Subject: RE: [#1858155] - Late Delivery Order #9615432635
From: Radhika Jawle <[email-masked]>
To: Sanjana Suresh <[email-masked]>, Home Box <[email-masked]>, Nisha Siddiqui <[email-masked]>, K Nayan <[email-masked]>, Ramesh Veluchamy <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 22 Dec 2020 09:54:23 +0000

Hi @Sanjana Suresh<mailto:[email-masked]>,

In system its showing as Delivered but as per the courier its NDR. Please find the attached email from Fetcher team for item returned back to the warehouse.

Please advise if we need to create the manual RMA to process the refund.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]>
Sent: Monday, December 21, 2020 3:44 PM
To: Home Box <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Nisha Siddiqui <[email-masked]>; K Nayan <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Eugene Ocoy <[email-masked]>
Subject: RE: [#1858155] - Late Delivery

Please share RMA number.

@Eugene Ocoy<mailto:[email-masked]> please assist.

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 3:36 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1858155] - Late Delivery

External email sender, please take precaution.
BURNING ISSUE
​Hi Team,
​
Cust order has been returned to WH.
Kindly mark as NDR and process refund ASAP.
Customer has been following up on social media. This needs to be actioned urgently.
Order is reflecting on HYBRIS as delivered. It has NOT been delivered.
Order : 9615432635
AWB : 34187618430268
Please take a look at ticket #1858155<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1858155&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ce7af387c69644967194208d8a5a5a954%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441478210536024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3fhDgYAGRJGeXSvrStZIUZIaGgFrzK36joNvh7yleO0%3D&reserved=0> raised by Larizapineda ([email-masked]<mailto:[email-masked]>).

THanks and regards
The Support Team
On Mon, 21 Dec at 3:17 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
Until now there isn't any update.
02:49 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
???
02:49 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Hi Larie☘ , I am Niren, Please allow me one moment while I look up the status . This may take a minute or two.
02:50 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
I'll wait for youi n two minutes.
02:55 PM, 21st Dec
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thanks for your patience. We are working on it. Please give us a few more minutes.
03:00 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
You said that couple of times
03:00 PM, 21st Dec
Larie☘
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png]
Until now, you didn't give any update.
03:01 PM, 21st Dec
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thanks for your patience. We are working on it. Please give us a few more minutes.
03:05 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We're very sorry Lariza. This process has been delayed quite a bit,
03:06 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We have been checking with the warehouse about the processing of your refund.
03:06 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We're still waiting for an update from them about the status of your refund.
03:07 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Could we confirm that [email-masked]<mailto:[email-masked]> is a valid email address to update you on?
03:07 PM, 21st Dec
Niren
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
We will be closing this chat now. Please bear with us for 1-2 days more. We assure you that we will get back to you with a solution.
03:17 PM, 21st Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F423749599211010&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ce7af387c69644967194208d8a5a5a954%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441478210536024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vSOrHv5HkIR605KEydslI%2FPBiT2WSPq0olECIVToQzs%3D&reserved=0>

1858155:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Fetchr Support \ FW: Returned Order # 9615432635 AWB # 34187618430268 \ Ticket [#2114647] Updated
From: Doaa Mohamed <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Eugene Ocoy <[email-masked]>, Con Loc <[email-masked]>, Radhika Jawle <[email-masked]>
Date: Mon, 21 Dec 2020 08:59:38 +0000

External email sender, please take precaution.

Hi Radhika,

​

Please find below your request.

Best Regards,

 <https://lh4.googleusercontent.com/FXgMHDjNqEVMGZZbf9bUhadkXUGGrUm7NkEpOPqRXp21x_r2mkYzsZDosuuJpxkQwna6d7ATPJFy462WsCHE60ac_5ZfLG_lq_cgZc6eBDvxr9dDe2eEPjMajQO2_J-lN4G9vZK_>

  Doaa Mohamed - Client  Support Coordinator
       KSA  +966112049199
       UAE  +97148012995
      www,fetchr.us<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fetchr.us%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959070844%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xTYM7T2r%2BhannGNLW0CBaqGoi2xZt8Gq8IGeGRIiLU8%3D&reserved=0>

   On Sun, Dec 20 at 4:46 PM , Radhika Jawle <[email-masked]> wrote:
   Hi Mohamed,

   Please share the proof of returned as conloc team has not received it till date.

   Thanks & Regards,
    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6OTExODU4MzA1MiwiZG9tYWluIjoiZmV0Y2hyc3VwcG9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MzAxMjkwfQ.fuh5GZ2T4xiQg5N5whI3r87OD4LjgkIICyq1D1mfa-Y>

      From: Eugene Ocoy <[email-masked]>
      Sent: Sunday, December 20, 2020 3:58 PM
      To: Mohamed Elmoniar <[email-masked]>; Radhika Jawle <[email-masked]>
      Cc: HomeBox Customercare UAE <[email-masked]>; Con Loc <[email-masked]>
      Subject: RE: Fetchr Support \ FW: Returned Order # 9615432635 AWB # 34187618430268 \ Ticket [#2114647] Updated

      Hi Mohamed,

      We haven’t received.

