Subject: Re: Lead info
From: Saurav Chakraborty <[email-masked]>
To: Sahil Modgil Consultant - IT <[email-masked]>, [email-masked]
Cc: Kieran Harris <[email-masked]>, romy sassine <[email-masked]>, saurabh <[email-masked]>, karen weibrecht <[email-masked]>
Date: Mon, 22 Feb 2021 07:04:08 -0700 (MST)

Thank you for the e-mail Sahil, 

Hi Rimon, based on the cases mentioned below I would like to get some more clarity, do we select the Lead category as per the website the customer has been browsing or do we go with the chat conversation of the customer ? For eg - If the customer has been browsing VW preowned site and while chatting he doesn't mention anything about buying a pre owned car, what do we select as lead category? 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: "Sahil Modgil Consultant - IT" <[email-masked]> 
To: "Al Ghawali, Rimon (AE/GA)" <[email-masked]>, "Kieran Harris" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Cc: "romy sassine" <[email-masked]>, "saurabh" <[email-masked]>, "karen weibrecht" <[email-masked]> 
Sent: Monday, February 22, 2021 6:59:28 PM 
Subject: RE: Lead info 

Hi Rimon, 

I have checked below leads from my end and attached the API payload request for them as well. 

Agents selected the Lead type and Lead category according to the customer chat and request. 

[ mailto:[email-masked] | @Saurav Chakraborty HB LSM ] Please ask and clarify if you have any doubts about lead submissions. 

From: Al Ghawali, Rimon (AE/GA) <[email-masked]> 
Sent: 22 February 2021 03:44 PM 
To: Sahil Modgil Consultant - IT <[email-masked]>; Kieran Harris <[email-masked]> 
Cc: Sassine, Romy (AE/GAM) <[email-masked]>; Saurabh Dadu <[email-masked]>; Weibrecht, Karen (AE/GVM) <[email-masked]> 
Subject: RE: Lead info 

Dear All, 

Please find the below examples which are coming in with the wrong Lead Category . 

    * Mohamed Gamal ( [ mailto:[email-masked])- | [email-masked]) ] – VW 
    * mohammed mohammed ( [ mailto:[email-masked] | [email-masked] ] ) – VW 
    * Abu Mansoor Abu Mansoor ( [ mailto:[email-masked] | [email-masked] ] ) – VW 
    * Nawarah alarfaj ( [ mailto:[email-masked] | [email-masked] ] ) – Audi 
    * Faisal Al Sarra ( [ mailto:[email-masked] | [email-masked] ] ) – Audi 

Thanks for your support. 

Best Regards , 

Rimon Al Ghawali 

From: Sahil Modgil Consultant - IT < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 February 2021 09:30 
To: Al Ghawali, Rimon (AE/GA) < [ mailto:[email-masked] | [email-masked] ] >; Kieran Harris < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sassine, Romy (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Weibrecht, Karen (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lead info 

Hi Rimon, 

Sorry I missed your email yesterday. I’ll check and get back to you. 

Adding [ mailto:[email-masked] | 
@Kieran Harris ] here as well. 

Kieran can you please suggest what can we send in lead category instead of “other enquiry” ? 

From: Al Ghawali, Rimon (AE/GA) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 February 2021 10:09 AM 
To: Sahil Modgil Consultant - IT < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sassine, Romy (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Weibrecht, Karen (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lead info 

Hi Sahil, 

Any update on the below. 

Furthermore, there has been another case (below) of incorrect Lead Category again coming into Salesforce and causing errors. Please check on what’s causing this issue for us to resolve it completely. 

It was coming under Sales instead of Used Cars. 

Best Regards , 

Rimon Al Ghawali 

From: Al Ghawali, Rimon (AE/GA) 
Sent: 17 February 2021 12:02 
To: 'Sahil Modgil Consultant - IT' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sassine, Romy (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Lead info 

Hi Sahil, 

Please see the below Live Chat lead which did not go into Salesforce. I checked the Salesforce Google Sheets and it is not there either. 

