Subject: FW: Homebox CS team not following the right escalation matrix - Aramex
From: Murtaza Kutiyanawala <[email-masked]>
To: Baraa Abukhadra <[email-masked]>, Maryam Yahya <[email-masked]>, Haya Abualhaija <[email-masked]>, Taima Zeid <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Omar Mostafa <[email-masked]>
Date: Sun, 28 Feb 2021 13:51:26 +0000

Hi Team,

Request you to follow the escalation process, please check the below and in the attached email.

Regards,

From: Sanjana Suresh <[email-masked]>
Sent: Sunday, February 28, 2021 5:28 PM
To: Murtaza Kutiyanawala <[email-masked]>; Home Box <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>; Bhaskar Mandelia <[email-masked]>
Subject: Homebox CS team not following the right escalation matrix - Aramex

Hello @Murtaza Kutiyanawala<mailto:[email-masked]>/ @Home Box<mailto:[email-masked]>,

We have received constant reminders from Aramex team to follow the right escalation matrix while raising tickets.

Pls route your escalations only to @Ahmad Alawneh<mailto:[email-masked]> & @Abdulrahman Mohamad (SA)<mailto:[email-masked]>.

Do not include/remove - Claudine, [email-masked]<mailto:[email-masked]> and Asha [email-masked]<mailto:[email-masked]> while raising any tickets.

Kindly confirm your understanding on this to ensure the escalations are raised to the right audience.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
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Subject: RE: [#2129573] - Missing Item
From: Bhaskar Mandelia <[email-masked]>
To: Claudine Maksoud <[email-masked]>, Home Box <[email-masked]>, Asha Dsouza <[email-masked]>, K Nayan <[email-masked]>, Ahmad Alawneh <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Sun, 28 Feb 2021 13:01:50 +0000

Adding @Sanjana Suresh<mailto:[email-masked]> – can you take it up with concerned CS teams.

Claudine- thanks for highlighting , will communicate and get this corrected.

From: Claudine Maksoud <[email-masked]>
Sent: Sunday, February 28, 2021 5:00 PM
To: Home Box <[email-masked]>; Asha Dsouza <[email-masked]>; Bhaskar Mandelia <[email-masked]>; K Nayan <[email-masked]>; Ahmad Alawneh <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>
Cc: [email-masked]
Subject: RE: [#2129573] - Missing Item

External email sender, please take precaution.

Hi @Bhaskar Mandelia<mailto:[email-masked]>  @Bhaskar Mandelia<mailto:[email-masked]>

Despite several requests , these escalations are still being shared with myself and Asha although it has

Been requested repeatedly to please forward to @Ahmad Alawneh<mailto:[email-masked]> & @Abdulrahman Mohamad (SA)<mailto:[email-masked]>.

Kindly support .

Best Regards,

Claudine Maksoud

Global Key Account Manager

Aramex International

Direct +971 4 524 6733

Cell +971 50 696 1629

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 4:33 PM
To: Asha Dsouza <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2129573] - Missing Item

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear Team,

Kindly confirm if the item below has been shipped form the WH as the customer confirmed that he did not receive it.

Order number:9635985866

AWB: 46536282586

Item: 162135193 - - Strokes 49-Piece Dinner Set

Best Regards,

   On Sat, 20 Feb at 4:30 PM , Mjsmaking <[email-masked]<mailto:[email-masked]>> wrote:

   Missing item complaint

   2129573:1125156