Subject: Productivity Report
From: Gaurav Yadav <[email-masked]>
To: Pritish Nandi <[email-masked]>, Abhishek Tripathi <[email-masked]>, Adelina <[email-masked]>, Arjun Hurry <[email-masked]>, Aparna Jain <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, GRACE <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, Olyvia Malakar <[email-masked]>, Pravesh Singh <[email-masked]>, Sebastian <[email-masked]>, Shivangi Bhattacharya <shivangi
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 29 Aug 2022 01:57:34 -0700 (MST)

Hello Team, 

Given below is friday's productivity report. 

26-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	37 	22 	59 	29 	5 	1 	1 	1 	5 	1:00:13 	36 	00:00:46 	00:00:00 	07:47:04 	00:00:00 	00:13:37 	08:01:27 	8 	4.00 	2 	
Adelina Paula Bartes 	0 	30 	14 	44 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
AJ Hurry 	0 	12 	43 	55 	41 	10 	3 	7 	1 	2 	0:22:52 	53 	00:02:08 	05:58:43 	02:05:59 	00:00:00 	00:34:55 	08:41:45 	8 	5.00 	1 	
Aparna Jain 	23 	52 	273 	348 	67 	70 	0 	1 	0 	0 	0:00:00 	68 	00:00:42 	00:00:00 	03:53:31 	00:00:00 	00:01:25 	03:55:38 	8 	4.25 	4 	
Denisa Magda 	0 	24 	16 	40 	24 	10 	4 	8 	0 	0 	0:00:00 	36 	00:20:43 	03:48:07 	00:28:32 	00:00:00 	00:38:20 	05:15:42 	5 	4.00 	1 	
Grace Boussi 	0 	21 	17 	38 	24 	7 	5 	0 	1 	0 	0:00:00 	29 	00:06:27 	03:02:47 	00:41:01 	00:00:00 	00:46:20 	04:36:35 	4 	0.00 	0 	
Ismael Zakaria 	0 	12 	21 	33 	18 	11 	7 	5 	0 	0 	0:00:00 	30 	00:58:18 	04:45:36 	01:48:06 	00:00:00 	01:19:09 	08:51:09 	8 	0.00 	0 	
Jeet Behera 	0 	29 	28 	57 	41 	13 	5 	13 	0 	5 	0:27:05 	64 	01:08:46 	05:33:58 	01:04:06 	00:00:00 	01:13:35 	09:00:25 	8 	1.00 	1 	
Josie Lau 	0 	1 	35 	36 	34 	29 	10 	5 	10 	1 	0:02:01 	50 	00:09:19 	06:34:51 	01:24:54 	00:00:03 	00:58:51 	09:07:58 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	8 	24 	32 	8 	2 	2 	3 	1 	0 	0:00:00 	13 	00:06:33 	04:39:28 	00:22:18 	03:24:17 	00:18:32 	08:51:08 	5 	0.00 	0 	
Olyvia Malakar 	0 	35 	239 	274 	72 	67 	0 	0 	0 	0 	0:00:00 	72 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.33 	6 	
Pravesh Singh 	0 	6 	25 	31 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Pritish Nandi 	0 	1 	1 	2 	1 	0 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	37 	45 	29 	6 	5 	2 	0 	1 	0:00:00 	37 	00:31:03 	06:32:11 	01:01:04 	00:00:00 	00:54:57 	08:59:15 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	1 	47 	48 	37 	13 	2 	7 	1 	3 	0:46:41 	49 	00:29:38 	07:21:33 	00:30:32 	00:00:00 	00:44:32 	09:06:15 	8 	0.00 	0 	
Sven Thiele 	0 	16 	32 	48 	21 	13 	8 	3 	2 	0 	0:00:00 	32 	00:31:34 	05:35:23 	01:44:51 	00:00:00 	01:06:21 	08:58:09 	8 	0.00 	0 	
