Subject: RE: Lead info
From: "Al Ghawali, Rimon (AE/GA)" <[email-masked]>
To: Kieran Harris <[email-masked]>, Sahil Modgil Consultant - IT <[email-masked]>, Saurav Chakraborty HB LSM <[email-masked]>
Cc: "Sassine, Romy (AE/GAM)" <[email-masked]>, Saurabh Dadu <[email-masked]>, "Weibrecht, Karen (AE/GVM)" <[email-masked]>
Date: Tue, 23 Feb 2021 05:55:27 +0000

Hi Kiearan,

Thanks, the codes are all correct.

Let’s discuss all together later.

Best Regards,
Rimon Al Ghawali

From: Kieran Harris <[email-masked]>
Sent: 23 February 2021 09:36
To: Sahil Modgil Consultant - IT <[email-masked]>; Saurav Chakraborty HB LSM <[email-masked]>; Al Ghawali, Rimon (AE/GA) <[email-masked]>
Cc: Sassine, Romy (AE/GAM) <[email-masked]>; Saurabh Dadu <[email-masked]>; Weibrecht, Karen (AE/GVM) <[email-masked]>
Subject: RE: Lead info

Hi Rimon

Here is the exact list of codes we use per new cars / used cars for both brands live chat.

Please confirm if any are incorrect.

Thanks

used car

audi
                jeddah
                                Salesforce code: 6102
                                AME code: 72400
                riyadh
                                Salesforce code: 3602
                                AME code: 72410
                dammam
                                Salesforce code: 6503
                                AME code: 72420
                other
                                Salesforce code: 6503
                                AME code: 72420
vw
                jeddah
                                Salesforce code: 6101
                                AME code: 72400
                riyadh
                                Salesforce code: 6304
                                AME code: 72410
                dammam
                                Salesforce code: 6501
                                AME code: 72420
                other
                                Salesforce code: 6501
                                AME code: 72420

                kuwait
                                Salesforce code: 3030
                                AME code: 71000

new cars

audi
                jeddah
                                Salesforce code: 1102
                                AME code: 72400
                riyadh
                                Salesforce code: 1301
                                AME code: 72410
                dammam
                                Salesforce code: 1503
                                AME code: 72420
                other
                                Salesforce code: 1503
                                AME code: 72420

vw
                jeddah
                                Salesforce code: 2101
                                AME code: 72400
                riyadh
                                Salesforce code: 2303
                                AME code: 72410
                dammam
                                Salesforce code: 2501
                                AME code: 72420
                other
                Salesforce code: 2501
                                AME code: 72420

                kuwait
                                Salesforce code: 3030
                                AME code: 71000

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za>
On 22 Feb 2021, 16:09 +0200, Al Ghawali, Rimon (AE/GA) <[email-masked]<mailto:[email-masked]>>, wrote:
Hi Sahil,

Thank you for your feedback.

I checked a couple of the chat logs and although the customer never specifies it is New Cars or Used, the agents specify the Lead Category matching with what’s in Salesforce.

@Kiearan, therefore this means that the mapping into the Google Sheets with the dealer code is incorrect. May you please check this issue from your side?

@Karen @Romy should we consider adding a question to ask the customer if they’re looking for New or Used?

Best Regards,
Rimon Al Ghawali

From: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>
Sent: 22 February 2021 17:29
To: Al Ghawali, Rimon (AE/GA) <[email-masked]<mailto:[email-masked]>>; Kieran Harris <[email-masked]<mailto:[email-masked]>>; Saurav Chakraborty HB LSM <[email-masked]<mailto:[email-masked]>>
Cc: Sassine, Romy (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lead info

Hi Rimon,

I have checked below leads from my end and attached the API payload request for them as well.
Agents selected the Lead type and Lead category according to the customer chat and request.

@Saurav Chakraborty HB LSM<mailto:[email-masked]> Please ask and clarify if you have any doubts about lead submissions.

From: Al Ghawali, Rimon (AE/GA) <[email-masked]<mailto:[email-masked]>>
Sent: 22 February 2021 03:44 PM
To: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; Kieran Harris <[email-masked]<mailto:[email-masked]>>
Cc: Sassine, Romy (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lead info

Dear All,

Please find the below examples which are coming in with the wrong Lead Category.
 • Mohamed Gamal ([email-masked])<mailto:[email-masked])-> – VW
 • mohammed mohammed ([email-masked]<mailto:[email-masked]>) – VW
 • Abu Mansoor Abu Mansoor ([email-masked]<mailto:[email-masked]>) – VW
 • Nawarah alarfaj ([email-masked]<mailto:[email-masked]>) – Audi
 • Faisal Al Sarra ([email-masked]<mailto:[email-masked]>) – Audi

Thanks for your support.

