Subject: RE: Returned Order # 9615432635 AWB # 34187618430268
From: Eugene Ocoy <[email-masked]>
To: Radhika Jawle <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Sanjana Suresh <[email-masked]>, Nisha Siddiqui <[email-masked]>
Date: Sun, 20 Dec 2020 08:43:49 +0000

Hi Radhika,

The below AWB not yet received from the courier.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Radhika Jawle <[email-masked]>
Sent: Sunday, December 20, 2020 12:25 PM
To: Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; [email-masked]; Sanjana Suresh <[email-masked]>; Nisha Siddiqui <[email-masked]>
Subject: RE: Returned Order # 9615432635 AWB # 34187618430268

Hi @Eugene Ocoy<mailto:[email-masked]>,

Please confirm if you have received returned shipment.

Thanks & Regards,
[DFBA450F]

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 11:14 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Returned Order # 9615432635 AWB # 34187618430268

Please check with warehouse if shipment was returned. If yes, please initiate the refund.

Thanks and Regards,
Sanjana Suresh
________________________________
From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 3:05:28 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: FW: Returned Order # 9615432635 AWB # 34187618430268

Dear @Sanjana Suresh<mailto:[email-masked]>,

Please be informed that order has been returned back to by fetcher as per there email but in system is marked as Delivered.

Below is the email from fetcher for your reference. Please advise as customer is following up for refund,

Thanks & Regards,

[DFBA450F]

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 5:54 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Returned Order # 9615432635 AWB # 34187618430268

External email sender, please take precaution.

Dear Vishwajeet,

​Please provide your approval, so that we can proceed further.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4fd0c1655d4444bb637e4da8d8b3f0959b9fdad94fe1705fcd8c3e08e07c770c<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F4fd0c1655d4444bb637e4da8d8b3f0959b9fdad94fe1705fcd8c3e08e07c770c&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241723780%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NEP7hLR44GBBuktPQCAVV7IsCnvYZ%2BKXoC9j0KiF810%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241733774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dgHU2O37jgJZgsvgG1HmnghKjNUXxI07Ou1ow3YF1p8%3D&reserved=0> to check the details.

Thanks,

Shambhavi Singh,

Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241733774%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w4Ipvn1ikuXmHOsPpWY3micKA5nQavrux4mZFwiwlgU%3D&reserved=0>

Call: +91 70-6595-6595

[FarEye]

[gartner]

7+ Mentions

[gartner]

Digital Disruptor

[gartner]

Recognized

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[Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241753763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZP8%2F%2FvVEjHpOaFf61cehnZLVDWrawGxt%2BQ0cVOpI3JA%3D&reserved=0>

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[Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241763762%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=35RvRAMWvGNVZoKERPPVXCzS92VXQc7GfbjTspU0gHk%3D&reserved=0>

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

On Wed, 16 Dec at 7:15 PM , Khaled Hegazy <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Please check the below screen as the order showing delivered, As per the trail mail from Fetchr order has been returned on 5th December.

Kindly check and mark it as RTO.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODM1MzEyMjQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ._RTEF74TkRtUeGqFhuNVZXwdMoFUsxUUa6Y8WF29uDM]

Regards,

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODM1MzEyMjMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.UycRchngcGhTS1pCJcqhXhxlSx0TX82ymDoc6b8wmok]

From: Mohamed Elmoniar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 3:59 PM
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Re: Fetchr Support \ Fwd: [#1880634] - So? \ Ticket [#2111087] Updated

External email sender, please take precaution.

Hi Team,

the mentioned order was returned to your side. on Dec 5th

Best Regards,

[https://lh6.googleusercontent.com/uqquq-Ku67TtYQvDforiM5n4pz6-v55-8V57rxvcBihWgiDDohmd8rgoQ45xIFyygLldZXPJFO_Q8ZQbNBPvXZ12s8RpPDzgd-d_3vOyjxyEaQQ6UNR6CcKeEA6YJVGbYRpu_fMh]

Mohamed Elmoniar

Client Support Coordinator

UAE: +97148012995

KSA: +966112049199

Website: www.fetchr.us<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fetchr.us%2F&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241773758%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RGLX2W95qVDJL%2BaGvX6ss7GEzcsVcwznf8X8x7Gw2uA%3D&reserved=0>

On Wed, Dec 16 at 3:53 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

​

Cust has not yet received this order. ORder is showing as delivered on HYBRIS.

Kindly action as they have been following up on social media.

Order : 9615432635

AWB : 34187618430268

​

Please take a look at ticket #1880634<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1880634&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241783747%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h56QbVx1%2F7PE5bNQmDArRJ8g0dU1Vu6eXZgQYEtOLpQ%3D&reserved=0> raised by Maria Lariza ().

Thanks and regards

The Support Team

On Wed, 16 Dec at 3:14 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Could we please ask you for your patience for just a while more. We're actively following up with the courier team to ensure your order is delivered as soon as possible.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7Cdc7f90e7a25b418141b708d8a4c0cbb2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637440495241783747%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RNmsCJNycvodzmfp6XXOrH1wNG%2F8NAfQGwv%2BjhgY%2FPU%3D&reserved=0>

184230:211857

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com