Tiantian Xiang 	0 	15 	31 	46 	32 	14 	5 	6 	4 	1 	0:02:10 	44 	00:13:54 	06:28:56 	01:07:24 	00:01:58 	01:12:13 	09:04:25 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 26, 2022 2:21:34 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

25-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	15 	25 	40 	33 	8 	0 	2 	4 	2 	0:14:57 	37 	00:03:06 	00:00:00 	08:42:35 	00:00:00 	00:04:03 	08:49:44 	8 	3.25 	4 	
Adelina Paula Bartes 	0 	15 	26 	41 	33 	12 	7 	12 	5 	1 	0:05:52 	53 	00:26:41 	05:57:04 	01:31:37 	00:06:01 	01:02:22 	09:03:45 	8 	4.33 	3 	
AJ Hurry 	0 	4 	46 	50 	51 	10 	3 	4 	0 	1 	0:00:00 	59 	00:04:20 	06:15:05 	01:23:34 	00:05:16 	00:23:13 	08:11:28 	8 	1.00 	1 	
Aparna Jain 	38 	74 	226 	338 	63 	49 	0 	2 	4 	0 	0:00:00 	65 	00:00:59 	00:00:00 	03:04:02 	00:00:00 	00:04:16 	03:09:17 	8 	4.75 	8 	
Denisa Magda 	0 	25 	16 	41 	15 	5 	3 	5 	1 	0 	0:00:00 	23 	00:04:24 	04:23:35 	00:15:46 	00:00:00 	00:15:41 	04:59:26 	5 	0.00 	0 	
Grace Boussi 	0 	19 	21 	40 	22 	6 	4 	3 	3 	0 	0:00:00 	29 	00:08:50 	03:15:35 	00:51:02 	00:00:00 	00:27:54 	04:43:21 	4 	0.00 	0 	
Ismael Zakaria 	0 	11 	19 	30 	9 	6 	4 	2 	0 	0 	0:00:00 	15 	00:21:50 	06:37:50 	01:12:02 	00:00:00 	00:35:15 	08:46:57 	8 	0.00 	0 	
Jeet Behera 	0 	10 	34 	44 	43 	10 	5 	10 	0 	3 	0:45:02 	61 	00:13:57 	06:36:13 	01:18:34 	00:32:12 	00:20:37 	09:01:33 	8 	0.00 	0 	
Josie Lau 	0 	0 	34 	34 	39 	3 	5 	5 	8 	0 	0:00:00 	49 	00:06:31 	07:07:52 	01:11:06 	00:00:00 	00:37:53 	09:03:22 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	24 	28 	21 	8 	7 	5 	2 	0 	0:00:00 	33 	00:16:14 	07:15:23 	00:42:16 	00:00:49 	00:54:34 	09:09:16 	8 	0.00 	0 	
Olyvia Malakar 	0 	124 	158 	282 	65 	56 	0 	2 	1 	0 	0:00:00 	67 	00:04:15 	00:00:00 	03:21:16 	00:00:00 	00:02:33 	03:28:04 	8 	4.85 	7 	
Pravesh Singh 	0 	2 	28 	30 	45 	15 	5 	4 	0 	3 	0:03:48 	57 	00:05:54 	05:09:45 	02:43:52 	00:39:54 	00:42:59 	09:22:24 	8 	3.00 	3 	
Pritish Nandi 	0 	0 	2 	2 	2 	7 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:23:11 	00:00:00 	00:00:00 	00:23:11 	8 	0.00 	0 	
Sebastian Coldea 	0 	7 	39 	46 	32 	14 	7 	0 	0 	0 	0:00:00 	39 	00:24:48 	06:48:05 	01:07:22 	00:00:00 	00:35:50 	08:56:05 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	4 	35 	39 	36 	7 	4 	9 	1 	2 	0:20:06 	51 	00:26:52 	06:51:06 	00:41:40 	00:10:20 	00:46:09 	08:56:07 	8 	0.00 	0 	
Sven Thiele 	0 	18 	25 	43 	28 	12 	7 	7 	1 	0 	0:00:00 	42 	00:24:46 	06:18:35 	01:15:48 	00:00:00 	01:06:38 	09:05:47 	8 	5.00 	4 	
Tiantian Xiang 	0 	4 	35 	39 	38 	7 	7 	5 	6 	2 	0:26:57 	52 	00:11:17 	06:15:09 	01:06:05 	00:31:44 	01:00:06 	09:04:21 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 25, 2022 2:28:50 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

