Subject: Chat ID: QOMGAIDZ5Y \\ Yamen Haddad
From: RAHUL GAUTAM <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Date: Sat, 13 Feb 2021 09:32:50 -0700 (MST)

Hi Saurav, 

Kindly refer chat Id - QOMGAIDZ5Y 

Customer wanted to complain against the service centre in Dubai. Kindly look at the customer's message. 

" Please note that i have delivered my car for service centre for 120K service and some sound coming from the left front tire. On the second day, i received an offer for 18,000AED without a lot of unclear points! when i called the service agent to clarify the same and explaining to him how upset i am from such offer, he responded in a very bad way and said that don't consider that offer, now i will send you the proper offer. after 30 mins he sent me another offer for 24,000AED where he increased the labour charges by 200% and changed items!! is that a way to treat a loyal costumer of yours!! Is it now a custom that you try to quote the customer for that much then you will tell him that we will give you discount!! " 

Name - Yamen Haddad 

Email - [ mailto:[email-masked] | [email-masked] ] 

Phone - +971521688876 

VIN - WAUBFJFF2G1000401 

License plate number - 14119927 

Location - Dubai 

Regards, 
Rahul