Subject: Fwd: Wrong item Received order #9622065312
From: Niren Dsouza <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Date: Sat, 19 Dec 2020 03:31:32 -0700 (MST)

From: "Amir Abdullah" <[email-masked]> 
To: "faizal maradeya" <[email-masked]>, "radhika jawle" <[email-masked]>, "Salman Mamajiwala" <[email-masked]> 
Cc: "Niren Dsouza" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Raveen Sethupathy" <[email-masked]> 
Sent: Thursday, December 17, 2020 7:17:39 PM 
Subject: Re: Wrong item Received order #9622065312 

Dear Homebox Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 915-FE1C-KM76-1M1B-6 |Start Date: 17.12.2020 00:00:00|End Date: 30.01.2021 23:59:59 

Type: Serial Voucher|Concept: HOMEBOX|Territory: UAE|Checkout Site: N/A 

Value: 10 AED|Minimum Threshold Value: 11 AED|Maximum Discount: N/A|Combinable with other vouchers: FALSE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Amir Abdullah 

Digital Marketing Coordinator 

Web Team | Landmark Group 

m: +971553664660 

t: +97145172179 

From: Faizal Maradeya <[email-masked]> 
Sent: Thursday, December 17, 2020 5:27 PM 
To: Radhika Jawle <[email-masked]>; Salman Mamajiwala <[email-masked]>; Amir Abdullah <[email-masked]> 
Cc: Niren Dsouza <[email-masked]>; HomeBox Customercare UAE <[email-masked]> 
Subject: RE: Wrong item Received order #9622065312 

+ [ mailto:[email-masked] | 
@Amir Abdullah ] 

From: Radhika Jawle <[email-masked]> 
Sent: Wednesday, December 16, 2020 3:51 PM 
To: Salman Mamajiwala <[email-masked]> 
Cc: Niren Dsouza <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Faizal Maradeya <[email-masked]> 
Subject: RE: Wrong item Received order #9622065312 

Hi [ mailto:[email-masked] | 
@Salman Mamajiwala ] [ mailto:[email-masked] | 
@Mohammed Ahmed ] 

Please issue the Free shipping voucher of AED 10 and validity till 30 th January 2020. 

Thanks & Regards, 

From: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 3:48 PM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong item Received order #9622065312 

Ok please process 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 3:35 PM 
To: Faizal Maradeya < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong item Received order #9622065312 

Dear Faizal, 

Customer received the wrong item, so the return request raised, now customer wants to place new order but he do now want to pay the delivery charges again. 

Please issue the Free shipping voucher of AED 10 and validity till 30 th January,2021. 

Thanks & Regards, 

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