Subject: RE: Mattress Complaint- Invoice # 29020102609020201024 CRM # 2364125
From: Radhika Jawle <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Ravi Tourani <[email-masked]>
Cc: Siddarth Tourani <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sunil Raghavan <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Mon, 4 Jan 2021 09:33:56 +0000

Hi @Ravi Tourani<mailto:[email-masked]>,

Please update when issue will be resolved. Customer is following up for update.

Thanks & Regards,
[DFBA450F]

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Thursday, December 24, 2020 7:30 PM
To: Ravi Tourani <[email-masked]>
Cc: Siddarth Tourani <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sunil Raghavan <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>
Subject: Mattress Complaint- Invoice # 29020102609020201024 CRM # 2364125

Dear Ravi,

Please refer the mattress complaint below and do the needful.

The mattress was replaced but the customer is facing the same issue again

Product Details
I-SpinePlus 180 x200 x20 cm Medical
Delivery Date:
26-Oct-2020
Nature of Complaint
The cust complaint as the mattress has uneven surface, Pics attached please check
Customer Name
SACHIN MALHOTRA
Contact No
0559530694 , 0551153790
Location
Dubai, Jumeirah Village ROYAL JVC B 209

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