Subject: Re: Daily pending/chat report for Livesalesman team for 25th January,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Tue, 26 Jan 2021 08:30:48 -0700 (MST)

Hi. 
As an addendum to the earlier mail, attached is the chat type report for the 25th,January,2021. 

HB Chat Type 	Reason Category 	Sub Reason 	Total 
Customer Services 	Delivery Related 	Day of Delivery - Status 	3 
Customer Services 	Delivery Related 	Delayed Delivery (HH) 	1 
Customer Services 	Delivery Related 	Delivery Status 	27 
Customer Services 	Delivery Related 	Partial Delivery 	6 
Customer Services 	Delivery Related 	Reschedule Delivery 	2 
Customer Services 	Product Complaint 	Complaint within Warranty 	4 
Customer Services 	Refunds and Cancelations 	Cancelation 	3 
Customer Services 	Refunds and Cancelations 	Refunds after Return 	3 
Customer Services 	Refunds and Cancelations 	Return Request Initiation 	3 
No Answer 	No Answer 	No Answer 	9 
PreSales 	Other Enquiry 	Offers 	4 
PreSales 	Other Enquiry 	Payment Methods 	4 
PreSales 	Other Enquiry 	Promo Code 	2 
PreSales 	Other Enquiry 	Store Availability 	9 
PreSales 	Other Enquiry 	Store Location 	8 
PreSales 	Other Enquiry 	Using Shukran Points 	1 
PreSales 	Policy Related 	Delivery Cost 	7 
PreSales 	Policy Related 	Delivery Time 	1 
PreSales 	Product Related 	Product Specification 	45 
Grand Total 			142 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Sent: Tuesday, January 26, 2021 7:54:58 PM 
Subject: Daily pending/chat report for Livesalesman team for 25th January,2021 

Hi. 
Please find appended below the reports for the various streams handled by the LiveSalesman team for yesterday,25th,January,2021. 

    * Total Facebook tickets created . 
Facebook tickets 	Total tickets created 
Abdulsaboor Jawid 	7 
Mohd Adeel Akhter 	6 
Niren Dsouza 	3 
No Agent 	4 
Grand Total 	20 

    * Total Whatsapp tickets created. 
Row Labels 	Count of Agent 
Abdulsaboor Jawid 	8 
Akram Taher Ahmed 	20 
Alka Pandey 	1 
Eslam Mohamed 	22 
Ibrahem Mahmoud 	15 
Mohammed Atiah 	27 
Mohd Adeel Akhter 	1 
Niren Dsouza 	2 
No Agent 	16 
Saurav Chakraborty 	2 
Tarish Ayubi 	28 
Grand Total 	142 

    * Total Whatsapp chats assigned 
Total Whatsapp chats 	Total chats closed 	Total chats assigned 
25-01-2021 	218 	234 
Grand Total 	218 	234 

    * Total Whatsapp tickets pending with ageing 

Whatsapp tickets 	Ageing 					
Agents 	0-2 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Akram Taher Ahmed 	3 					3 
Amir Aziz 	5 		1 			6 
Eslam Mohamed 	1 					1 
Hatem Alqirshi 			1 			1 
Ibrahem Mahmoud 	2 					2 
Mohammed Atiah 	8 					8 
Mohd Adeel Akhter 	1 					1 
Niren Dsouza 				1 	2 	3 
No Agent 	2 	2 			2 	6 
Saurav Chakraborty 	1 					1 
Tarish Ayubi 	1 				2 	3 
Grand Total 	24 	2 	2 	1 	6 	35 

    * 
        * Pending Facebook tickets with ageing 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	5-6 days 	Grand Total 
Abdulsaboor Jawid 	1 			1 
Amir Aziz 	4 	1 		5 
Mohd Adeel Akhter 	17 		1 	18 
Niren Dsouza 	1 			1 
Saurav Chakraborty 	3 			3 
Grand Total 	26 	1 	1 	28 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]