Subject: Re: Live Salesman -- next steps UAE
From: Saurav Chakraborty <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: Niren Dsouza <[email-masked]>, saurabh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Date: Fri, 1 Jan 2021 05:12:28 -0700 (MST)

Hi Murtaza, 

Please update us with the credentials status. 

Regards 
Saurav 

From: "saurabh" <[email-masked]> 
To: "Deepak Devasia" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "Nalineedhar Kasibhatla" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Sent: Tuesday, December 29, 2020 7:46:42 AM 
Subject: Re: Live Salesman -- next steps UAE 

Hi Murtaza and Deepak, 

Still waiting for credentials. Please let me know when its ready. 

[ mailto:[email-masked] | @Saurav Chakraborty HB LSM ] , [ mailto:[email-masked] | 
@Niren HB LSM Dsouza ] - Can you please urgently coordinate with Murthaza for access. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Deepak Devasia <[email-masked]> 
Sent: 28 December 2020 11:41 AM 
To: Saurabh Dadu <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: Nalineedhar Kasibhatla <[email-masked]> 
Subject: RE: Live Salesman -- next steps UAE 

Hi Saurabh, 

Can you please update status on this. 

Can Insta also be taken by Jan 5 th … 

Regards, 

Deepak 

From: Deepak Devasia 
Sent: Thursday, December 24, 2020 4:08 PM 
To: 'Saurabh Dadu' <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: Nalineedhar Kasibhatla <[email-masked]> 
Subject: RE: Live Salesman -- next steps UAE 
Importance: High 

Please find below as discussed. 

    1. Emails : both Online freshdesk and outlook to be in Freshdesk : Go-live Jan 5 th , 2021 Livesalesman to manage. As of now no change foreseen in SOP and communication matrix. 

    * Saurabh to inform Murtaza what all details are required for the set-up. 

    1. Insta : Go-live Jan 15 th , 2021 ( will not be integrated into Freshdesk ). Livesalesman to advise how to manage this prior to Go-live workflow ? how each messages will be tracked, replied to and resolved. 

    * Murtaza to revert to Saurabh on whether Insta messages is direct messeger or via a post 
    * Saurabh to inform Murtaza what all details are required for the set-up. 

    1. Google / Android / iOS / Twitter : Go-live Dec 28 th 

    * Murtaza to revert to Saurabh on access. 
    * Saurabh to inform Murtaza what all details are required for the set-up. 

    1. Escalation Tool : Saurabh to revert on when he can give a demo to Murtaza. 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 24, 2020 12:50 PM 
To: Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nalineedhar Kasibhatla < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Live Salesman -- next steps UAE 

External email sender, please take precaution. 

Hi Deepak, 

Thanks for your email. In addition - Live Chat has also been live. 

Looking forward to speaking with you. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 24 December 2020 12:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nalineedhar Kasibhatla < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Live Salesman -- next steps UAE 

Hi Saurabh, 

Aapologies for not being able to take your call. 

Have scheduled a meeting today at 3.30 pm Dxb time. During the call we shall discuss the current status and balance scope to be picked up. Prior to the call please confirm the activities being done y you for UAE. 

SCOPE : 

    1. Whatsapp -- done 
    2. FB -- done 
    3. Insta 
    4. Google / HB app / Twitter 
    5. Live Chat t 
    6. Emails 
    7. Escalation Tool ??? 

All of the above to be integrated to Freshdesk. 

Thanks and regards, 

Deepak 

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