      Thanks & Regards,
      Eugene Ocoy

      E-COM CONLOC
      Landmark Group, Jebel Ali Industrial Area 1,
      Dubai, United Arab Emirates P.O. Box 24570
      Tel:+971 4 809 4861 Mob:+971 506983147
      Email: [email-masked]<mailto:[email-masked]>
      Shop online at: http:\\www.landmarkshops.com\shoemart<http://www.landmarkshops.com%5Cshoemart>

      From: Mohamed Elmoniar <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, December 20, 2020 1:07 PM
      To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
      Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
      Subject: Re: Fetchr Support \ FW: Returned Order # 9615432635 AWB # 34187618430268 \ Ticket [#2114647] Updated

      External email sender, please take precaution.
      Hi Radhika,

      the order was returned already on Dec 5th

      Best Regards,

 <https://lh6.googleusercontent.com/uqquq-Ku67TtYQvDforiM5n4pz6-v55-8V57rxvcBihWgiDDohmd8rgoQ45xIFyygLldZXPJFO_Q8ZQbNBPvXZ12s8RpPDzgd-d_3vOyjxyEaQQ6UNR6CcKeEA6YJVGbYRpu_fMh>
Mohamed Elmoniar
Client Support Coordinator

UAE: +97148012995
KSA: +966112049199

Website: www.fetchr.us<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fetchr.us%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959080796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YTOYcBFC%2BKxhSEjwhUYiraXEWPeaTXvzMsPv1oFhb%2F4%3D&reserved=0>

         On Sun, Dec 20 at 12:51 PM , Radhika Jawle <[email-masked]<mailto:[email-masked]>> wrote:
         Dear Team,

         Kindly update the return shipment details as Warehouse has not yet received till date.

         Thanks & Regards,
          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6OTExODU4MDIwNiwiZG9tYWluIjoiZmV0Y2hyc3VwcG9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MzAxMjkwfQ.xfcE8-AbcswagO0eMgprmjdVi0Nc9wOCu0x3IXSqPqw>

         From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
         Sent: Sunday, December 20, 2020 12:44 PM
         To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
         Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
         Subject: RE: Returned Order # 9615432635 AWB # 34187618430268

         Hi Radhika,

         The below AWB not yet received from the courier.

         Thanks & Regards,
         Eugene Ocoy

         E-COM CONLOC
         Landmark Group, Jebel Ali Industrial Area 1,
         Dubai, United Arab Emirates P.O. Box 24570
         Tel:+971 4 809 4861 Mob:+971 506983147
         Email: [email-masked]<mailto:[email-masked]>
         Shop online at: http:\\www.landmarkshops.com\shoemart<http://www.landmarkshops.com%5Cshoemart>

         From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
         Sent: Sunday, December 20, 2020 12:25 PM
         To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
         Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
         Subject: RE: Returned Order # 9615432635 AWB # 34187618430268

         Hi @Eugene Ocoy<mailto:[email-masked]>,

         Please confirm if you have received returned shipment.

         Thanks & Regards,
          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6OTExODU4MDIwMywiZG9tYWluIjoiZmV0Y2hyc3VwcG9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MzAxMjkwfQ.yf1uM-8UMI-ZuhA1hfeRbFvrWa73z5gnG_vvi9OBKiU>

         From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
         Sent: Saturday, December 19, 2020 11:14 PM
         To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
         Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
         Subject: Re: Returned Order # 9615432635 AWB # 34187618430268

         Please check with warehouse if shipment was returned. If yes, please initiate the refund.

         Thanks and Regards,
         Sanjana Suresh

           _____

         From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
         Sent: Saturday, December 19, 2020 3:05:28 PM
         To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
         Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
         Subject: FW: Returned Order # 9615432635 AWB # 34187618430268

         Dear @Sanjana Suresh<mailto:[email-masked]>,

         Please be informed that order has been returned back to by fetcher as per there email but in system is marked as Delivered.

         Below is the email from fetcher for your reference. Please advise as customer is following up for refund,

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6OTExODU4MDIwNCwiZG9tYWluIjoiZmV0Y2hyc3VwcG9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MzAxMjkwfQ.4TFXhDyqDM4Dcmz2uX9cUhJSkBc0txrhB5eHN4XW5j4>
         Thanks & Regards,
          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6OTExODU4MDIwNSwiZG9tYWluIjoiZmV0Y2hyc3VwcG9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MzAxMjkwfQ.RE6v0pvP_B-Lbn0gZ8g5V6eMUpvE5HSdw6WeGrjCVts>

         From: FarEye Support <[email-masked]<mailto:[email-masked]>>
         Sent: Wednesday, December 16, 2020 5:54 PM
         To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
         Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
         Subject: Re: Returned Order # 9615432635 AWB # 34187618430268

         External email sender, please take precaution.
         Dear Vishwajeet,

         ​Please provide your approval, so that we can proceed further.

