Subject: RE: Process RMA - 9600262910
From: "Pukar Thapa" <[email-masked]>
To: Radhika Jawle <[email-masked]>, Khaled Hegazy <[email-masked]>, Abdul Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Balamurugan Shanmugaiya <[email-masked]>, Javeed Khan <[email-masked]>, hbuaewh furniture <[email-masked]>, Gopinath Janakiraman <[email-masked]>, Gokula Krishnan <[email-masked]>, Anton Dilshan <[email-masked]>, Soundar Rajan <[email-masked]>, Homebox Delivery <
Date: Mon, 25 Jan 2021 11:08:38 +0000

Dear Radhika,

Find the below SR number.

INC0955774.

Thanks,

Pukar thapa

From: Radhika Jawle <[email-masked]>
Sent: Monday, January 25, 2021 9:58 AM
To: Pukar Thapa <[email-masked]>; Khaled Hegazy <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; Balamurugan Shanmugaiya <[email-masked]>; Javeed Khan <[email-masked]>; hbuaewh furniture <[email-masked]>; Gopinath Janakiraman <[email-masked]>; Gokula Krishnan <[email-masked]>; Anton Dilshan <[email-masked]>; Soundar Rajan <[email-masked]>; Homebox Delivery <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; Niren Dsouza <[email-masked]>
Subject: RE: Process RMA - 9600262910

Hi @Pukar  Thapa<mailto:[email-masked]>,

Please share the SR number.

Thanks & Regards,
[DFBA450F]

From: Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 9:46 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Dear Khalid,

Until now, there is no solution from IT team, when resolved I will inform you.

Thanks,

Pukar thapa

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 4:37 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Pukar Thapa <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Dear @Pukar  Thapa<mailto:[email-masked]>

Plz update urgently.

Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 12:26 PM
To: Pukar Thapa <[email-masked]<mailto:[email-masked]>>; Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

HI @Pukar  Thapa<mailto:[email-masked]>,

Kindly check and update on urgent basis. Customer is posting on social media.

Thanks & Regards,
[DFBA450F]

From: Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 2:40 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Dear Khaled,

Still not resolve the issue ,

Thanks,

Pukar  Thapa

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 2:10 PM
To: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Dear Team,

Any update for the below please ?

Regards,

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 3:59 PM
To: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Hi Hameed,

Please check with the warehouse team to raise this issue with the IT and update us urgently.

Fyi the customer might escalate the case if it has not been resolved.

Regards,

From: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 3:50 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Dear Khaled

WH unable to do RTS for given RMA number it will take time to resolve this issue with IT.

Rgds
Abdul Hameed.R
+971 56 22 90 108

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 3:26 PM
To: Pukar Thapa <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Hi Team,

New RMA created as per your request # 1000438852

Regards,

From: Khaled Hegazy
Sent: Thursday, January 14, 2021 2:25 PM
To: Pukar Thapa <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910

Dear @Abdul Rasheed<mailto:[email-masked]>

Please check the trail mail as Pukar checked at the warehouse and he didn't receive the item.

Regards,

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 1:25 PM
To: Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process RMA - 9600262910
Importance: High

Hi Pukar,

We've promised the customer to process within 3-4 working days.

Till now it has not been processed and the customer want to escalate the case, Requesting you to check and update urgently.

Regards,

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 10:27 AM
To: Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Javeed Khan <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Process RMA - 9600262910

Dear Pukar,

Please check the RMA # 1000406177, Requesting you to process ASAP.

The item has been returned already.

Regards,

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