Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items
From: Radhika Jawle <[email-masked]>
To: Eugene Ocoy <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Balamurugan Shanmugaiya <[email-masked]>, Nisha Siddiqui <[email-masked]>, Vaibhav Ohri <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Dipesh Regmi <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Khaled Hegazy <[email-masked]>, Sanjana Su
Date: Tue, 5 Jan 2021 12:59:02 +0000

Hi @Eugene Ocoy<mailto:[email-masked]>,

Below in the email from Sanjana  to process the refund.

Thanks & Regards,
[DFBA450F]

From: Eugene Ocoy <[email-masked]>
Sent: Tuesday, January 05, 2021 4:54 PM
To: Radhika Jawle <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; [email-masked]; Arivazhagan Ramanathan <[email-masked]>; Balamurugan Shanmugaiya <[email-masked]>; Nisha Siddiqui <[email-masked]>; Vaibhav Ohri <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Dipesh Regmi <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Khaled Hegazy <[email-masked]>; Sanjana Suresh <[email-masked]>; Deepak Damodaran <[email-masked]>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Hi Radhika,

Kindly share approval from the concept to close order.

In reading Indunil, Once approve pls do the needful.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 05, 2021 4:39 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Hi @Eugene Ocoy<mailto:[email-masked]>,

Kindly process the RMA for the subjected order ASAP.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 5:59 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Hi @Eugene Ocoy<mailto:[email-masked]>,

Please process the RMA.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 5:55 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Hi team,

Please refund the customer.

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 5:54 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Dear Sanjana,

Please check the trail mail for the signed manifest copy as requested.

Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 3:54 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Dear Khalid ,
Kindly go through the below mentioned SS for the signed manifest for the same .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C7c1d8f5c50564cb3ff0f08d8b178f19f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454480302651834%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=r2Rsg9wQbmOhoQcaFSS%2B09nJkg6FnWo6iSgorMNlF74%3D&reserved=0>

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: 22 December 2020 10:55
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Dear Jasim,

Please share the manifest copy urgently as the complaint is open since long time and the customer want a solution at the earliest.

Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 3:56 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please share the manifest copy for the subjected order.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 3:52 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#1691621] - Order : 9612506383 ,,Missing items

Hi @Radhika Jawle<mailto:[email-masked]>,

Please confirm if item was shipped from the warehouse

Thanks and Regards,
Sanjana Suresh
________________________________
From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 3:42:27 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1691621] - Order : 9612506383 ,,Missing items

Hi @Sanjana Suresh<mailto:[email-masked]>,

Please assist customer wants the refund for the missing items, he is following up on social media.

Please advise.

Thanks & Regards,

[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 02, 2020 10:04 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1691621] - Order : 9612506383 ,,Missing items

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Please assist

Thanks and Regards,
Sanjana Suresh

________________________________

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 9:40:20 AM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1691621] - Order : 9612506383 ,,Missing items

External email sender, please take precaution.

Reminder 3 Hi Team ,

Order 9612506383

Consignments : 88888001000320201113 & Tracking Id : FP111320000001

Consignments : 88888001267620201110 & Tracking ID 15121139612506383

Dear Vaibhav,

Please check the order because as mentioned the missing item are all in one container and both the container is handed over to the courier partner.

Regards
Support Team.

Please take a look at ticket #1691621<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1691621&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C7c1d8f5c50564cb3ff0f08d8b178f19f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454480302661789%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bfM8J%2Fj%2FtQwlRB%2BdNAvIrAPvHwzO7doh9w1ebFCjdHo%3D&reserved=0> raised by Oscar ().

On Thu, 26 Nov at 5:48 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Oscar

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/O.png]

I am loosing my patience
No one is calling me
And I'm frustrated messaging on Whatsapp

04:58 PM, 26th Nov

Oscar

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/O.png]

Give me a number to call in the uae

05:00 PM, 26th Nov

Oscar

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/O.png]

Talking on Home Box what's app is like talking to a wall.

05:01 PM, 26th Nov

Adeel

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]

I absolutely apologise for this situation. This is not the kind of experience we would like our customers to have when they shop with us. Is it alright if I take a couple of minutes to go through your account?

05:15 PM, 26th Nov

Oscar

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/O.png]

My friend I am fed up with your apologies
I need action

05:25 PM, 26th Nov

Adeel

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]

Yes Oscar, I can understand your apology, I am checking it please give me some moment.

05:27 PM, 26th Nov

Adeel

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]

Oscar we are working on it, the process does take some time, kindly wait for some more days you would surely be helped.

05:48 PM, 26th Nov

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F418908293276615&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C7c1d8f5c50564cb3ff0f08d8b178f19f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454480302661789%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GLgDpI0UgttyOeA2%2F6G0BGYya3JuIoLMsv0MnG1F5GQ%3D&reserved=0>

1691621:1125156

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