Subject: RE: [#1909070] - Conversation with Hannah-9623587614
From: Radhika Jawle <[email-masked]>
To: "Jasim Vali Mohammed Bebal" <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Home Box <[email-masked]>, Sanjana Suresh <[email-masked]>, Nisha Siddiqui <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 24 Jan 2021 09:34:51 +0000

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

Please check and update as customer is following up on social media.

Thanks & Regards,
[DFBA450F]

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Thursday, January 07, 2021 5:53 PM
To: Home Box <[email-masked]>; Vaibhav Ohri <[email-masked]>; Sanjana Suresh <[email-masked]>; Nisha Siddiqui <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Radhika Jawle <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: RE: [#1909070] - Conversation with Hannah-9623587614

Dear @Dipesh Regmi<mailto:[email-masked]> & @Vaibhav Ohri<mailto:[email-masked]>
Kindly check & revert weather  received the box return for the subjected order issue .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C1fc9acddf30b4f5415e108d8b3139a7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456244060529506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=liF2yIF8LZ81cb9Mb1T5BAREmdoc%2FwoF6WgXlujKWMQ%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 07 January 2021 15:23
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1909070] - Conversation with Hannah

External email sender, please take precaution.
Dear Team,

Please advice about the above.

Thanks & Regards
On Wed, 23 Dec, 2020 at 10:40 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team ,

Order :9623587614
AWB :FP122220000085

Kindly note that the delivery team delivered the wrong box to the customer and the customer return the box with delivery team at same time , Please check and advise .

Please take a look at ticket #1909070<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1909070&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C1fc9acddf30b4f5415e108d8b3139a7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456244060539463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wubou479JjaPFUHZ1h9H5JESbyD5ESNUZTPKhrhQgwg%3D&reserved=0> raised by Hannah ([email-masked]<mailto:[email-masked]>).

Thanks
Support Team
On Wed, 23 Dec at 10:20 AM , Hannah <[email-masked]<mailto:[email-masked]>> wrote:
Hannah
[Image removed by sender.]
[Image removed by sender.]
09:37 AM, 23rd Dec
New
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Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:

1 for help placing a new order
2 for questions about a product
3 for Order Status or Delivery Related questions
4 for questions about returns or refund
5 to cancel an order
6 for complaints or questions about warranty
7 to find a store near you
09:37 AM, 23rd Dec
Hannah
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Please note my order was not delivered
09:37 AM, 23rd Dec
Hannah
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They delivered the wrong box
09:37 AM, 23rd Dec
Hannah
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Which I returned
09:38 AM, 23rd Dec
Hannah
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But now the delivery man is saying they don't have my order
09:38 AM, 23rd Dec
Hannah
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I want this looked into and someone to call me
09:38 AM, 23rd Dec
New
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Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 442. Thank you for your patience.
09:38 AM, 23rd Dec
New
[Image removed by sender.]
In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.

If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.
09:38 AM, 23rd Dec
Saurav
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Hi Hannah , I am Saurav, Please allow me one moment while I look up the status . This may take a minute or two.
09:39 AM, 23rd Dec
Hatem
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Could you please share your order number so that I can assist you further?
09:43 AM, 23rd Dec
Hannah
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09:45 AM, 23rd Dec
Hatem
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Thank you Hannah , Allow me a moment to check this .
09:48 AM, 23rd Dec
Hatem
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I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours..
I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.
10:03 AM, 23rd Dec
Hatem
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Could you please provide your email address ?
10:04 AM, 23rd Dec
Hannah
[Image removed by sender.]
[email-masked]<mailto:[email-masked]>
10:09 AM, 23rd Dec
Hatem
[Image removed by sender.]
Thank you Hannah ,
10:13 AM, 23rd Dec
Hatem
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Is there anything else I can assist you with today?
10:13 AM, 23rd Dec
Hatem
[Image removed by sender.]
Please feel free to come back and chat with us if you have any queries in the future and have a wonderful day!
10:19 AM, 23rd Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F433957515408315&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C1fc9acddf30b4f5415e108d8b3139a7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456244060539463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y%2BA%2B0qqyT2Pk7ZwRCI3TGxq%2BuKYbBwFqqe%2FFiF5bgvk%3D&reserved=0>

1909070:1125156
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