24-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	14 	32 	46 	33 	7 	0 	1 	0 	5 	1:09:53 	39 	00:00:13 	00:00:00 	04:38:54 	00:00:00 	00:01:15 	04:40:22 	8 	5.00 	1 	
Adelina Paula Bartes 	0 	16 	27 	43 	20 	7 	7 	12 	5 	1 	0:20:58 	40 	00:27:50 	05:35:19 	01:42:18 	00:01:38 	01:12:32 	08:59:37 	8 	0.00 	0 	
AJ Hurry 	0 	15 	43 	58 	29 	6 	6 	1 	2 	2 	0:17:44 	38 	00:14:43 	05:44:20 	02:11:28 	00:00:00 	00:15:42 	08:26:13 	8 	0.00 	0 	
Aparna Jain 	46 	73 	231 	350 	88 	48 	0 	4 	1 	0 	0:00:00 	92 	00:11:47 	00:00:00 	01:03:33 	01:26:23 	00:11:01 	02:52:44 	8 	3.00 	2 	
Denisa Magda 	0 	23 	21 	44 	13 	5 	5 	4 	1 	0 	0:00:00 	22 	00:07:27 	04:05:11 	00:15:47 	00:00:01 	00:31:30 	04:59:56 	5 	0.00 	0 	
Grace Boussi 	0 	17 	22 	39 	17 	5 	2 	8 	2 	0 	0:00:00 	27 	00:20:15 	03:02:43 	00:34:40 	00:00:00 	00:28:17 	04:25:55 	4 	0.00 	0 	
Ismael Zakaria 	0 	12 	21 	33 	20 	10 	4 	5 	0 	0 	0:00:00 	29 	00:25:14 	07:09:14 	00:43:30 	00:00:00 	00:39:04 	08:57:02 	8 	4.50 	2 	
Jeet Behera 	0 	21 	34 	55 	45 	8 	5 	11 	0 	4 	0:33:17 	65 	00:22:02 	06:10:14 	01:24:24 	00:00:00 	00:57:43 	08:54:23 	8 	1.00 	1 	
Josie Lau 	0 	0 	41 	41 	42 	9 	11 	9 	3 	0 	0:00:00 	62 	00:14:20 	06:25:04 	01:18:31 	00:00:00 	01:08:26 	09:06:21 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	2 	23 	25 	19 	9 	4 	5 	1 	0 	0:00:00 	28 	00:11:19 	07:44:39 	00:00:38 	00:14:07 	00:51:33 	09:02:16 	8 	5.00 	1 	
Olyvia Malakar 	0 	23 	241 	264 	77 	44 	0 	0 	0 	0 	0:00:00 	77 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.85 	7 	
Pravesh Singh 	0 	4 	32 	36 	29 	15 	3 	5 	0 	3 	0:47:06 	40 	00:09:19 	06:38:36 	01:21:10 	00:00:00 	00:20:32 	08:29:37 	8 	0.00 	0 	
Pritish Nandi 	0 	4 	1 	5 	1 	4 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:17:13 	00:00:00 	00:00:00 	00:17:13 	8 	0.00 	0 	
Sebastian Coldea 	0 	7 	36 	43 	25 	17 	12 	4 	2 	0 	0:00:00 	41 	00:32:28 	06:31:42 	01:01:17 	00:00:00 	00:55:17 	09:00:44 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	4 	46 	50 	39 	11 	6 	6 	1 	1 	0:21:47 	52 	00:17:19 	06:17:13 	01:06:46 	00:03:52 	00:47:10 	08:32:20 	8 	5.00 	1 	
Sven Thiele 	0 	17 	24 	41 	29 	10 	7 	10 	2 	0 	0:00:00 	46 	00:31:15 	04:28:59 	02:23:51 	00:00:00 	01:25:54 	08:49:59 	8 	5.00 	1 	
Tiantian Xiang 	1 	8 	28 	37 	46 	6 	11 	4 	6 	0 	0:00:00 	61 	00:37:35 	05:47:11 	01:05:57 	00:00:05 	01:31:43 	09:02:31 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 2:09:55 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Ignore the previous mail, g iven below is yesterday's productivity report. 

