Subject: RE: Wrong item received Order No. 9626022824
From: "Jasim Vali Mohammed Bebal" <[email-masked]>
To: Radhika Jawle <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Arivazhagan Ramanathan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 12 Jan 2021 12:44:36 +0000

Dear Dipesh ,
Kindly arrange the delivery for the correct item & pull out the wrong item delivered & send it to WH .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&reserved=0>

From: Jasim Vali Mohammed Bebal
Sent: 12 January 2021 16:42
To: Radhika Jawle <[email-masked]>
Cc: Arivazhagan Ramanathan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: Wrong item received Order No. 9626022824

Dear Radhika ,
Will arrange the pull out for the wrong item delivered & will arrange the delivery for the correct item .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: 12 January 2021 11:02
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Wrong item received Order No. 9626022824
Importance: High

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please be informed that customer placed an order for shoe cabinet and 2 pink curtains but instead of curtains customer received the below items.

Kindly check and update ASAP.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 11, 2021 1:27 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Assigned - Order No. 9626022824

External email sender, please take precaution.

Hi Radhika Jawle,

A new ticket has been assigned to you. Please follow the link below to view the ticket.

Order No. 9626022824
To whom it may concern,

I have raised a complaint with regards to the wrong items delivered to me. I was told that I will be contacted within 2-3 days yet no one has reached out to me.

Please find the pictures attached as these are the wrong items. I have ordered for a shoe rack and 2 pink curtains however instead of curtains, I received these instead. (Shoe rack is with me).

Kindly solve the issue as soon as possible, thank you.

Regards,

Keishell
0544519964

Ticket attachments : 1. IMG_0595.jpeg<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.homeboxstores.com%2Fhelpdesk%2Fattachments%2F2043181970632&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7Cb075f23d72354c000b6d08d8b6c80054%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637460317397798216%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IuZtNIcYyMQCpD7FYbsd3Jl3DInO3qHP7jU3JOcfH2U%3D&reserved=0>
2. IMG_0598.jpeg<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.homeboxstores.com%2Fhelpdesk%2Fattachments%2F2043181970637&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7Cb075f23d72354c000b6d08d8b6c80054%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637460317397808216%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AyNq20Aj0KIyO9fequsLVoh0ciJxVZEgMHJLu45mQgQ%3D&reserved=0>
3. IMG_0596.jpeg<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.homeboxstores.com%2Fhelpdesk%2Fattachments%2F2043181970640&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7Cb075f23d72354c000b6d08d8b6c80054%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637460317397818206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=orQMpojzQhoIGK7lOoarmFvtrkH52ZLl3f%2FpHY9GWOI%3D&reserved=0>
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976347<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1976347&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7Cb075f23d72354c000b6d08d8b6c80054%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637460317397828202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JlC%2FxAQlpundCXxv8vovD2%2F8v3naul%2F66NVbwJC55OE%3D&reserved=0>

1976347:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com