Subject: RE: New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635
From: Eugene Ocoy <[email-masked]>
To: Home Box <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, K Nayan <[email-masked]>, Nisha Siddiqui <[email-masked]>, Radhika Jawle <[email-masked]>, Sanjana Suresh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ramesh Veluchamy <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Wed, 23 Dec 2020 07:19:30 +0000

Hi Radhika,

Below RMA processed done.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Home Box <[email-masked]>
Sent: Tuesday, December 22, 2020 2:59 PM
To: Eugene Ocoy <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; K Nayan <[email-masked]>; Nisha Siddiqui <[email-masked]>; Radhika Jawle <[email-masked]>; Sanjana Suresh <[email-masked]>; [email-masked]; [email-masked]
Cc: Ramesh Veluchamy <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635

External email sender, please take precaution.

There is a new comment in the ticket submitted by Larizapineda to HelpHBAE

Comment added by : Radhika Jawle

Comment Content:
Hi @Eugene Ocoy<mailto:[email-masked]> / Vishal,

Please find the below RMA and Process ASAP.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NzYxMTc3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zy27R9SDjoD3DvWIaRzU-xEt9RQQYECQJfzlz0Ir0QI]
Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 2:52 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635

Hi Radhika,

Please discuss with your team and close this.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 2:46 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: New comment - [#1858155] Refund to be processed : 34187618430268, order :9615432635

External email sender, please take precaution.
There is a new comment in the ticket submitted by Larizapineda to HelpHBAE

Comment added by : Radhika Jawle

Comment Content:
Hi @Sanjana Suresh<mailto:[email-masked]>,

Please advise , can we create the NDR RMA to process refund.

Thanks & Regards,
[DFBA450F]

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 2:09 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#1858155] - Late Delivery Order #9615432635

Hi All,
Yes we have received the AWB in WH but unable to receive as showing no rma

Thanks & Regards,
Vishal ojha

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2Fshoemart&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430178490%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OIKr4m7FuFR%2BdTQ%2FqwBMFZLCbeaz7OqB2kUy5ETWqjY%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 1:54 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#1858155] - Late Delivery Order #9615432635
Importance: High

Hi @Sanjana Suresh<mailto:[email-masked]>,

In system its showing as Delivered but as per the courier its NDR. Please find the attached email from Fetcher team for item returned back to the warehouse.

Please advise if we need to create the manual RMA to process the refund.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 3:44 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1858155] - Late Delivery

Please share RMA number.

@Eugene Ocoy<mailto:[email-masked]> please assist.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 3:36 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1858155] - Late Delivery

External email sender, please take precaution.
BURNING ISSUE
​Hi Team,
​
Cust order has been returned to WH.
Kindly mark as NDR and process refund ASAP.
Customer has been following up on social media. This needs to be actioned urgently.
Order is reflecting on HYBRIS as delivered. It has NOT been delivered.
Order : 9615432635
AWB : 34187618430268
Please take a look at ticket #1858155<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1858155&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430188480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DsjA4F5PcAGyi2YB7%2Brlrwy7fNGLo9Ma5%2BW5znNqG4c%3D&reserved=0> raised by Larizapineda ([email-masked]<mailto:[email-masked]>).

THanks and regards
The Support Team
On Mon, 21 Dec at 3:17 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
Until now there isn't any update.
02:49 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
???
02:49 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Hi Larie☘ , I am Niren, Please allow me one moment while I look up the status . This may take a minute or two.
02:50 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
I'll wait for youi n two minutes.
02:55 PM, 21st Dec
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thanks for your patience. We are working on it. Please give us a few more minutes.
03:00 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
You said that couple of times
03:00 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
Until now, you didn't give any update.
03:01 PM, 21st Dec
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thanks for your patience. We are working on it. Please give us a few more minutes.
03:05 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We're very sorry Lariza. This process has been delayed quite a bit,
03:06 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We have been checking with the warehouse about the processing of your refund.
03:06 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We're still waiting for an update from them about the status of your refund.
03:07 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Could we confirm that [email-masked]<mailto:[email-masked]> is a valid email address to update you on?
03:07 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We will be closing this chat now. Please bear with us for 1-2 days more. We assure you that we will get back to you with a solution.
03:17 PM, 21st Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F423749599211010&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430198476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KRQ4J1Pij16v5NRijMKnNMi0BJV576V%2Fcs8bFs5Clbk%3D&reserved=0>

1858155:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430208470%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KXkQxcWP5slXXoTm718dX3oeS8by3mTY2%2BO9c5p4UpY%3D&reserved=0>

1858155:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C8def3cc73d3245ddc9b308d8a668954d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637442315430218472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZwHY7wpOiTFlXTbXus3R0yWwrbhtNlMW3hqRP07D%2BpQ%3D&reserved=0>

1858155:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com