Subject: RE: HomeBox Fresh Desk Open Tickets (Jan 27, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Omar Mostafa <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Radhika Jawle <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, Haya Abualhaija <[email-masked]>, Deepak Devasia <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Wed, 27 Jan 2021 06:56:07 +0000

Hi Team,

Good job on the closure of the tickets.

@Radhika Jawle<mailto:[email-masked]> thanks for actioning and closing the escalated tickets.

Lets focus on getting the 3 -4 day to zero by today day end.

From: Omar Mostafa <[email-masked]>
Sent: Wednesday, January 27, 2021 10:51 AM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]
Subject: HomeBox Fresh Desk Open Tickets (Jan 27, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

94
35
1
5

1
136
ARAMEX
1
1

2
FETCHER
1

1
LMG INTERNAL TEAM
5
3

8
OLM/LMG Team
1

1
SHIPA

1

1
WAREHOUSE
3

3
Grand Total
105
40
1
5

1
152

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Email
36
16
1
2

1
56
Outbound Email
22
6

1

29
Phone
19
4

23
Portal
28
14

2

44
Grand Total
105
40
1
5

1
152

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Crystel Homebox UAE Team
32
27

59
ahmad mohammed aburayya

2

2
Anoud.hassouneh hassouneh

1

1
Basil Atef Alshwabkeh
4

4
Heider.Sulaimawi Hatem Sulaimawi
1

1
Kareem soufan
1
1

2
Omar Imad Mostafa
19
22

41
raneen.baabaad Fakhr-ildeen Baabad
2

2
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
5
1

6
HomeBox UAE
73
13
1
5

1
93
Abdulsaboor Jawid
26
3

1

30
Akram Taher Ahmed

1

1
Ali Mohamed Ahmed
8

8
Alka Pandey
9
4

1

1
15
Amir Aziz

1

1
Hatem Alqirshi
13
6

19
Khaled Hegazy
7

7
Mohd Adeel Akhter

1

1
Radhika Jawle
3

3
Tarish Ayubi
7

1

8
Grand Total
105
40
1
5

1
152

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
7

7
Amir Aziz
1
2

3
Hatem Alqirshi
1

1
Mohd Adeel Akhter
7
2

1

10
Niren Dsouza
1

1
No Agent
2

1

3
Saurav Chakraborty

2

2
Grand Total
19
6

2

27

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Open
4
1

5
Waiting on Customer
14
5

1

20
Waiting on Third Party
1

1

2
Grand Total
19
6

2

27

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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