Subject: RE: [#1731047] - Conversation with ChristianaBabington
From: Radhika Jawle <[email-masked]>
To: Con Loc <[email-masked]>, Eugene Ocoy <[email-masked]>, Deepak Damodaran <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Somaskandan Karthikeyan <[email-masked]>, Balamurugan Shanmugaiya <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ramesh Veluchamy <[email-masked]>, Gokula Krishnan <[email-masked]>, Home Box <[email-masked]>, Ramesh Veluchamy <[email-masked]>, "[email-masked]" <
Date: Sat, 2 Jan 2021 08:27:42 +0000

Hi Team,

Kindly process the RMA as its pending since May.

@Jasim Vali Mohammed  Bebal<mailto:[email-masked]> please check and get it process as early as possible.

Thanks & Regards,
[DFBA450F]

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Saturday, December 05, 2020 5:50 PM
To: Home Box <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Con Loc <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; Somaskandan Karthikeyan <[email-masked]>; Balamurugan Shanmugaiya <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Gokula Krishnan <[email-masked]>
Subject: RE: [#1731047] - Conversation with ChristianaBabington

Dear Con-Loc & Customer Care Team,
Kindly check & do the need full for the subjected for the below mentioned customer order at the earliest for the refund to be processed .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C09e4d66b60a5412f320c08d89924a5eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427729977729080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dfGTyCJnpU8FAUxus6tNBcDndxVwKpqctIJSi4ZZD%2Fc%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 02 December 2020 14:18
To: Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1731047] - Conversation with ChristianaBabington

External email sender, please take precaution.
Reminder 2 Hi Team ,

Kindly note that the customer has not received the items.
Status is RTO.
Refund not yet processed.Kindly action as it has been 6 months now.
Order : 9783981353
Consignment:88888001096220200524
AWB : S001340389410

​
Thanks &regards
Support Team

Please take a look at ticket #1731047<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1731047&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C09e4d66b60a5412f320c08d89924a5eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427729977729080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lr2PTBOzg7Xte2uwOwCaj0DNQFQysjQ912e6LmeMo48%3D&reserved=0> raised by ChristianaBabington ().

On Sun, 22 Nov at 11:05 AM , ChristianaBabington <> wrote:
ChristianaBabington
[Image removed by sender.]
Hi team, I have lodged a refund request in the month of Aug & yet to receive the refund. Can I have a urgent update pls.
10:41 AM, 22nd Nov
New
[Image removed by sender.]
Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:

1 for help placing a new order
2 for questions about a product
3 for Order Status or Delivery Related questions
4 for questions about returns or refund
5 to cancel an order
6 for complaints or questions about warranty
7 to find a store near you
10:41 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
4
10:42 AM, 22nd Nov
New
[Image removed by sender.]
Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 22. Thank you for your patience.
10:42 AM, 22nd Nov
New
[Image removed by sender.]
In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.

If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.
10:42 AM, 22nd Nov
Hatem
[Image removed by sender.]
Sure , Could you please provide your order number ?
10:43 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
9783981353
10:43 AM, 22nd Nov
Hatem
[Image removed by sender.]
Thank you Christiana Babington , Allow me a moment to check this .
10:44 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
I am waiting for a refund for the past 4 months
10:45 AM, 22nd Nov
Hatem
[Image removed by sender.]
Could you please confirm that did you received the all items ?
10:45 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
Only the study desk received
10:45 AM, 22nd Nov
Hatem
[Image removed by sender.]
Great , Only the furniture item .
10:46 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
Yes
10:46 AM, 22nd Nov
Hatem
[Image removed by sender.]
I really apologize for a delayed , Now I will escalate your request to higher management and they will resolve your case .
10:48 AM, 22nd Nov
Hatem
[Image removed by sender.]
Could you please confirm your email address and phone number ?
10:48 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
What is the time frame for my refund? Every time I am following with ur call centre but no progress.
10:49 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
Can you pls get my refund quickly.
10:50 AM, 22nd Nov
Hatem
[Image removed by sender.]
"I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.
This is definitely not in keeping with our standards. I working on it now and shortly you will get your refund .
10:52 AM, 22nd Nov
Hatem
[Image removed by sender.]
Is there anything else I can assist you with today?
10:57 AM, 22nd Nov
ChristianaBabington
[Image removed by sender.]
If u can resolve this, it would be great.
10:58 AM, 22nd Nov
Hatem
[Image removed by sender.]
We will do our best and as fast as possible will be resolved .
11:00 AM, 22nd Nov
Hatem
[Image removed by sender.]
Please feel free to come back and chat with us if you have any queries in the future.
My name is Hatem and have a wonderful day!
11:05 AM, 22nd Nov
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F423002568858116&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C09e4d66b60a5412f320c08d89924a5eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427729977739028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EziryaIHNwPoOwkGnIr0R0rbujU7lNg6lxr%2B0fNryrI%3D&reserved=0>

1731047:1125156
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