Subject: Daily performance summary for Livesalesman team for 3rd, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 4 Feb 2021 09:38:59 -0700 (MST)

Good evening. 
Please find listed below the daily report for the LiveSalesman team for February 3rd, 2021. 

    * Total tickets created 
Total tickets created 	Groups 					
Agentws 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 	4 		17 		11 	32 
Akram Taher Ahmed 		2 	44 			46 
Alka Pandey 	7 	2 	12 			21 
Amir Aziz 		2 	50 			52 
Eslam Mohamed 		3 	27 			30 
Ibrahem Mahmoud 		1 	37 			38 
Mohd Adeel Akhter 	10 	1 	6 			17 
Niren Dsouza 				10 		10 
No Agent 	3 					3 
Tarish Ayubi 			13 		16 	29 
Grand Total 	24 	11 	206 	10 	27 	278 

    * Whatsapp chat report : 
Whatsapp chats 	Chats assigned 	Chats resolved 
Abdulsaboor Jawid 	32 	35 
Adeel Akhter 	8 	9 
Akram Ahmed 	67 	67 
Alka Pandey 	36 	36 
Amir Aziz 	72 	76 
Eslam Mohamed 	55 	56 
Ibrahem Mahmoud 	92 	93 
Tarish Ayubi 	23 	24 
Grand Total 	385 	396 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 	
Agents 	0-2 days 	Grand Total 
Abdulsaboor Jawid 	9 	9 
Alka Pandey 	10 	10 
Mohd Adeel Akhter 	5 	5 
Grand Total 	24 	24 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	4 		1 			5 
Akram Taher Ahmed 	9 	2 	2 			13 
Alka Pandey 	5 	1 	1 		1 	8 
Amir Aziz 	9 	1 	1 	2 		13 
Eslam Mohamed 	3 	1 	1 			5 
Hatem Alqirshi 	6 					6 
Ibrahem Mahmoud 	2 	5 	2 	1 		10 
Mohammed Atiah 	4 	3 	1 	3 		11 
Mohd Adeel Akhter 	3 					3 
Niren Dsouza 					2 	2 
Tarish Ayubi 	1 	1 			1 	3 
Grand Total 	46 	14 	9 	6 	4 	79 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	11-15 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	5 			1 	1 	7 
Alka Pandey 	2 	1 			3 	6 
Hatem Alqirshi 	5 	1 				6 
Mohd Adeel Akhter 	3 		1 			4 
Tarish Ayubi 	19 				1 	20 
Grand Total 	34 	2 	1 	1 	5 	43 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]