Subject: QOO5PRVWU4 | Urgent escalation for call back
From: RAHUL GAUTAM <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Date: Sun, 7 Feb 2021 06:30:12 -0700 (MST)

Hello, 

Kindly refer chat id : QOO5PRVWU4 

Customer wanted to complainst against Audi Riyadh centre ( SAMACO ). He provided 2 screenshots of the conversation that he had with the customer service team over email regarding his complaint. But it seems he is not happy with the customer service team's response over the email and wanted to complain again over the chat. 

This time he asked for a call back. Though I tried to get better clarity over the concern but customer didn't provide any specific details and left chat. 

Name - Faris Alomran 

Phone - +966 555222438 

Email - [email-masked] 

VIN - WAUYGBFD8GN000406 

Model - Audi A8 

Dealer - SAMACO Automotive Service Center 

Kindly refer attached screenshots sent by customer. 

Regards, 
Rahul