Subject: International customer spare parts purchase
From: Saurav Chakraborty <[email-masked]>
To: AUDI_VW <[email-masked]>
Date: Tue, 16 Feb 2021 02:17:08 -0700 (MST)

Hi team, 

Below are the two examples of a customer who is enquiring about spare parts purchases. Please ensure that in such cases ask the customer to visit the local dealer. An escalation could only made if the customer is in GCC while chatting with us. 

Chat ID: QODL47BJT4 

Customer name: Lalit 
Contact number (Dubai): -- 
Contact number (India): [ callto:+919818841898 | +919818841898 ] 
Email: -- 
Location: India 
Language: English 

The customer needs few parts for my Audi Q7 model . The customer wants to purchase it and then will carry it to India. 
upon confirmation and price, The customer will visit the service centre. 

The customer left the chat. 

I have not submitted the chat form. 
___________________________________________________________________________________________________ 

Please refer Chat ID : QOXM25S4RY 

Customer wants to buy break pads for his Q7. He is currently in India and will be coming to Dubai soon. 

I took his details but didn't submit chat form because of his international contact number. 

Customer Details : 

Name : Lalit Upadhyay 
Contact Number : +919818841898 
Email Address : [email-masked] 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked]