Subject: Daily performance summary for Livesalesman team for 4th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 6 Feb 2021 05:36:39 -0700 (MST)

Hi. 
Good day to you! 
Please find listed below the compiled report for the LiveSalesman team for 4th, February,2021. 

    * Total tickets created 
Count of Ticket ID 	Column Labels 					
Agents 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 	17 	3 	18 		19 	57 
Alka Pandey 	12 	2 	15 			29 
Amir Aziz 		5 	28 			33 
Hatem Alqirshi 	5 	3 	14 		8 	30 
Ibrahem Mahmoud 		2 	43 			45 
Mohammed Atiah 			47 			47 
Niren Dsouza 				12 		12 
Tarish Ayubi 			19 		15 	34 
Grand Total 	34 	15 	184 	12 	42 	287 

    * Whatsapp chat report : 
Agents 	Assigned chats 	Resolved chats 
Abdulsaboor Jawid 	32 	38 
Alka Pandey 	29 	27 
Amir Aziz 	46 	49 
Hatem Alqirshi 	32 	35 
Ibrahem Mahmoud 	107 	106 
Mohammed Atiah 	86 	82 
Tarish Ayubi 	32 	34 
Grand Total 	364 	371 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	5-6 days 	Grand Total 
Abdulsaboor Jawid 	4 	1 		5 
Alka Pandey 	4 	3 	2 	9 
Mohd Adeel Akhter 	8 	5 	1 	14 
Grand Total 	16 	9 	3 	28 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	11-15 days 	15+ days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	3 			1 		1 	5 
Akram Taher Ahmed 	2 			4 	4 	3 	13 
Alka Pandey 	1 			3 	2 	1 	7 
Amir Aziz 	4 	1 		2 	3 	1 	11 
Eslam Mohamed 	2 			3 	1 	1 	7 
Hatem Alqirshi 	4 			3 			7 
Ibrahem Mahmoud 	3 			5 	5 	2 	15 
Mohammed Atiah 		1 		3 	2 	2 	8 
Mohd Adeel Akhter 				2 			2 
Niren Dsouza 			1 				1 
Tarish Ayubi 					1 	2 	3 
Grand Total 	19 	2 	1 	26 	18 	13 	79 

    * Total count of ageing for emails: 
Emails 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	5 	2 			7 
Alka Pandey 			1 		1 
Hatem Alqirshi 	8 				8 
Mohd Adeel Akhter 		2 	2 	1 	5 
Tarish Ayubi 	6 	13 	1 		20 
Grand Total 	19 	17 	4 	1 	41 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]