Subject: Re: REQ0199108\ need Citrix remote access for new outsource group _RITM0199262
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: saurabh <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Thu, 4 Feb 2021 02:41:51 -0700 (MST)

Hi. 
We've been using Citrix for logging in to GDMS and CRM for UAE for the last 6 months. 
For this we have been using Windows 8 PC's with Windows defender AV installed. 
Please feel free to reach out for any further clarifications. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Sent: Wednesday, February 3, 2021 11:51:41 AM 
Subject: FW: REQ0199108\ need Citrix remote access for new outsource group _RITM0199262 

Dear Saurabh, 

Could you please confirm about point number 4? 

4-Need info from you : - What OS and AV used by 8 users , this is mandate. Minimum OS should be Win10 and AV should be licensed with latest version /up to date. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Nishikant Sethi (TCS) <[email-masked]> 
Sent: Tuesday, February 2, 2021 4:59 PM 
To: Hasan Razakhan <[email-masked]>; Rasheed Kedaran <[email-masked]>; Ashwini Upadhyay <[email-masked]>; Yahia Taha <[email-masked]>; Amrut Ozare (TCS) <[email-masked]>; Sunil Suresh (TCS) <[email-masked]>; Rajendra Kondamari (TCS) <[email-masked]> 
Cc: Satish Trivedi (TCS) <[email-masked]>; LMG SDM Team <[email-masked]>; Infosec Icc <[email-masked]>; Jijesh Pillai <[email-masked]> 
Subject: RE: REQ0199108\ need Citrix remote access for new outsource group _RITM0199262 

Dear Yahia , 

As discussed and agreed , we will provide you to access citrix over SSL where you can access to approved applications by LMG. 

Quick note : - 

    1. 8 users is approved at the moment. 
    2. Any additional user requirement have to raise separate SR. 
    3. Access will be provided for 3 months as agreed which will auto block access on 10-May-2021. 
    4. Need info from you : - What OS and AV used by 8 users , this is mandate. Minimum OS should be Win10 and AV should be licensed with latest version /up to date. 

Once you provide above info for 4 th point we will initiate internal approval and implementation and later guide doc for accessing. 

Hope this is clear . 

[ mailto:[email-masked] | @Ashwini
 Upadhyay ] [ mailto:[email-masked] | @Rasheed Kedaran ] -FYI and let me know incase any concern for the same. 

Today attendee : - 

    1. Nishikant Sethi 
    2. Ashwini Upadhyay 
    3. Yahia Taha 
    4. Rajendra Kondamari 
    5. Amrut Ozare. 

===================================================================== 

Thanks and Regards, 

Nishikant Sethi 

Information Security Group – SDM Lead 

Cell No : 00 971-569907242 

Extension: 00 971 4-8094290 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

============================================================================ 

-----Original Appointment----- 
From: Nishikant Sethi (TCS) 
Sent: Monday, February 01, 2021 1:44 PM 
To: Hasan Razakhan; Rasheed Kedaran; Ashwini Upadhyay; Yahia Taha; Amrut Ozare (TCS); Sunil Suresh (TCS); Rajendra Kondamari (TCS) 
Cc: Satish Trivedi (TCS); LMG SDM Team; Infosec Icc; Saurabh Dadu; Jijesh Pillai 
Subject: REQ0199108\ need Citrix remote access for new outsource group 
When: Tuesday, February 02, 2021 12:30 PM-1:00 PM (UTC+04:00) Abu Dhabi, Muscat. 
Where: Microsoft Teams Meeting 

Dear Yahia /Amrut /Rajendra , 

As there is no proper information or any approval are present and the SR is still in pending state from 7 th DEC . Hence arranging a call for conclusion – Approve/Reject/Some other option. 

Kindly join. 

________________________________________________________________________________ 

Microsoft Teams meeting 

Join on your computer or mobile app 

[ https://eur03.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_NjBmYTI3MTgtZjQwMC00NDViLTg4ZWMtNDYxN2QyM2YxYTll%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25221f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%2522%252c%2522Oid%2522%253a%2522cd2761de-7a2b-46c8-b83c-d882936faad6%2522%257d&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244436610%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BQOHjXMqPBpDxleelhItRlr%2Byx2Jzhs1iTBvmVR3sIw%3D&reserved=0 | Click
 here to join the meeting ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FJoinTeamsMeeting&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244436610%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OUZ19AKCUEnCnvVN1imIIvBWR9BPgrsg8TbhFOFgIdY%3D&reserved=0 | Learn
 More ] | [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fteams.microsoft.com%2FmeetingOptions%2F%3ForganizerId%3Dcd2761de-7a2b-46c8-b83c-d882936faad6%26tenantId%3D1f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%26threadId%3D19_meeting_NjBmYTI3MTgtZjQwMC00NDViLTg4ZWMtNDYxN2QyM2YxYTll%40thread.v2%26messageId%3D0%26language%3Den-US&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244446609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OjvTKJW9cURmabQFyMMn2Eh%2FpDujckQFc11zXVjZBTw%3D&reserved=0 | 
Meeting options ] 

