Subject: Daily performance summary for Livesalesman team for 27th January,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>
Date: Thu, 28 Jan 2021 09:03:24 -0700 (MST)

Hi. 
Greetings of the day. 
Please find listed below the cumulative reports for the Livesalesman team for yesterday,27th, January, 2021. 

    * Total tickets created 
Total tickets created 	Groups 						
Agents 	Facebook 	Whatsapp open tickets 	Whatsapp resolved tickets 	HomeBox Instagram 	HomeBox KSA 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 	10 	1 	14 		32 	15 	72 
Akram Taher Ahmed 			34 				34 
Ali Mohamed Ahmed 						8 	8 
Alka Pandey 			29 		2 		31 
Amir Aziz 		2 	26 		2 		30 
Eslam Mohamed 			31 				31 
Hatem Alqirshi 					10 		10 
Ibrahem Mahmoud 			27 				27 
Mohd Adeel Akhter 			4 		12 	1 	17 
Niren Dsouza 					1 		1 
No Agent 	6 			1 	12 	1 	20 
Saurav Chakraborty 	5 			8 			13 
Tarish Ayubi 			14 			14 	28 
Grand Total 	21 	3 	179 	9 	71 	39 	322 

    * Count of ageing on Facebook: 
Facebook tickets 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	5 	1 		6 
Amir Aziz 	1 	2 		3 
Hatem Alqirshi 	1 			1 
Mohd Adeel Akhter 	2 	6 	1 	9 
Niren Dsouza 		1 		1 
Saurav Chakraborty 	1 	2 		3 
Grand Total 	10 	12 	1 	23 

    * Count of ageing on Whatsapp: 
Whatsapp tickets 	Ageing 				
Agents 	0-2 days 	11-15 days 	3-4 days 	5-6 days 	Grand Total 
Abdulsaboor Jawid 	1 				1 
Akram Taher Ahmed 			3 		3 
Amir Aziz 	8 		1 		9 
Eslam Mohamed 			1 		1 
Ibrahem Mahmoud 			1 	1 	2 
Mohammed Atiah 	3 		5 		8 
Mohd Adeel Akhter 			1 		1 
Niren Dsouza 		1 			1 
No Agent 		1 	1 		2 
Saurav Chakraborty 			1 		1 
Tarish Ayubi 	1 				1 
Grand Total 	13 	2 	14 	1 	30 

    * Whatsapp chat classification 
HB Chat Type 	Reason Category 	Sub Reason 	Total 
Customer Services 	Delivery Related 	Delivery Status 	24 
Customer Services 	Delivery Related 	Reschedule Delivery 	3 
Customer Services 	Refunds and Cancelations 	Cancelation 	2 
Customer Services 	Refunds and Cancelations 	Refund for Other reason 	1 
Customer Services 	Refunds and Cancelations 	Refunds after Return 	2 
Customer Services 	Refunds and Cancelations 	Return Request Initiation 	4 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
Mattress Related 	Pre-Sales 	Question about Free Trial 	1 
No Answer 	No Answer 	No Answer 	14 
No Answer 	No Answer 	(blank) 	1 
PreSales 	Other Enquiry 	Offers 	1 
PreSales 	Other Enquiry 	Store Availability 	24 
PreSales 	Other Enquiry 	Store Location 	8 
PreSales 	Other Enquiry 	Website/App Issues 	6 
PreSales 	Policy Related 	Delivery Cost 	8 
PreSales 	Policy Related 	Delivery Time 	5 
PreSales 	Policy Related 	Return Policy 	3 
PreSales 	Product Related 	Pricing 	1 
PreSales 	Product Related 	Product Specification 	72 
PreSales 	Product Related 	(blank) 	1 
Grand Total 			182 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]