Subject: Re: Fetchr Support \ RE: [#1858155] - Late Delivery Order #9615432635 \ Ticket [#2117503] Updated
From: Hala saad <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 10:04:55 +0000

Hi Radhika,  Greetings,  ​  The mentioned order already returned to your end on 23/11/2020, please advise us with the needed action from our end.  ​  Don’t hesitate to contact us anytime whenever you want.  it's our passion to serve you anytime.  Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/e4d0d6b45625e6a6ae9409f515b12377d943c4c988569d3653719fb8d31d06e8       Thank you & Best Regards,                              Hala Saad       Client Support Executive.     KSA  +966112049199   UAE  +97148012995        
                           
                            On
                            Tue, Dec 22 at  1:54 PM
                            ,  Radhika Jawle <[email-masked]>  wrote:
                             
 Hi 
@Sanjana Suresh, 

   
 In system its showing as Delivered but as per the courier its NDR. Please find the attached email from Fetcher team for item returned back to the warehouse. 

   
 Please advise if we need to create the manual RMA to process the refund. 

   
 
 Thanks & Regards, 

  

 

 

From: Sanjana Suresh <[email-masked]>
 
Sent: Monday, December 21, 2020 3:44 PM 
To: Home Box <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Nisha Siddiqui <[email-masked]>; K Nayan <[email-masked]>; Ramesh Veluchamy <[email-masked]>;
 Jasim Vali Mohammed Bebal <[email-masked]>; Eugene Ocoy <[email-masked]> 
Subject: RE: [#1858155] - Late Delivery 

 

 Please share RMA number. 

   
 
@Eugene Ocoy please assist. 

   

 
From: Home Box <[email-masked]>
 
Sent: Monday, December 21, 2020 3:36 PM 
To: HomeBox Customercare UAE <[email-masked]>;
[email-masked]; Sanjana Suresh <[email-masked]>; Nisha Siddiqui <[email-masked]>;
 K Nayan <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]> 
Subject: Fwd: [#1858155] - Late Delivery 

 

 
External email sender, please take precaution.

 

 

 
BURNING ISSUE

 

 
​Hi Team,

 

 ​ 

 
 
 Cust order has been returned to WH. 

 
 
 Kindly mark as NDR and process refund ASAP. 

 
 
 Customer has been following up on social media. This needs to be actioned urgently. 

 
 
 Order is reflecting on HYBRIS as delivered. It has
NOT been delivered. 

 
 
 Order : 9615432635 

 
 
 AWB : 34187618430268 

 
 
 Please take a look at ticket

#1858155 raised by Larizapineda ([email-masked]). 

 

 

 

 THanks and regards 

 
 
 The Support Team 

 

 
 
On Mon, 21 Dec at 3:17 PM
, Home Box <[email-masked]> wrote:

 

 

 

Larie☘

 

 

 
 Until now there isn't any update. 

 

 02:49 PM, 21st Dec 

 

 

 

Larie☘

 

 

 
 ??? 

 

 02:49 PM, 21st Dec 

 

 

 

 Niren 

 

 

 
Hi Larie☘ , I am Niren,
 Please allow me one moment while I look up the status . This may take a minute or two.

 

 
 02:50 PM, 21st Dec 

 

 

 

Larie☘

 

 

 
 I'll wait for youi n two minutes. 

 

 02:55 PM, 21st Dec 

 

 

 

 New 

 

 

 Thanks for your patience. We are working on it. Please give us a few more minutes. 

 

 03:00 PM, 21st Dec 

 

 

 

Larie☘

 

 

 
 You said that couple of times 

 

 03:00 PM, 21st Dec 

 

 

 

Larie☘

 

 

 
 Until now, you didn't give any update. 

 

 03:01 PM, 21st Dec 

 

 

 

 New 

 

 

 Thanks for your patience. We are working on it. Please give us a few more minutes. 

 

 03:05 PM, 21st Dec 

 

 

 

 Niren 

 

 

 We're very sorry Lariza. This process has been delayed quite a bit, 

 

 03:06 PM, 21st Dec 

 

 

 

 Niren 

 

 

 We have been checking with the warehouse about the processing of your refund. 

 

 03:06 PM, 21st Dec 

 

 

 

 Niren 

 

 

 We're still waiting for an update from them about the status of your refund. 

 

 03:07 PM, 21st Dec 

 

 

 

 Niren 

 

 

 Could we confirm that
[email-masked] is a valid email address to update you on? 

 

 03:07 PM, 21st Dec 

 

 

 

 Niren 

 

 

 We will be closing this chat now. Please bear with us for 1-2 days more. We assure you that we will get back to you with a solution. 

 

 03:17 PM, 21st Dec 

 

 

 

 

 
 
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