Best Regards,
Rimon Al Ghawali

From: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>
Sent: 18 February 2021 09:30
To: Al Ghawali, Rimon (AE/GA) <[email-masked]<mailto:[email-masked]>>; Kieran Harris <[email-masked]<mailto:[email-masked]>>
Cc: Sassine, Romy (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lead info

Hi Rimon,

Sorry I missed your email yesterday. I’ll check and get back to you.
Adding @Kieran Harris<mailto:[email-masked]> here as well.
Kieran can you please suggest what can we send in lead category instead of “other enquiry” ?

From: Al Ghawali, Rimon (AE/GA) <[email-masked]<mailto:[email-masked]>>
Sent: 18 February 2021 10:09 AM
To: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>
Cc: Sassine, Romy (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lead info

Hi Sahil,

Any update on the below.

Furthermore, there has been another case (below) of incorrect Lead Category again coming into Salesforce and causing errors. Please check on what’s causing this issue for us to resolve it completely.

It was coming under Sales instead of Used Cars.

Best Regards,
Rimon Al Ghawali

From: Al Ghawali, Rimon (AE/GA)
Sent: 17 February 2021 12:02
To: 'Sahil Modgil Consultant - IT' <[email-masked]<mailto:[email-masked]>>
Cc: Sassine, Romy (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: FW: Lead info

Hi Sahil,

Please see the below Live Chat lead which did not go into Salesforce. I checked the Salesforce Google Sheets and it is not there either.

I believe that issue is because of the incorrect Lead Type as we don’t have “Other Enquiry” in Salesforce. Please check and advise on this issue.

Best Regards,
Rimon Al Ghawali

From: Majdi Joudah <[email-masked]<mailto:[email-masked]>>
Sent: 17 February 2021 11:46
To: Al Ghawali, Rimon (AE/GA) <[email-masked]<mailto:[email-masked]>>
Subject: FW: Lead info

<https://www.audi-saudiarabia.com/me/web/saen/models/q3/rsq3-sportback.html>
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From: AVME Chat <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 15, 2021 1:39 AM
To: Jonathan Boustani <[email-masked]<mailto:[email-masked]>>; Eman Alshareef <[email-masked]<mailto:[email-masked]>>; Hadeel Felimban <[email-masked]<mailto:[email-masked]>>; Nasreen Alolimy <[email-masked]<mailto:[email-masked]>>; Maha Al-Hazmi <[email-masked]<mailto:[email-masked]>>; Majdi Joudah <[email-masked]<mailto:[email-masked]>>; Neil Lines <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Lead info

AUDI VOLKSWAGEN MIDDLE EAST
LEAD FROM LIVE CHAT
Customer Name:
Mr Mohammed Almobarak
Lead Category:
Sales
Lead Type:
Other Enquiry
Email:
[email-masked]<mailto:[email-masked]>
Phone:
966565153642
Particular
Detail
Country
Saudi Arabia
City
Khobar
Customer Category
Retail
Dealer Code
1503
Model
A3 Sedan
Prefered Language
English
Campaign
Notes
The customer asked if we have any hybrid cars. Best time for calling is in the evening. Note: car model mentioned in chat form is incorrect.
Link to Chat Transcript
https://urlprotection-ams.global.sonicwall.com/click?PV=1&MSGID=202102142238484100088&URLID=1&ESV=10.0.9.1000&IV=25EE92EAEA3AFC8C78DDFF6C923B2CC0&TT=1613342334427&ESN=LWAxwY2eVKl1kSo%2By%2BtvJIPHnkHcOtGvGgqJv%2FjY28c%3D&KV=1536961729279&ENCODED_URL=https%3A%2F%2Fwww.avmechat.in%2FshowChat%2F2120606d6a751a93e392b46d945bba9d&HK=1B7A37F4AB97B53BB51FC53EF991069BD8187191D46438BBECEF59E47D44F59D<https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Furlprotection-ams.global.sonicwall.com%2Fclick%3FPV%3D1%26MSGID%3D202102142238484100088%26URLID%3D1%26ESV%3D10.0.9.1000%26IV%3D25EE92EAEA3AFC8C78DDFF6C923B2CC0%26TT%3D1613342334427%26ESN%3DLWAxwY2eVKl1kSo%252By%252BtvJIPHnkHcOtGvGgqJv%252FjY28c%253D%26KV%3D1536961729279%26ENCODED_URL%3Dhttps%253A%252F%252Fwww.avmechat.in%252FshowChat%252F2120606d6a751a93e392b46d945bba9d%26HK%3D1B7A37F4AB97B53BB51FC53EF991069BD8187191D46438BBECEF59E47D44F59D&data=04%7C01%7CJoudah.Majdi%40samaco.com.sa%7C8546c7cc74a648c82dcd08d8d30f5d31%7C7a129507709943f6be03dfe8b797c7bd%7C0%7C0%7C637491410231177827%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0LyHWvELFBKpH5Cm83J6zT4fiL5SwqxHxfKTRtW1nJk%3D&reserved=0>
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