Subject: RE: [#1719823] - Order 9613143483 ​ SD000384322 check
From: Ali Mohamed <[email-masked]>
To: Radhika Jawle <[email-masked]>, Eugene Ocoy <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Niren Dsouza <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 8 Feb 2021 12:35:32 +0000

@Eugene Ocoy<mailto:[email-masked]>

Reminder .

From: Radhika Jawle <[email-masked]>
Sent: Tuesday, January 26, 2021 9:38 AM
To: Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Niren Dsouza <[email-masked]>; [email-masked]
Subject: RE: [#1719823] - Order 9613143483 ​ SD000384322 check
Importance: High

Hi @Eugene Ocoy<mailto:[email-masked]>,

Please be informed that all the items are processed as Null.

Customer has sent all the item together.

Thanks & Regards,
[DFBA450F]

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 3:27 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1719823] - Order 9613143483 ​ SD000384322 check

HI

Below AWB not yet received from the courier .

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 1:16 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1719823] - Order 9613143483 ​ SD000384322 check

External email sender, please take precaution.
Hi Team ,

Order:  9613143483
 AWB : SD000384322

Kindly note that the refund still not processed , Please try to process the refund as fast as possible .

Please take a look at ticket #1719823<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1719823&data=04%7C01%7CaliMohamed.ahmed%40landmarkgroup.com%7C2a815be7bca64fe28ccf08d8c1bc953a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472362989677890%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Tcl06lBrr2hWO9iEWsxfgkEwoLEV1OUAviCnOQIclyM%3D&reserved=0> raised by Jim ().

Thanks
Support Team
On Wed, 9 Dec at 7:28 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Jim
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_a2fbf6e83867aec2ed11b90efe0acad3780f1d0efd75833d724c27acdc2e57ee/img_1607445171200.jpeg]
08:32 PM, 08th Dec
Jim
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_a2fbf6e83867aec2ed11b90efe0acad3780f1d0efd75833d724c27acdc2e57ee/img_1607445178795.jpeg]
08:32 PM, 08th Dec
Jim
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Pls check my refund
08:33 PM, 08th Dec
Jim
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
This return items
08:33 PM, 08th Dec
Adeel
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Give me a moment to check it.
08:33 PM, 08th Dec
Jim
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Ref 161613642
08:33 PM, 08th Dec
Jim
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Thanks
08:34 PM, 08th Dec
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thanks for your patience. We are working on it. Please give us a few more minutes.
08:38 PM, 08th Dec
Adeel
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I absolutely apologise for this situation. This is not the kind of experience we would like our customers to have when they shop with us.
This matter has now been escalated to the higher management to sort it out soon and process the refund as fast as possible.
08:55 PM, 08th Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F418477093348683&data=04%7C01%7CaliMohamed.ahmed%40landmarkgroup.com%7C2a815be7bca64fe28ccf08d8c1bc953a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472362989677890%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z9jeVRIVe5tEKFAID%2F1XR0PIKbmZ%2FtkYBhSRrAcNTSs%3D&reserved=0>

1719823:1125156
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