Subject: RE: Homebox CS team not following the right escalation matrix - Aramex
From: Baraa Abukhadra <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "Maryam Yahya" <[email-masked]>, Haya Abualhaija <[email-masked]>, Taima Zeid <[email-masked]>, "Niren Dsouza" <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Omar Mostafa <[email-masked]>
Date: Mon, 1 Mar 2021 05:57:52 +0000

Hi Murtaza,

Well noted

Best Regards,

Baraa Abu Khadra
Operations Support Centre Supervisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 1327 282

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: cid:[email-masked]]

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Sunday, February 28, 2021 3:51 PM
To: Baraa Abukhadra; Maryam Yahya; Haya Abualhaija; Taima Zeid; Niren Dsouza; Saurav Chakraborty
Cc: Omar Mostafa
Subject: FW: Homebox CS team not following the right escalation matrix - Aramex
Importance: High

Hi Team,

Request you to follow the escalation process, please check the below and in the attached email.

Regards,

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 28, 2021 5:28 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: Homebox CS team not following the right escalation matrix - Aramex

Hello @Murtaza Kutiyanawala<mailto:[email-masked]>/ @Home Box<mailto:[email-masked]>,

We have received constant reminders from Aramex team to follow the right escalation matrix while raising tickets.

Pls route your escalations only to @Ahmad Alawneh<mailto:[email-masked]> & @Abdulrahman Mohamad (SA)<mailto:[email-masked]>.

Do not include/remove – Claudine, [email-masked]<mailto:[email-masked]> and Asha [email-masked]<mailto:[email-masked]> while raising any tickets.

Kindly confirm your understanding on this to ensure the escalations are raised to the right audience.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>