         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4fd0c1655d4444bb637e4da8d8b3f0959b9fdad94fe1705fcd8c3e08e07c770c<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4fd0c1655d4444bb637e4da8d8b3f0959b9fdad94fe1705fcd8c3e08e07c770c&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959080796%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lA5TIZxXK%2F1aUH4l8aDr6%2Flls5edBEFYb4%2BdrPdHwsA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959090753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8oq6nqVs8qvUIx4MS2ZRXkGw%2Bq%2FOfbhefUbXmvh4OZg%3D&reserved=0> to check the details.
         Thanks,
         Shambhavi Singh,
         Technical Engineer

         FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959090753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=62hQQfwXgppWL3qw6ykMzg2SlgYCMGBHUKHDdInKJUA%3D&reserved=0>
         Call: +91 70-6595-6595
 <https://ci3.googleusercontent.com/proxy/O1sxbJXK84zDuZxblwfrnrBH1gH5DFhF9FZcKNQoIgVfdzfJF10JeovJXt8eobnbV6m_uWW6cmpe6dv5l4rQJdURNoVg3FpvsTsIHfDYNZw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/logo.jpg>
 <https://ci3.googleusercontent.com/proxy/3u3m4nxRivBcIktCNGgVCAZzk1HhxFS_yDPsML4pnvboCkkvxWYDNpXBfd5esXswSjMMdevhEMHYaaRhLhYDJfbVvNEID7OgZYEupoN83SfxRf4=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/gartner.png>
7+ Mentions
 <https://ci6.googleusercontent.com/proxy/KJHjcG2Ks7ttbyMyT0YN1TB97b-lJ_oyZJZdoYEQQsos7mz_klwRkDdR7nxJGGLJL1QKaQEjc5-T8SoNnfZuTt9hNlZzx63cF6-ryJZmPw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/IDC.png>
Digital Disruptor
 <https://ci4.googleusercontent.com/proxy/sQ8oTa9aff-dslO_zZjHc6ishqF0eQ5mmXw8-NO9DqAsGsPato-Bq4y5l50ytFWslqER8_BJ-zy3O6aJurZEnTLvuJf8DweCyeEPIeLNFp13eBn5=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/deloitte.png>
Recognized
Chicago   |   London   |   Dubai   |   Singapore   |   India

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959090753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=miX0r3WVPiDwuEEY7MpUBWm0ubWrjsafBiK9kzxkJwI%3D&reserved=0>
        <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959100718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y1CbX%2FH6bp%2Ft9y%2F%2FWNN653MFUh3WPJMmu3T%2Fstd2x64%3D&reserved=0>
        <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959100718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CBwxAPt2I65uh2QzIqhWAutaorlMmYu2cm96XpzWxig%3D&reserved=0>
        <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959110665%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hVAiHYhzxLchHoVrHBAAxJjBvb5PNT8PydP0bB9eQk8%3D&reserved=0>

         Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

            On Wed, 16 Dec at 7:15 PM , Khaled Hegazy <[email-masked]<mailto:[email-masked]>> wrote:
            Dear Team,

            Please check the below screen as the order showing delivered, As per the trail mail from Fetchr order has been returned on 5th December.

            Kindly check and mark it as RTO.

             <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODM1MzEyMjQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ._RTEF74TkRtUeGqFhuNVZXwdMoFUsxUUa6Y8WF29uDM>
            Regards,
             <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODM1MzEyMjMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.UycRchngcGhTS1pCJcqhXhxlSx0TX82ymDoc6b8wmok>

            From: Mohamed Elmoniar <[email-masked]<mailto:[email-masked]>>
            Sent: Wednesday, December 16, 2020 3:59 PM
            To: [email-masked]<mailto:[email-masked]>
            Cc: [email-masked]<mailto:[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
            Subject: Re: Fetchr Support \ Fwd: [#1880634] - So? \ Ticket [#2111087] Updated

            External email sender, please take precaution.
            Hi Team,

            the mentioned order was returned to your side. on Dec 5th

            Best Regards,

 <https://lh6.googleusercontent.com/uqquq-Ku67TtYQvDforiM5n4pz6-v55-8V57rxvcBihWgiDDohmd8rgoQ45xIFyygLldZXPJFO_Q8ZQbNBPvXZ12s8RpPDzgd-d_3vOyjxyEaQQ6UNR6CcKeEA6YJVGbYRpu_fMh>
Mohamed Elmoniar
Client Support Coordinator

UAE: +97148012995
KSA: +966112049199

Website: www.fetchr.us<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fetchr.us%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959110665%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vkBWF16Xntg1Y0%2Fe3Z7iZofccpG53fiwaAQTZxqWzl4%3D&reserved=0>

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959120623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Go7Trtwtgty0fxx0xVgFQ4pTwZFCBsz0dxt2CYSIzPQ%3D&reserved=0>

         This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959120623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Go7Trtwtgty0fxx0xVgFQ4pTwZFCBsz0dxt2CYSIzPQ%3D&reserved=0>

      2114647:301290
      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6aed9b795c0e4623a22908d8a58ec096%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441379959120623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Go7Trtwtgty0fxx0xVgFQ4pTwZFCBsz0dxt2CYSIzPQ%3D&reserved=0>

      2114647:301290