________________________________________________________________________________ 

_____________________________________________ 
From: Nishikant Sethi (TCS) 
Sent: Monday, January 25, 2021 9:11 AM 
To: Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Rasheed Kedaran < [ mailto:[email-masked] | [email-masked] ] >; Ashwini Upadhyay < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; 'Saurabh Dadu' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] >; 'Infosec Icc' < [ mailto:[email-masked] | [email-masked] ] >; Sunil Suresh (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: REQ0199108\ need Citrix remote access for new outsource group 

Dear Yahia , 

Could you provide RAF details . Incase any support required for Form, reach out to me. 

SR - RITM0199262 

===================================================================== 

Thanks and Regards, 

Nishikant Sethi 

Information Security Group – SDM Lead 

Cell No : 00 971-569907242 

Extension: 00 971 4-8094290 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

============================================================================ 

From: Nishikant Sethi (TCS) 
Sent: Wednesday, January 13, 2021 9:58 AM 
To: Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Rasheed Kedaran < [ mailto:[email-masked] | [email-masked] ] >; Ashwini Upadhyay < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Infosec Icc < [ mailto:[email-masked] | [email-masked] ] >; Sunil Suresh (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: REQ0199108\ need Citrix remote access for new outsource group 

Dear Yahia, 

Till the time requirement is reviewed by LMG internal team as approval . Advising you to update the RAF ( Remote Access Form) attached to the ticket. 

Incase any support required for Form, reach out to me. 

===================================================================== 

Thanks and Regards, 

Nishikant Sethi 

Information Security Group – SDM Lead 

Cell No : 00 971-569907242 

Extension: 00 971 4-8094290 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

============================================================================ 

From: Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 11, 2021 1:24 PM 
To: Nishikant Sethi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Rasheed Kedaran < [ mailto:[email-masked] | [email-masked] ] >; Ashwini Upadhyay < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Infosec Icc < [ mailto:[email-masked] | [email-masked] ] >; Sunil Suresh (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: REQ0199108\ need Citrix remote access for new outsource group 

Dear Nishikant, 

Similar access has already been provided to same offshore company for Home Box UAE. 

[ mailto:[email-masked] | @Saurabh Dadu ] – Can you pls share your existing UAE user credential so in same lines IT can provide access for KSA as well. 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244446609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DLy6m3PUh6JLKEVTevMr8DclTUtBsT8YOuEvNn%2BxHuw%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244456598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Vj9rLnuJPjRakZjD3mnGITslDtJOlfr6PVyRd9s8UAU%3D&reserved=0 | www.landmarkgroup.com ] 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244466592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hjEtL6JqDoJZSbrEG4%2FP0HHnpchCYgA3dOpDdnQw0Ao%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244466592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ATbR6%2FjVMD5N0HJzL2gYzE8Er2ZSbg20MRdTNXi2yUU%3D&reserved=0 ] 

From: Nishikant Sethi (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 11, 2021 12:20 PM 
To: Rasheed Kedaran < [ mailto:[email-masked] | [email-masked] ] >; Ashwini Upadhyay < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Infosec Icc < [ mailto:[email-masked] | [email-masked] ] >; Sunil Suresh (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: REQ0199108\ need Citrix remote access for new outsource group 

Dear Rasheed, 

There is an requirement from KSA Home box ,where there will be some users residing in INDIA-Bangalore (LSM India) as customer care agent (Social media) need LMG cloud citix via SSL VPN. 

Let me know is this agreed and approved by LMG. 

[ mailto:[email-masked] | @Yahia
 Taha ] , please be free to provide any info on the same. 

