Subject: Daily performance summary for Livesalesman team for 2nd, February, 2021.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 4 Feb 2021 02:17:46 -0700 (MST)

Hi. 
Greetings of the day. 
Please find below the performance summary for the LiveSalesman team for 2nd,February,2021. 

    * Total tickets created 
Count of Agent 	Column Labels 					
Row Labels 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 	1 	1 	28 		4 	34 
Akram Taher Ahmed 		3 	37 			40 
Alka Pandey 	37 	1 	15 			53 
Hatem Alqirshi 	1 	3 	17 			21 
Ibrahem Mahmoud 			52 			52 
Mohammed Atiah 		3 	52 			55 
Mohd Adeel Akhter 		1 	9 		19 	29 
Niren Dsouza 	1 			2 		3 
No Agent 	2 					2 
Tarish Ayubi 			9 		29 	38 
Grand Total 	42 	12 	219 	2 	52 	327 

    * Whatsapp chat report : 
Agents 	Total chats assigned 	Total chats resolved 
Abdulsaboor Jawid 	52 	54 
Adeel Akhter 	12 	13 
Akram Ahmed 	62 	60 
Alka Pandey 	30 	27 
Hatem Alqirshi 	30 	30 
Ibrahem Mahmoud 	112 	112 
Mohammed Atiah 	73 	73 
Niren Dsouza 	0 	2 
Tarish Ayubi 	16 	12 
Grand Total 	387 	383 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	5-6 days 	Grand Total 
Abdulsaboor Jawid 	2 	3 		5 
Alka Pandey 	17 	4 	3 	24 
Hatem Alqirshi 			1 	1 
Mohd Adeel Akhter 	1 	1 		2 
Niren Dsouza 		1 		1 
No Agent 	7 			7 
Saurav Chakraborty 		7 	1 	8 
Grand Total 	27 	16 	5 	48 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	15+ days 	Grand Total 
Abdulsaboor Jawid 	1 	1 		1 			3 
Akram Taher Ahmed 	5 	4 	4 				13 
Alka Pandey 	3 	3 		1 		1 	8 
Amir Aziz 	2 	3 		2 			7 
Eslam Mohamed 	3 	1 	1 				5 
Hatem Alqirshi 	3 						3 
Ibrahem Mahmoud 	1 	3 	1 	3 			8 
Mohammed Atiah 	3 	2 	3 	2 	1 		11 
Mohd Adeel Akhter 	2 	1 					3 
Niren Dsouza 						2 	2 
No Agent 			1 				1 
Tarish Ayubi 		1 	1 				2 
Grand Total 	23 	19 	11 	9 	1 	3 	66 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]