Subject: Complaint against our service center in sharjah
From: KINAN KANAN <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Cc: ashwinee latchayya <[email-masked]>
Date: Wed, 17 Feb 2021 01:38:34 -0700 (MST)

Hi Saurav, 

With reference to Chat ID: QO3NAWOEAY 

The customer wants to complaint against our service center in sharjah because he said he have a bad experience with our team we make him lose more money due to the unavailability of the car which is in the service center.The major one was the vibration at 1200 rpm for which the qc guy just pointed out that it is due to the old engine mount which i have replaced and got the car repaired and serviced from your team with the same problem of vibration at 1200 rpm and repair had costed me a lot Again when i went to ask about same problem the answer i received from him was this is normal with GTI. and why the vibration even after changing the engine mont it is still not repairing. and all the service were done on time and these problems were intimated well in advance during the service visit at 135000kms 

Name: Diljith KP 
Email address: [email-masked] 
Contact number: 00971508363657 
Model: GTI 2016 
VIN: WVWFK2AU2GW178873 
Preferred time to call: As soon as possible. 

Regards 
kinan kanan 

Diljith KP 
00971508363657 
my email id is [email-masked] 

Chassis : WVWFK2AU2GW178873 

2016 model