===================================================================== 

Thanks and Regards, 

Nishikant Sethi 

Information Security Group – SDM Lead 

Cell No : 00 971-569907242 

Extension: 00 971 4-8094290 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

============================================================================ 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 11, 2021 12:59 PM 
To: Nishikant Sethi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Infosec Icc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: REQ0199108\ need Citrix remote access for new outsource group 

Hi Nishikant, 

This is to bring to your kind notice that we as home box KSA customer care department are going to outsource our social media related work (customers comments and queries attendance) to third party group call 

Live salesman placed in India, due to this we will require Citrix remote access for them , ticket number REQ0199108 was raised, just need your kind support to get the work done. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244476584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AZ0XYxCNw4Ju4rMpnzogjea9NJpozp0yJ8wXUUBysJs%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244476584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v5U8iun9ao6QDY57bOza8XRqRPNtwtHpboW0%2FOvufHQ%3D&reserved=0 | www.landmarkgroup.com ] 

From: Nishikant Sethi (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 10, 2021 8:57 AM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Infosec Icc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Request Number RITM0198986 has been rejected. 

Dear Yahia , 

Have attached a Remote Access Form in ticket . Kindly fill it up with details . 

Any doubt , contact me. 

===================================================================== 

Thanks and Regards, 

Nishikant Sethi 

Information Security Group – SDM Lead 

Cell No : 00 971-569907242 

Extension: 00 971 4-8094290 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

============================================================================ 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 07, 2021 7:10 PM 
To: Infosec Icc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Request Number RITM0198986 has been rejected. 

Hi Sanket 

Done [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3D36516eb1db656814f9fa7c63f396195d%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244486581%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NKL9Yc3FLmxQKu2bXvqUU0Xd0sPTDCSdA1wGHJyFuvg%3D&reserved=0 | 
REQ0199108 ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244496577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RpU7ub6nhi4VSeRFvqplpzIzaXjj8%2Fc4EIo2x6qVlpM%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244496577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YB1pfQVI5ylLG4ov23a08aFUIhDKsXQCuiGdmAVN0N0%3D&reserved=0 | www.landmarkgroup.com ] 

From: Sanket Jagdale < [ mailto:[email-masked] | [email-masked] ] > On Behalf Of Infosec Icc 
Sent: Thursday, January 7, 2021 5:41 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] >; Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Request Number RITM0198986 has been rejected. 

External email sender, please take precaution. 

Hi Yahia, 

Raise SR under below catalog 

Service Catalog: End User Services > Software > Virtual Private Network (VPN) > Remote access SSL VPN - Enable/Disable/Modify Policy. 

Thanks & Regards, 

Sanket Jagdale 

Security Device Management Team 

Tata Consultancy Services 

Ph:- +91 022 67788052 

Mailto: [ mailto:[email-masked] | [email-masked] ] 

From: Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 7, 2021 6:09 PM 
To: LMG SDM Team < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Satish Trivedi (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Request Number RITM0198986 has been rejected. 

"External email. Open with Caution" 

Dear SDM Team, 

Please suggest correct Service Request CTI to get New SSL link 

" LSM India " vendor is going to work for Landmark. Windows team will create AD ID and SSL Group. 

Please suggest Yahia Taha regarding SSL Access 

Regards, 

Amrut Ozare 

From: Yahia Taha 
Sent: Thursday, January 7, 2021 5:52 PM 
To: Amrut Ozare (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Rajendra Kondamari (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwini Upadhyay < [ mailto:[email-masked] | [email-masked] ] >; IT Service < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Request Number RITM0198986 has been rejected. 

Dear both 

Please advise , ticket was rejected  

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244506567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3u8KdeyQo1WZ27Gzj4GGz%2FR8ihOalAckNtZma4g6tYU%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244506567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UTzGoGA0g%2Bh09G8SPoWzA2GXJFXYUgQSHg5gSUpn4Q4%3D&reserved=0 | www.landmarkgroup.com ] 

From: IT Service Desk < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 7, 2021 3:00 PM 
To: Ashwini Upadhyay < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Request Number RITM0198986 has been rejected. 

Dear Ashwini Upadhyay, 

The Request Number RITM0198986 has been Rejected. 

The Request Description: Need to get SSL link for New vendor " LSM India " and create AD ID and SSL Group 

The Request Short description: Remote device SSL VPN Access/Work From Home 

Comments: 

2021-01-07 15:58:01 GST - Ashwini Upadhyay Comments 

Wrong group selected to raise SR., hence rejecting SR. Please take support from local IT team to onboard new vendor. 

Thanks & Regards, 

LMG IT Service Desk 
) Toll-free UAE – 800-191919 or (04)809-4222 

) Toll-free KSA – 800-7577555 or (011)279-3200 

Online: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb8af1d440cb44c10ad5908d8c782a6b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637478711244516561%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0zs2w%2FEawmjxp%2Bcf%2Fzz4F7nUtN%2FvNb2oi4CQb1RKDcQ%3D&reserved=0 | https://landmarkit.service-now.com ] 

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