Subject: Unresolved tickets on Freshdesk
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, radhika jawle <[email-masked]>
Cc: saurabh <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Tue, 12 Jan 2021 03:44:54 -0700 (MST)

Hi Murtaza, 

Hope you're doing good. 

Please find attached the list of tickets with order numbers listed of issues that have not been resolved despite multiple escalations. 
Almost all have reached level 3 with no definite resolution in place. 
9608345443 	1651819 	Refund in progress - showing in cash value 
9617752306 	1859179 	RMA raised almost 30 days ago, not yet picked up. 
9783981353 	1731047 	RMA has been raised for incorrect number of items, refund not yet processed. 
9619657669 		Multiple items, RMa raised, order not yet delivered. 
9615339578 	1805588 	Advised by Jasim and Vaibhav that items have been delivered,CX has not received. 
9624221531 	1920542 	
9612982240 	1957269 	C&C cancellation.Order placed 2n Nov- ready to ship. not yet refunded. 
9618712105 	1822117 	Item returned with another AWB, not yet refunded despite multiple escalations 
9783981353 	1731047 	WH team says Conloc will process NDR, Conloc says have not received the package. 
9622674037 	1890230 	1 item missing, all depts said packages been delivered. 
9615174798 	1881256 	Null RMA., refund not processed. Cust has returned the items. 
9614698646 	1894327 	Multiple escalations for refund of furniture, not yet refunded. 
9618503262 	1927975 	Escalated to level 3 for RMA, not yet actioned. 
9616972000 	1898625 	Package delivered. Conloc says package not delivered.Refund not processed. 
9620304581 	1936265 	missing item, 3rd level escalation, no resolution. 
9783981353 	1731047 	HH not delivered ,refund follow up , 3rd level escalation, no resolution. 
9616302246 	1741305 	JIRA raised but not processed , one missing item,3rd level escalation ,no resolution 
9617279387 	1769094 	2 missing item , 3rd level escalation , no resolution 
9615264087 	1781261 	1 missing item & wrong item delivered ,3rd level escalation , no resolution 
9612291032 	1832790 	return item not picked up , 3rd level escalation , no resolution 
		
9617388432 	1964079 	Refund pending as cust returned the item herself to the aramex office without creating an RMA. The RMA was later created please process the refund. 
9623724129 	1914869 	JIRA rased and refund not processed , 3rd level escalation , no resolution 
9621108472 	1909358 	refund not processed , 3rd level escalation , no resolution 
9617279387 	1769094 	missing item , 3rd level escalation , no resolution 
9748655666 	1898239 	Refund rejected in hybries , 3rd level escalation , no resolution 
9617414208 	1896023 	2 mattress returned , Refund not processed ,3rd level escalation , no resolution 
9612893856 	1954794 	Cust asking for POD as key missing 
9784087205 	1961322 	refund rejected ,and the WW item already pullout from cx 
9624668079 	1957729 	missing item , 3rd level escalation , no resolution 
9782918777 	1719948 	Refund not processed, order not delivered. Placed on May 16th 
9620862241 	1967984 	cx claiming that the assembly team took her vacuum charger 

Please advise as for some issues the resolution may have taken place at the back end and isn't displaying on HYBRIS. We need to know in order to close those tickets. 

Thanks 
Niren D'Souza 
Team Manager 
[email-masked]