Subject: Daily performance summary for Livesalesman team for 7th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 8 Feb 2021 10:16:38 -0700 (MST)

Hi. 
Good day to you! 
Please find listed below the compiled report for the LiveSalesman team for yesterday, 7th February,2021. 

    * Total tickets created 

Total tickets 	Groups 					
Agents 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 					12 	12 
Akram Taher Ahmed 		8 	34 			42 
Alka Pandey 	1 	1 	16 	8 		26 
Amir Aziz 		1 	40 			41 
Eslam Mohamed 		1 	40 			41 
Hatem Alqirshi 			10 		1 	11 
Mohammed Atiah 		3 	32 			35 
Mohd Adeel Akhter 	8 		20 		14 	42 
Saurav Chakraborty 	7 		5 			12 
Tarish Ayubi 			20 		18 	38 
Grand Total 	16 	14 	217 	8 	45 	300 

    * Whatsapp chat report : 
Agents 	Chats assigned 	Chats resolved 
Adeel Akhter 	20 	22 
Akram Ahmed 	59 	57 
Alka Pandey 	47 	43 
Amir Aziz 	66 	65 
Eslam Mohamed 	76 	76 
Hatem Alqirshi 	12 	19 
Mohammed Atiah 	78 	77 
Saurav Chakraborty 	0 	16 
Tarish Ayubi 	21 	24 
Grand Total 	379 	399 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	2 	4 			6 
Alka Pandey 	6 	5 	3 		14 
Hatem Alqirshi 	2 				2 
Mohd Adeel Akhter 	15 	5 		1 	21 
Saurav Chakraborty 	7 				7 
Grand Total 	32 	14 	3 	1 	50 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	2 	1 	1 	1 			5 
Akram Taher Ahmed 	13 	2 	2 	1 			18 
Alka Pandey 	2 	1 		1 		1 	5 
Amir Aziz 	1 	1 	2 				4 
Eslam Mohamed 	6 	1 		1 			8 
Hatem Alqirshi 	2 	3 	3 				8 
Ibrahem Mahmoud 	4 	5 	4 	3 	1 		17 
Mohammed Atiah 	4 		3 	3 	1 		11 
Mohd Adeel Akhter 		1 	1 				2 
Niren Dsouza 						1 	1 
Tarish Ayubi 	1 			2 		1 	4 
Grand Total 	35 	15 	16 	12 	2 	3 	83 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	10 	4 		1 	2 	17 
Alka Pandey 			1 		1 	2 
Hatem Alqirshi 	12 	1 			1 	14 
Mohd Adeel Akhter 	21 	2 	1 	1 		25 
Tarish Ayubi 	18 	4 	1 		3 	26 
Grand Total 	61 	11 	3 	2 	7 	84 

Please feel free to reach out for any clarifications. 
Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]