I believe that issue is because of the incorrect Lead Type as we don’t have “Other Enquiry” in Salesforce. Please check and advise on this issue. 

Best Regards , 

Rimon Al Ghawali 

From: Majdi Joudah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 February 2021 11:46 
To: Al Ghawali, Rimon (AE/GA) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Lead info 

	

	

	

	

	

	

	

	

	

	

	

	

	

	

[ https://www.audi-saudiarabia.com/me/web/saen/models/q3/rsq3-sportback.html ] 

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From: AVME Chat < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 15, 2021 1:39 AM 
To: Jonathan Boustani < [ mailto:[email-masked] | [email-masked] ] >; Eman Alshareef < [ mailto:[email-masked] | [email-masked] ] >; Hadeel Felimban < [ mailto:[email-masked] | [email-masked] ] >; Nasreen Alolimy < [ mailto:[email-masked] | [email-masked] ] >; Maha Al-Hazmi < [ mailto:[email-masked] | [email-masked] ] >; Majdi Joudah < [ mailto:[email-masked] | [email-masked] ] >; Neil Lines < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Lead info 

	AUDI VOLKSWAGEN MIDDLE EAST 
LEAD FROM LIVE CHAT 

	

Customer Name: 	

Mr Mohammed Almobarak 

	

Lead Category: 	

Sales 	

Lead Type: 	

Other Enquiry 

	

Email: 	

[ mailto:[email-masked] | [email-masked] ] 	

Phone: 	

966565153642 

Particular 	

Detail 

Country 	

Saudi Arabia 

City 	

Khobar 

Customer Category 	

Retail 

Dealer Code 	

1503 

Model 	

A3 Sedan 

Prefered Language 	

English 

Campaign 	

Notes 	

The customer asked if we have any hybrid cars. Best time for calling is in the evening. Note: car model mentioned in chat form is incorrect. 

Link to Chat Transcript 	

[ https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Furlprotection-ams.global.sonicwall.com%2Fclick%3FPV%3D1%26MSGID%3D202102142238484100088%26URLID%3D1%26ESV%3D10.0.9.1000%26IV%3D25EE92EAEA3AFC8C78DDFF6C923B2CC0%26TT%3D1613342334427%26ESN%3DLWAxwY2eVKl1kSo%252By%252BtvJIPHnkHcOtGvGgqJv%252FjY28c%253D%26KV%3D1536961729279%26ENCODED_URL%3Dhttps%253A%252F%252Fwww.avmechat.in%252FshowChat%252F2120606d6a751a93e392b46d945bba9d%26HK%3D1B7A37F4AB97B53BB51FC53EF991069BD8187191D46438BBECEF59E47D44F59D&data=04%7C01%7CJoudah.Majdi%40samaco.com.sa%7C8546c7cc74a648c82dcd08d8d30f5d31%7C7a129507709943f6be03dfe8b797c7bd%7C0%7C0%7C637491410231177827%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0LyHWvELFBKpH5Cm83J6zT4fiL5SwqxHxfKTRtW1nJk%3D&reserved=0 | https://urlprotection-ams.global.sonicwall.com/click?PV=1&MSGID=202102142238484100088&URLID=1&ESV=10.0.9.1000&IV=25EE92EAEA3AFC8C78DDFF6C923B2CC0&TT=1613342334427&ESN=LWAxwY2eVKl1kSo%2By%2BtvJIPHnkHcOtGvGgqJv%2FjY28c%3D&KV=1536961729279&ENCODED_URL=https%3A%2F%2Fwww.avmechat.in%2FshowChat%2F2120606d6a751a93e392b46d945bba9d&HK=1B7A37F4AB97B53BB51FC53EF991069BD8187191D46438BBECEF59E47D44F59D ] 
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