Subject: Re: Chat ID: QOPBCSV331 /// Complain Urgent
From: Saurav Chakraborty <[email-masked]>
To: Yassin Alkassar <[email-masked]>
Date: Thu, 11 Feb 2021 09:42:29 -0700 (MST)

Done 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: "Yassin Alkassar" <[email-masked]> 
To: "Saurav Chakraborty" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, February 11, 2021 1:35:01 AM 
Subject: Chat ID: QOPBCSV331 /// Complain Urgent 

Rrspected Saurav, 

Chat ID: QOPBCSV331 //// Urgent 

Language: Arabic 
Customer name: rayan Bachaoury 
Customer number: [ callto:0554444690 | 0503010508 ] Email: [email-masked] 
Country: Jeddah/Saudi Arabia 

The customer has problem with the maintenance department, 
and he requested an email for the officer in the Middle East. 

The customer went to service center located in Al-Madinah road near to Tahlia bridge (طريق المدينة الطالع بجوار كوبري التحلية). 

His car details as follows: 
Car model is Tiguan 
year: According to the registrar we have is 2017. 
According to the document is 2018. 
VIN: wvgcf2ax6jw848977 
car's license plate number: درد 1256 

His problem is as follows: 

There is a sound in the car from the back when turning the steering wheel .... and when the technician tried the the customer was told that it was the first time that this problem happened to him, and he will communicate with the relevant department in Germany. 
Today the employee was contacted and told him that the cost of the piece is 30,000 riyals, noting that the warranty expired a month ago and mileage approximately 64,000 km 
Note that the malfunction are not due to misuse as witness of the receptionist. 

The car has had more than a week in the service center. 

Best time for calling is as soon as possible 

Regards, 

YK