Subject: FW: HomeBox Fresh Desk Open Tickets
From: Murtaza Kutiyanawala <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Date: Sun, 24 Jan 2021 09:44:40 +0000

From: Omar Mostafa <[email-masked]>
Sent: Sunday, January 24, 2021 10:29 AM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

91
64
27
10

192
ARAMEX

1
2

3
LMG INTERNAL TEAM
1
2
2

5
WAREHOUSE
2

1

1
1
5
Grand Total
94
67
32
10
1
1
205

Count of Ageing
Team
Column Labels

Row Labels

0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
UAE

9
2

11
ahmad mohammed aburayya
Crystel
1
1

2
Akram Taher Ahmed
UAE

4
7
1

12
Ali Mohamed Ahmed
UAE
17
2

19
Alka Pandey
UAE

2
2
1

5
Amir Aziz
UAE

2
2
1

5
Anoud.hassouneh hassouneh
Crystel

2

2
Basil Atef Alshwabkeh
Crystel
4
1

5
Ghosoun.Alhadadein
Crystel
2
1

3
Hatem Alqirshi
UAE
5
12
1

18
Heider.Sulaimawi Hatem Sulaimawi
Crystel
1
3

4
Kareem soufan
Crystel

1

1
Khaled Hegazy
UAE
18

18
maryam kifah yahya
Crystel

1

1
Mohammad jihad hijjawi
Crystel

1

1
Mohammed Atiah
UAE

2
10
4

1
17
Mohd Adeel Akhter
UAE
3
4

7
Omar Imad Mostafa
Crystel
23
11

34
Radhika Jawle
UAE
18

1

19
Rahmeh Eleisah
Crystel
1
1

2
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
Crystel

2

2
Saurav Chakraborty
UAE

1

1
Sireen.abdeljabbar abd sireen1993
Crystel
1

1
Tarish Ayubi
UAE

7
6
1
1

15
Grand Total

94
67
32
10
1
1
205

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat

2
1

3
Email
65
28
15
5

113
Outbound Email
9
15
3
3
1

31
Phone
3
6
8
1

1
19
Portal
17
16
5
1

39
Grand Total
94
67
32
10
1
1
205

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
14
2

1
17
Amir Aziz
7

7
Hatem Alqirshi

1

1
Mohd Adeel Akhter
13

1

14
Saurav Chakraborty
5
3

8
Tarish Ayubi

2

2
Grand Total
39
7
2

1
49

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Waiting on Customer
36
6

1
43
Waiting on Third Party
3
1
2

6
Grand Total
39
7
2

1
49

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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