Subject: RE: [#1741305] - Conversation with Amnakhurram
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Sat, 2 Jan 2021 13:41:40 +0000

Hi @[email-masked]<mailto:[email-masked]>  @Niren Dsouza<mailto:[email-masked]>,

JIRA raised for the same.

Thanks & Regards,
[DFBA450F]

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Saturday, January 02, 2021 5:24 PM
To: Home Box <[email-masked]>; Nisha Siddiqui <[email-masked]>; Sanjana Suresh <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#1741305] - Conversation with Amnakhurram

Dear CC Team ,
Kindly check & do the need full to close at at the earliest as due to system issue the refund has not yet been generated.

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C11e872ae4d3a4de49c5908d8af219aad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451906144690553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9zPUWlo93I83GExXDTZAsnZrVl6GcqSuDEOVfcGcnAI%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 01 January 2021 14:53
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1741305] - Conversation with Amnakhurram

External email sender, please take precaution.
Hi Jasim,

Order: 9616302246
AWB: 46043735032

Kindly note that the refund not processed yet and the refund can not be processed in Hybris due to technical error , Please try to process the refund as fast as possible

Kindly note the refund is not yet processed.

Please take a look at ticket #1741305 raised by Amnakhurram ().

Thanks
Support Team
On Fri, 11 Dec, 2020 at 12:36 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jasim ,

Order: 9616302246
AWB: 46043735032

Kindly note that the refund not processed yet and the refund can not be processed in Hybris due to technical error , Please try to process the refund as fast as possible
Please take a look at ticket #1741305<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1741305&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C11e872ae4d3a4de49c5908d8af219aad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451906144700509%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6pR2vmxjxOJb4eG7t9%2BELeG75gSN7nAwPkJO%2FtcO%2FHA%3D&reserved=0> raised by Amnakhurram ().
Thanks
Support Team
On Fri, 11 Dec at 11:03 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Amnakhurram
[Image removed by sender.]
hello
08:40 PM, 10th Dec
Bot
[Image removed by sender.]
أهلا مرة أخرى!
08:40 PM, 10th Dec
Amnakhurram
[Image removed by sender.]
48 hours passed
08:40 PM, 10th Dec
Amnakhurram
[Image removed by sender.]
?
08:40 PM, 10th Dec
Amnakhurram
[Image removed by sender.]
no answer
08:40 PM, 10th Dec
Amnakhurram
[Image removed by sender.]
more than 48 hours
08:40 PM, 10th Dec
Saboor
[Image removed by sender.]
I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.
This is definitely not in keeping with our standards. Please give me some time to check the order. Is that alright?
10:56 AM, 11th Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F423423916938016&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C11e872ae4d3a4de49c5908d8af219aad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451906144700509%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PKnzLloyAsSjLh3zIOcfrpyWlMqluela5VEnBsamdUM%3D&reserved=0>

1741305:1125156
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