Subject: Re: Chat ID: QO1EF57JSV /////Old request follow up////
From: Yassin Alkassar <[email-masked]>
To: saurav chakraborty <[email-masked]>
Cc: ashwinee latchayya <[email-masked]>
Date: Sat, 13 Feb 2021 16:01:29 -0700 (MST)

Respected sir, 

Chat ID: QOJHKOQDWO 

The same customer chatted again informing us that no one call him. 
T h e customer also informed that he chatted with me, kinan and niren. 

Please re-escalated his case as urgent. 

Regards, 
YK 

From: "saurav chakraborty" <[email-masked]> 
To: "Yassin Alkassar" <[email-masked]> 
Sent: Friday, 12 February, 2021 21:35:06 
Subject: Re: Chat ID: QO1EF57JSV /////Old request follow up//// 

Already escalated. 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: "Yassin Alkassar" <[email-masked]> 
To: "Saurav Chakraborty" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, February 12, 2021 6:47:46 AM 
Subject: Chat ID: QO1EF57JSV /////Old request follow up//// 

Respected sir, 

Chat ID: QO1EF57JSV 

The customer chatted again with us informing that no one call him. 

I sent you email yesterday regarding same customer. You sent me confirmation that you have sent email to the concerned department. 

please, remind the concerned department to contact with customer as soon as possible. 

The email sent yesterday is copied below. 

Chat ID: QOXBHTSRA7 //// / very urgent 

Language: Arabic 
Customer name: Sultan Al-Anzi 
Customer number: [ callto:0554444690 | 69661222 ] Email: [email-masked] 
Country: Kuwait/Kuwait 

The customer bought A7 Audi car from the dealer in Kuwait, then a malfunction appeared in the car. 
The part was replaced five times for the same malfunction , the issue has not solved so far. The customer thought that the car has Manufacturers defect and he wants his money back, otherwise, legal action has to be taken. 

Car details: 
A7 2018 
VIN: WAUZZZFC9JN028836 
Car's license plate number : 50/76627 

The customer wants someone to call him from Dubai. 
The customer does not want to deal with Kuwait Audi. 

Note: the customer mentioned that he chatted with us yesterday and day before yesterday , and gave all his details but no one call him 

Best time for calling is now 

Regards, 

YK