Subject: FW: [#1889291] - You steal my money, poor company
From: Radhika Jawle <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 24 Dec 2020 12:36:39 +0000

Hi,

Refund processed (9618239692)

-<javascript:;>
03917454
1000356564
12/19/20 1:07 PM

69
0
0
0
0
0
0
0
46046765656
Radhika Jawle
Delete
Product
Expected Quantity
Received Quantity
Reason
Action
Status
Notes

Mia Metal Twisted Casted Branch Stem Candleholder
1
1
DamagedProductDelivered
IMMEDIATE
REFUND_PROCESSED
Notes [ 1000247378 46044928635 ]

Thanks & Regards,
[DFBA450F]

From: Eugene Ocoy <[email-masked]>
Sent: Thursday, December 24, 2020 3:29 PM
To: Radhika Jawle <[email-masked]>; Sanjana Suresh <[email-masked]>; Home Box <[email-masked]>; Con Loc <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Nisha Siddiqui <[email-masked]>
Subject: RE: [#1889291] - You steal my money, poor company

Hi Radhika,

Below RMA processed done.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 1:59 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1889291] - You steal my money, poor company

Hi @Eugene Ocoy<mailto:[email-masked]>,

Please process the RMA
Thanks & Regards,
[DFBA450F]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 1:08 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1889291] - You steal my money, poor company

Hi @Eugene Ocoy<mailto:[email-masked]>

New RMA created, please process ASAP.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 1:06 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1889291] - You steal my money, poor company

Hi @Eugene Ocoy<mailto:[email-masked]>

Only CS team can process RMA

Thanks and Regards,
Sanjana Suresh
________________________________
From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 10:04:46 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1889291] - You steal my money, poor company

Hi Sanjana,

Can you re-create an new RMA for below order , as the old RMA already closed.

Thanks & Regards,

Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147

Email: [email-masked]<mailto:[email-masked]>

Shop online at: http:\\www.landmarkshops.com\shoemart

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 3:51 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1889291] - You steal my money, poor company

External email sender, please take precaution.

Hi Team,

Kindly process the refund as the item has been handed over to the warehouse on 7 Dec.

Order : 9618239692
AWB : 46044928635

Kindly action.

Thanks & Regards
The Support Team.
Please take a look at ticket #1889291<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1889291&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C7fde4d3927c94f0938c708d8a7ff2427%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444061559962963%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TcQp7Oq7ynOGp8wE%2F1NfdHFhUS63HPPE1thrlGO1AnA%3D&reserved=0> raised by Ayham Madkouk ().

On Fri, 18 Dec at 3:47 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

We apologise for this inconvenience. We are going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 2-3 days.

1889291:1125156

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