Subject: New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 07:19:40 +0000

There is a new comment in the ticket submitted by Larizapineda to HelpHBAE   Comment added by : Eugene Ocoy  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi Radhika,</div>
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<div class="MsoNormal">Below RMA processed done.</div>
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<div class="MsoNormal" style="text-autospace:none">Thanks &amp; Regards,</div>
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<i>Eugene Ocoy</i><br>
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<div class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none">E-COM CONLOC<br>
Landmark Group, Jebel Ali Industrial Area 1,<br>
Dubai, United Arab Emirates P.O. Box 24570<br>
Tel:+971 4 809 4861 Mob:+971 506983147</div>
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<div class="MsoNormal" style="margin-bottom:6.0pt;text-autospace:none">Email: <u>[email-masked]</u>
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<div class="MsoNormal">Shop online at: http:\\<a href="http://www.landmarkshops.com\shoemart" rel="noreferrer">www.landmarkshops.com\shoemart</a></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, December 22, 2020 2:59 PM<br>
<b>To:</b> Eugene Ocoy &lt;[email-masked]&gt;; Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;; K Nayan &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;; Radhika Jawle &lt;[email-masked]&gt;; Sanjana
 Suresh &lt;[email-masked]&gt;; [email-masked]; [email-masked]<br>
<b>Cc:</b> Ramesh Veluchamy &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Larizapineda to HelpHBAE</span></div>
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Comment added by : Radhika Jawle<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM16F42CD76D2D48108163A227D1F1D3B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eugene Ocoy</span></a> / Vishal,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find the below RMA and Process ASAP.</span></div>
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<span style="font-size:12.0pt;font-family:-apple-system">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 22, 2020 2:52 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 K Nayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Radhika,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please discuss with your team and close this.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 22, 2020 2:46 PM<br>
<b>To:</b> Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; K Nayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nisha Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Larizapineda to HelpHBAE</span></div>
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Comment added by : Radhika Jawle<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM560C9832B542405AB47FFA37B44FDC86" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjana Suresh</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please advise , can we create the NDR RMA to process refund.</span></div>
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<span style="font-size:12.0pt;font-family:-apple-system">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 22, 2020 2:09 PM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nisha Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; K Nayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#1858155] - Late Delivery Order #9615432635</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi All,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Yes we have received the AWB in WH but unable to receive as showing no rma</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></div>
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<i><span style="font-size:10.5pt;font-family:-apple-system">Vishal ojha</span></i><span style="font-size:10.5pt;font-family:-apple-system">
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Landmark Group, Jebel Ali Industrial Area 1,<br>
Dubai, United Arab Emirates P.O. Box 24570<br>
<a rel="noreferrer">Tel:+971</a> 4 809 4861 Mob:+971 506983147</span></div>
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<u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shop online at: http:\\<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2Fshoemart&amp;data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430178490%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=OIKr4m7FuFR%2BdTQ%2FqwBMFZLCbeaz7OqB2kUy5ETWqjY%3D&amp;reserved=0" rel="noreferrer">www.landmarkshops.com\shoemart</a></span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 22, 2020 1:54 PM<br>
<b>To:</b> Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 K Nayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#1858155] - Late Delivery Order #9615432635<br>
<b>Importance:</b> High </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM23DCB379C19D4A6CB41CD71621270876" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjana Suresh</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">In system its showing as Delivered but as per the courier its NDR. Please find the attached email from Fetcher team for item returned back to the warehouse.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please advise if we need to create the manual RMA to process the refund.</span></div>
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<span style="font-size:12.0pt;font-family:-apple-system">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:12.0pt;font-family:-apple-system"><img width="369" height="109" style="width:3.8437in;height:1.1354in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NzYwNzU4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VCAfxRY4Vjkz8BasQdN6sSKXdBqM1xYOBv_Sl6jI5IA" alt="DFBA450F"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, December 21, 2020 3:44 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Nisha Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; K Nayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1858155] - Late Delivery </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please share RMA number.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM21DFA066EC434396AB98E4447C25B4F7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eugene Ocoy</span></a>
 please assist.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, December 21, 2020 3:36 PM<br>
<b>To:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 K Nayan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1858155] - Late Delivery </span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<strong><span style="font-size:10.5pt;font-family:-apple-system">BURNING ISSUE</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<strong><span style="font-size:10.5pt;font-family:-apple-system">​</span></strong><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cust order has been returned to WH.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly mark as NDR and process refund ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer has been following up on social media. This needs to be actioned urgently.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order is reflecting on HYBRIS as delivered. It has
<strong><span style="font-family:-apple-system">NOT</span></strong> been delivered.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order : 9615432635</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB : 34187618430268</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1858155&amp;data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430188480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=DsjA4F5PcAGyi2YB7%2Brlrwy7fNGLo9Ma5%2BW5znNqG4c%3D&amp;reserved=0" rel="noreferrer">
#1858155</a> raised by Larizapineda (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">THanks and regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 21 Dec at 3:17 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<table class="MsoNormalTable" border="0" cellpadding="0" style="min-width: 500px;overflow:auto">
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<span style="font-size:9.0pt;color:#6F7071">Larie</span><span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#6F7071'>☘</span><span style="color:black">
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Until now there isn't any update.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:49 PM, 21st Dec</span></div>
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<span style="font-size:9.0pt;color:#6F7071">Larie</span><span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#6F7071'>☘</span><span style="color:black">
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">???</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:49 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Niren</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Hi Larie</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>☘</span><span style="font-size:10.0pt;color:#3F3F46"> , I am Niren,
 Please allow me one moment while I look up the status . This may take a minute or two.</span><span style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:50 PM, 21st Dec</span></div>
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<span style="font-size:9.0pt;color:#6F7071">Larie</span><span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#6F7071'>☘</span><span style="color:black">
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I'll wait for youi n two minutes.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">New</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thanks for your patience. We are working on it. Please give us a few more minutes.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:00 PM, 21st Dec</span></div>
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<span style="font-size:9.0pt;color:#6F7071">Larie</span><span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#6F7071'>☘</span><span style="color:black">
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You said that couple of times</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:00 PM, 21st Dec</span></div>
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<span style="font-size:9.0pt;color:#6F7071">Larie</span><span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#6F7071'>☘</span><span style="color:black">
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Until now, you didn't give any update.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:01 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">New</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thanks for your patience. We are working on it. Please give us a few more minutes.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:05 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Niren</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We're very sorry Lariza. This process has been delayed quite a bit,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:06 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Niren</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have been checking with the warehouse about the processing of your refund.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:06 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We're still waiting for an update from them about the status of your refund.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:07 PM, 21st Dec</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could we confirm that
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> is a valid email address to update you on?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:07 PM, 21st Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Niren</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will be closing this chat now. Please bear with us for 1-2 days more. We assure you that we will get back to you with a solution.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:17 PM, 21st Dec</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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</blockquote>
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