Subject: FW: HomeBox Fresh Desk Open Tickets (Jan 25, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, Deepak Devasia <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Omar Mostafa <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Mon, 25 Jan 2021 14:32:31 +0000

Hi Radhika,

Can you check on the below tickets and get the closure done.

Please send a list where these tickets getting stuck in which department.

1944969
1952124
1953369
1977694
1979686
1993239
1993366
1999171
2000106
2000615
2001072
2001131
2003152
2003643
2003799
2004645
2004667

From: Haya Abualhaija <[email-masked]>
Sent: Monday, January 25, 2021 6:17 PM
To: Omar Mostafa <[email-masked]>; Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets (Jan 25, 2021)

External email sender, please take precaution.

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
>15days
11-15 days
Grand Total

103
6
7
2
2

120
FETCHER
1

1
LMG INTERNAL TEAM
4

2

1
1
8
OLM/LMG Team
2

2
SHIPA
1

1
WAREHOUSE
3

1

1
5
Grand Total
114
6
9
3
3
2
137

Count of ageing

Column Labels

Row Labels
Team
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
>15days
Grand Total
ahmad mohammed aburayya
Crystel
3

3
Akram Taher Ahmed
UAE

1

1
Ali Mohamed Ahmed
UAE
26

1
1

28
Amir Aziz
UAE

2

2
Anoud.hassouneh hassouneh
Crystel
2
1

3
Basil Atef Alshwabkeh
Crystel
1

1
Hatem Alqirshi
UAE
2
1

3
Heider.Sulaimawi Hatem Sulaimawi
Crystel
3

3
Kareem soufan
Crystel
1

1
Khaled Hegazy
UAE
7

7
maryam kifah yahya
Crystel
1

1
Mohammed Atiah
UAE

1

1
Mohd Adeel Akhter
UAE

3

3
Niren Dsouza
UAE
1

1
Omar Imad Mostafa
Crystel
43

2
1
2
1
49
Radhika Jawle
UAE
10

1
11
Rahmeh Eleisah
Crystel
3
1

4
raneem khalil kokash
Crystel
2

2
rayana.majali Rayana Al Majali
Crystel
3

3
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
Crystel
2

2
Sabry Yousef
UAE

1
1
Sireen.abdeljabbar abd sireen1993
Crystel
4

4
Tarish Ayubi
UAE

3

3
Grand Total

114
6
9
3
2
3
137

Count of ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
>15days
Grand Total
Email
58
4
2
2
1
2
69
Outbound Email
22
2
2

1
27
Phone
13

3
1
1

18
Portal
21

2

23
Grand Total
114
6
9
3
2
3
137

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
Grand Total
Abdulsaboor Jawid
2

2
Alka Pandey

1
1
Amir Aziz
4
1

5
Hatem Alqirshi

1

1
Mohd Adeel Akhter
15

1

16
Niren Dsouza
3

3
Saurav Chakraborty
3

1

4
Grand Total
27
1
3
1
32

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
Grand Total
Waiting on Customer
25
1
2
1
29
Waiting on Third Party
2

1

3
Grand Total
27
1
3
1
32

Best Regards,

Haya Abualhaija
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 787717185
E: [email-masked]<mailto:[email-masked]>
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