Subject: Re: Mattress Complaint- Invoice # 29020102609020201024 CRM # 2364125
From: Ravi Tourani <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Siddarth Tourani <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sunil Raghavan <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Mon, 4 Jan 2021 13:45:00 +0400

Today in evening our rep will go to address the issue

On Mon, 4 Jan 2021, 13:33 Radhika Jawle, <[email-masked]>
wrote:

> Hi @Ravi Tourani <[email-masked]>,
>
>
>
> Please update when issue will be resolved. Customer is following up for
> update.
>
>
>
> Thanks & Regards,
>
>
>
>
> *From:* Murtaza Kutiyanawala <[email-masked]>
> *Sent:* Thursday, December 24, 2020 7:30 PM
> *To:* Ravi Tourani <[email-masked]>
> *Cc:* Siddarth Tourani <[email-masked]>; HomeBox
> Customercare UAE <[email-masked]>; Sunil Raghavan
> <[email-masked]>; Arivazhagan Ramanathan <
> [email-masked]>
> *Subject:* Mattress Complaint- Invoice # 29020102609020201024 CRM #
> 2364125
>
>
>
> Dear Ravi,
>
>
>
> Please refer the mattress complaint below and do the needful.
>
>
>
>
> The mattress was replaced but the customer is facing the same issue again
>
>
>
> Product Details
>
> I-SpinePlus 180 x200 x20 cm Medical
>
> Delivery Date:
>
> 26-Oct-2020
>
> Nature of Complaint
>
> The cust complaint as the mattress has uneven surface, Pics attached
> please check
>
> Customer Name
>
> SACHIN MALHOTRA
>
> Contact No
>
> 0559530694 , 0551153790
>
> Location
>
> Dubai, Jumeirah Village ROYAL JVC B 209
>
>
>
>
>
>
>
>
>
>
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