23-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	19 	28 	47 	31 	11 	0 	6 	4 	9 	1:27:35 	46 	00:05:53 	00:00:00 	09:00:37 	00:00:00 	00:10:48 	09:17:18 	8 	5.00 	2 	
Adelina Paula Bartes 	0 	10 	35 	45 	27 	10 	6 	10 	1 	2 	0:13:43 	45 	00:23:56 	05:26:51 	02:02:49 	00:02:02 	00:59:01 	08:54:39 	8 	0.00 	0 	
AJ Hurry 	0 	16 	43 	59 	43 	11 	6 	0 	0 	4 	0:32:45 	53 	00:12:54 	05:32:30 	02:03:18 	00:04:34 	01:01:45 	08:55:01 	8 	0.00 	0 	
Aparna Jain 	52 	58 	279 	389 	80 	82 	0 	1 	5 	0 	0:00:00 	81 	00:03:20 	00:00:00 	04:33:32 	01:30:37 	00:03:47 	06:11:16 	8 	4.75 	8 	
Denisa Magda 	0 	20 	19 	39 	15 	3 	5 	3 	2 	0 	0:00:00 	23 	00:10:02 	04:06:36 	00:11:01 	00:00:00 	00:33:37 	05:01:16 	5 	3.00 	2 	
Grace Boussi 	0 	8 	24 	32 	22 	8 	3 	4 	3 	0 	0:00:00 	29 	00:11:23 	03:18:44 	00:33:56 	00:00:00 	00:24:20 	04:28:23 	4 	0.00 	0 	
Ismael Zakaria 	0 	17 	24 	41 	22 	7 	7 	4 	4 	0 	0:00:00 	33 	00:33:05 	06:15:34 	01:11:28 	00:00:00 	00:58:12 	08:58:19 	8 	0.00 	0 	
Jeet Behera 	0 	23 	35 	58 	45 	8 	6 	0 	0 	4 	1:11:27 	55 	01:00:46 	05:08:15 	01:37:39 	00:00:00 	01:18:11 	09:04:51 	8 	0.00 	0 	
Josie Lau 	0 	0 	43 	43 	32 	10 	10 	3 	8 	0 	0:00:00 	45 	00:11:31 	07:03:30 	00:51:14 	00:00:03 	01:00:23 	09:06:41 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	26 	30 	20 	9 	10 	6 	0 	0 	0:00:00 	36 	00:13:51 	08:13:55 	00:00:46 	00:46:13 	01:10:20 	10:25:05 	8 	0.00 	0 	
Olyvia Malakar 	0 	27 	190 	217 	84 	71 	0 	0 	0 	0 	0:00:00 	84 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	9 	
Pravesh Singh 	0 	3 	33 	36 	32 	12 	9 	9 	0 	2 	0:34:24 	52 	00:40:23 	04:41:43 	01:49:25 	00:00:00 	01:17:14 	08:28:45 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	2 	3 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	40 	48 	35 	11 	5 	1 	0 	0 	0:00:00 	41 	00:22:06 	06:45:17 	01:03:44 	00:00:00 	00:48:37 	08:59:44 	8 	2.00 	2 	
Shivangi Bhattacharya 	0 	5 	49 	54 	64 	14 	9 	11 	3 	2 	0:43:46 	86 	00:29:31 	06:43:07 	00:40:28 	00:00:40 	01:12:57 	09:06:43 	8 	4.00 	3 	
Sven Thiele 	0 	26 	20 	46 	23 	9 	5 	10 	1 	0 	0:00:00 	38 	00:32:20 	05:09:03 	02:08:18 	00:00:00 	01:23:20 	09:13:01 	8 	1.00 	2 	
