Atiah 	8 		3 				11 
Mohd Adeel Akhter 	10 	5 	5 		1 		21 
Radhika Jawle 	13 						13 
Tarish Ayubi 	7 	8 	3 	1 		1 	20 
Grand Total 	64 	16 	14 	2 	1 	1 	98 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]