Subject: RE: [#1588139] - Order # 9608114618 / tracking FP101520000248. Order not received by customer.
From: Radhika Jawle <[email-masked]>
To: Sanjana Suresh <[email-masked]>, K Nayan <[email-masked]>, Nisha Siddiqui <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Somaskandan Karthikeyan <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Tue, 12 Jan 2021 06:45:55 +0000

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please share the sign manifest copy of the subjected order.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]>
Sent: Tuesday, January 12, 2021 10:34 AM
To: Radhika Jawle <[email-masked]>; K Nayan <[email-masked]>; Nisha Siddiqui <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; Somaskandan Karthikeyan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; Niren Dsouza <[email-masked]>
Subject: RE: [#1588139] - Order # 9608114618 / tracking FP101520000248. Order not received by customer.

Hi Radhika,

Why is this escalation coming up if it is stuck since October? Pls share signed handover manifest copy.

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 10:21 AM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Somaskandan Karthikeyan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1588139] - Order # 9608114618 / tracking FP101520000248. Order not received by customer.

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please be informed the order is in shipped status since October.  Customer has not received the order till date. Warehouse team has sent the order to Courier team.

Below is the email from Customer.

Please advise.

Thanks & Regards,
[DFBA450F]

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 03, 2020 4:14 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Somaskandan Karthikeyan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Gokula Krishnan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1588139] - Order # 9608114618 / tracking FP101520000248. Order not received by customer.

Dear team ,
The subjected invoice number have already been dispatched from our end to the courier partner on the very same day .
Kindly find the below attached SS for the same .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C71307265f4634b61020a08d8b6c41b3b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637460300669182062%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mLuZBxG8RNfuu1GQdov7w7ttk7dECrCp51gnGZootwE%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 03 December 2020 16:08
To: Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1588139] - Order # 9608114618 / tracking FP101520000248. Order not received by customer.

External email sender, please take precaution.
Dear Team,

Order: 9608114618
AWB: FP101520000248

​Order is shipped since Oct 15, 2020. Please update.

Regards,
Support Team

1588139:1125156
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