Subject: Re: KSA : Livesalesman next steps
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>, Saurav Chakraborty HB LSM <[email-masked]>, Deepak Devasia <[email-masked]>
Date: Tue, 29 Dec 2020 02:12:53 +0000

Dear Yahia,

Please see my comments below in line in bold in trail mail.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Yahia Taha <[email-masked]>
Sent: 28 December 2020 9:34 PM
To: Saurabh Dadu <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Niren HB LSM Dsouza <[email-masked]>; Saurav Chakraborty HB LSM <[email-masked]>; Deepak Devasia <[email-masked]>
Subject: RE: KSA : Livesalesman next steps

Hi Saurabh

Thanks for the update , our reply in blue

  1.  My colleagues are compiling the SOP and will send it to you by tomorrow. Waiting for the same to study and confirm. - Already shared by my colleague Saurav. Please let me know if you've not received it I can resend it to you.
  2.  For WhatsApp - Getting a WhatsApp business phone number approved, and set-up will take about 2 weeks. We would require from you:
     *   1 Sim Card of a Local KSA Number. We recommend using a Post-Paid number - so that you don't lose the number in case you forget to recharge the number. The Sim card doesn't need access to any special plan. You would need to use the Sim card only one time to validate the account. After that you can remove the sim from a phone and keep it in a safe storage. Will get required approval to buy new SIM and update the number. - OK - Will wait
     *   Our team would need access to KSA HB Hybris, GDMS and CRM. Please share the user details to create the access. - @Saurav Chakraborty HB LSM<mailto:[email-masked]>, @Niren HB LSM Dsouza<mailto:[email-masked]> - Please send Yahiya list of agent email addresses for whom we will need KSA credentials
     *   Check if the same Citrix access can be used for accessing KSA assets , will check and if not will create new Citrix access for same users’ details will be shared. OK - Should be same list as above
     *   Since a lot of questions on whatsapp are about checking instore inventory/availability we would need view acccess to store inventory, or direct whatsapp numbers of store managers who can check availability and confirm to us, can share a link for store inventory or mail can be sent direct to [email-masked]<mailto:[email-masked]> for immediate support as you like will do. - Perfect - Link would be the fastest and easiest
     *   List of all ongoing promotions with their T&Cs, will check with marketing the best way to do this - OK - Will wait
     *   List of escalation points for each category, please check attached file - @Saurav Chakraborty HB LSM<mailto:[email-masked]>, @Niren HB LSM Dsouza<mailto:[email-masked]> - Please study and let me know if its ok or you need further information.
     *   Publish Whatsapp number on your website (possibly as a banner), on all customer communication emails (such as order confirmation email, invoice, shipment and delivery notifications etc.)will ask web team to do the same once everything finalized. - OK
     *   We would need to know what hours do you want to offer whatsapp support to the customers (9am to 9pm, 9am to midnight, or 24x7).prefer to start with 11am to 1am - OK - Time Noted 11am-1am KSA Time (1:30 PM - 3:30 AM IST)

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Saurabh Dadu <[email-masked]>
Sent: Sunday, December 27, 2020 12:17 PM
To: Deepak Devasia <[email-masked]>; Yahia Taha <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Niren HB LSM Dsouza <[email-masked]>; Saurav Chakraborty HB LSM <[email-masked]>
Subject: Re: KSA : Livesalesman next steps

External email sender, please take precaution.

Dear Yahia, Hasan,

It was a pleasure speaking with you on Thursday. Following our call:

  1.  My colleagues are compiling the SOP and will send it to you by tomorrow.
  2.  For Whatsapp - Getting a whatsapp business phone number approved and set-up will take about 2 weeks. We would require from you:

     *   1 Sim Card of a Local KSA Number. We recommend using a Post Paid number - so that you don't loose the number incase you forget to recharge the number. The Sim card doesn't need access to any special plan. You would need to use the Sim card only one time to validate the account. After that you can remove the sim from a phone and keep it in a safe storage.
     *   Our team would need access to KSA HB Hybris, GDMS and CRM
     *   Check if the same Citrix access can be used for accessing KSA assets
     *   Since a lot of questions on whatsapp are about checking instore inventory/availability we would need view acccess to store inventory, or direct whatsapp numbers of store managers who can check availability and confirm to us
     *   List of all ongoing promotions with their T&Cs
     *   List of escalation points for each category
     *   Publish Whatsapp number on your website (possibly as a banner), on all customer communication emails (such as order confirmation email, invoice, shipment and delivery notifications etc.)
     *   We would need to know what hours do you want to offer whatsapp support to the customers (9am to 9pm, 9am to midnight, or 24x7).

Looking forward to hearing from you.

Kind regards

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Sent: 24 December 2020 5:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Subject: KSA : Livesalesman next steps

Hi Saurabh / Yahia,

Please find below points discussed and agreed.

Livesalesman

  1.  to send the UAE SOP and communication channel / Matrix to Yahia & Hassan
  2.  to propose Whatsapp Go Live timelines
  3.  to propose what all tech, SIM, Citrix and license requirement to be shared to Yahia / Hasan

Hasan & Yahia : to revert with amended SOP communication channel / matrix to Livesalesman.

Next Steps :

  1.  Whatsapp : agree on Go-live date : Livesalesman to propose Go Live timelines
  2.  Insta : would be after 3 -4 weeks of Whatsapp basis performance of Livesalesman of Whatsapp.

Regards,

Deepak

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com