Subject: Fwd: GLOPAL XPORT KOOPLES: Return instruction update : please use only UPS STANDARD
From: Ashwinee Latchayya <[email-masked]>
To: ARCHIT AGARWAL <[email-masked]>
Cc: Saurav Chakraborty HB LSM <[email-masked]>
Date: Mon, 8 Feb 2021 10:26:45 +0000

Hi Archit,

Please ensure you're using UPS standard for the Kooples when creating RMA and scheduling the return.

Kind regards,
Ash

Get Outlook for Android<https://aka.ms/ghei36>
________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: Monday, February 8, 2021 3:55:06 PM
To: Yves Languepin <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Camille Gras <[email-masked]>; Helene Charvet <[email-masked]>
Subject: Re: GLOPAL XPORT KOOPLES: Return instruction update : please use only UPS STANDARD

Hello Yves,

Yes correct we're doing external RMAs for the Koooles. They were informed to use UPS standard. I will remind them once again and ensure that it's being done.

Kind Regards,
Ash

Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: Yves Languepin <[email-masked]>
Sent: Monday, February 8, 2021 3:49:24 PM
To: Ashwinee Latchayya <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Camille Gras <[email-masked]>; Helene Charvet <[email-masked]>
Subject: Re: GLOPAL XPORT KOOPLES: Return instruction update : please use only UPS STANDARD

Hello Ash

you are handling external RMA for the kooples
External RMA is about creating the order and then issuing an ordinary RMA

Can you check that your team is informed that for Kooples external RMA handling they need to select the UPS Standard shipping methods ?

Thanks for your help

Yves Languepin

On Thu, Feb 4, 2021 at 12:07 PM Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>> wrote:
Hello Yves,

Thank you for your email.

Our team hasn't been scheduling any returns for The Kooples. We are receiving tickets in Zendesk and upon checking on extranet the returns are already scheduled.

We're not scheduling anything but we're certainly checking to see if the returns are scheduled.

Let me know if you have any questions.

Kind Regards,
Ash

________________________________
From: Yves Languepin <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 4:01 PM
To: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Camille Gras <[email-masked]<mailto:[email-masked]>>; Helene Charvet <[email-masked]<mailto:[email-masked]>>; Kasia Roth <[email-masked]<mailto:[email-masked]>>
Subject: GLOPAL XPORT KOOPLES: Return instruction update : please use only UPS STANDARD

Hello

To handle returns for Kooples using extranet , agent is presented with various UPS service options.

Please make sure that we always and only use UPS STANDARD

thanks for your attention - Camille will update documentation

best

Yves Languepin