Subject: RE: [#1957243] - Hi
From: Faizal Maradeya <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Tue, 5 Jan 2021 11:22:03 +0000

Ok please process

From: Radhika Jawle <[email-masked]>
Sent: Tuesday, January 05, 2021 3:11 PM
To: Faizal Maradeya <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: FW: [#1957243] - Hi

Dear @Faizal Maradeya<mailto:[email-masked]>,

Customer called and asked to cancel 161988077 - - Brisbane Twin Bed - 120x200 cms but the agent cancelled the King bed. Now customer do want to pay extra price as he took it on offer.

Need to issue the difference value along with the delivery charges.

Difference  - AED 140 + AED 100 Delivery charges.

Total voucher value  = 240  Threshold - AED 241  Validity till  - 28 February, 2021.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 05, 2021 2:59 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1957243] - Hi

External email sender, please take precaution.
Please take a look at ticket #1957243<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1957243&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C42e2fb6340f5470753da08d8b16aa1c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454418822959374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o2asa1jWEHEkRhRN1Obxt336mvb5vaExFyCHnG5hcpI%3D&reserved=0> raised by Nibin Sreedhar ().

Dear Team,

Please look into this order # 9618703111. Customer called the contact center to cancel item 161988077 - - Brisbane Twin Bed - 120x200 cms. However the agent mistakenly cancelled 161988070 - - Brisbane King Bed - 180x200 cms. The after cancellation policy has been explained to the customer. Now he is unhappy and he is not willing to pay for any extra charge. He bought the bed during a promotional offer and he needs the exact same price.

Regards
Support Team.
On Tue, 5 Jan at 1:32 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
We really apologize for the inconvenience caused to you however one the item is cancelled it can not be added to the order neither any amendments can be made to the order. The inconvenience is deeply regretted.

1957243:1125156
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