Subject: HomeBox Fresh Desk Open Tickets (Jan 25, 2021)
From: Haya Abualhaija <[email-masked]>
To: Omar Mostafa <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, "[email-masked]" <[email-masked]>, Nour Hanayneh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 25 Jan 2021 14:17:18 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

>15days

11-15 days

Grand Total

103

6

7

2

2

120

FETCHER

1

1

LMG INTERNAL TEAM

4

2

1

1

8

OLM/LMG Team

2

2

SHIPA

1

1

WAREHOUSE

3

1

1

5

Grand Total

114

6

9

3

3

2

137

Count of ageing

Column Labels

Row Labels

Team

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

>15days

Grand Total

ahmad mohammed aburayya

Crystel

3

3

Akram Taher Ahmed

UAE

1

1

Ali Mohamed Ahmed

UAE

26

1

1

28

Amir Aziz

UAE

2

2

Anoud.hassouneh hassouneh

Crystel

2

1

3

Basil Atef Alshwabkeh

Crystel

1

1

Hatem Alqirshi

UAE

2

1

3

Heider.Sulaimawi Hatem Sulaimawi

Crystel

3

3

Kareem soufan

Crystel

1

1

Khaled Hegazy

UAE

7

7

maryam kifah yahya

Crystel

1

1

Mohammed Atiah

UAE

1

1

Mohd Adeel Akhter

UAE

3

3

Niren Dsouza

UAE

1

1

Omar Imad Mostafa

Crystel

43

2

1

2

1

49

Radhika Jawle

UAE

10

1

11

Rahmeh Eleisah

Crystel

3

1

4

raneem khalil kokash

Crystel

2

2

rayana.majali Rayana Al Majali

Crystel

3

3

[email-masked] ROAA QABBBNI

Crystel

2

2

Sabry Yousef

UAE

1

1

Sireen.abdeljabbar abd sireen1993

Crystel

4

4

Tarish Ayubi

UAE

3

3

Grand Total

114

6

9

3

2

3

137

Count of ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

>15days

Grand Total

Email

58

4

2

2

1

2

69

Outbound Email

22

2

2

1

27

Phone

13

3

1

1

18

Portal

21

2

23

Grand Total

114

6

9

3

2

3

137

Facebook Tickets:

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

Grand Total

Abdulsaboor Jawid

2

2

Alka Pandey

1

1

Amir Aziz

4

1

5

Hatem Alqirshi

1

1

Mohd Adeel Akhter

15

1

16

Niren Dsouza

3

3

Saurav Chakraborty

3

1

4

Grand Total

27

1

3

1

32

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

Grand Total

Waiting on Customer

25

1

2

1

29

Waiting on Third Party

2

1

3

Grand Total

27

1

3

1

32

Best Regards,

Haya Abualhaija
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 787717185

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

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