Tiantian Xiang 	0 	13 	31 	44 	40 	5 	9 	4 	4 	2 	0:33:42 	55 	00:09:59 	05:41:40 	01:16:03 	00:39:53 	01:12:24 	08:59:59 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 1:51:32 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

23-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	19 	28 	47 	31 	11 	0 	0 	0 	9 	1:27:35 	40 	00:05:53 	00:00:00 	09:00:37 	00:00:00 	00:10:48 	09:17:18 	8 	5.00 	2 	
Adelina Paula Bartes 	0 	10 	35 	45 	27 	10 	2 	4 	3 	2 	0:13:43 	35 	00:23:56 	05:26:51 	02:02:49 	00:02:02 	00:59:01 	08:54:39 	8 	0.00 	0 	
AJ Hurry 	0 	16 	43 	59 	43 	11 	1 	0 	0 	4 	0:32:45 	48 	00:12:54 	05:32:30 	02:03:18 	00:04:34 	01:01:45 	08:55:01 	8 	0.00 	0 	
Aparna Jain 	52 	58 	279 	389 	80 	82 	0 	0 	0 	0 	0:00:00 	80 	00:03:20 	00:00:00 	04:33:32 	01:30:37 	00:03:47 	06:11:16 	8 	4.75 	8 	
Denisa Magda 	0 	20 	19 	39 	15 	3 	1 	0 	0 	0 	0:00:00 	16 	00:10:02 	04:06:36 	00:11:01 	00:00:00 	00:33:37 	05:01:16 	5 	3.00 	2 	
Grace Boussi 	0 	8 	24 	32 	22 	8 	0 	0 	0 	0 	0:00:00 	22 	00:11:23 	03:18:44 	00:33:56 	00:00:00 	00:24:20 	04:28:23 	4 	0.00 	0 	
Ismael Zakaria 	0 	17 	24 	41 	22 	7 	1 	1 	0 	0 	0:00:00 	24 	00:33:05 	06:15:34 	01:11:28 	00:00:00 	00:58:12 	08:58:19 	8 	0.00 	0 	
Jeet Behera 	0 	23 	35 	58 	45 	8 	1 	0 	0 	4 	1:11:27 	50 	01:00:46 	05:08:15 	01:37:39 	00:00:00 	01:18:11 	09:04:51 	8 	0.00 	0 	
Josie Lau 	0 	0 	43 	43 	32 	10 	9 	7 	3 	0 	0:00:00 	48 	00:11:31 	07:03:30 	00:51:14 	00:00:03 	01:00:23 	09:06:41 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	26 	30 	20 	9 	3 	4 	1 	0 	0:00:00 	27 	00:13:51 	08:13:55 	00:00:46 	00:46:13 	01:10:20 	10:25:05 	8 	0.00 	0 	
Olyvia Malakar 	0 	27 	190 	217 	84 	71 	0 	0 	0 	0 	0:00:00 	84 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	9 	
Pravesh Singh 	0 	3 	33 	36 	32 	12 	1 	0 	0 	2 	0:34:24 	35 	00:40:23 	04:41:43 	01:49:25 	00:00:00 	01:17:14 	08:28:45 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	2 	3 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	40 	48 	35 	11 	3 	1 	0 	0 	0:00:00 	39 	00:22:06 	06:45:17 	01:03:44 	00:00:00 	00:48:37 	08:59:44 	8 	2.00 	2 	
Shivangi Bhattacharya 	0 	5 	49 	54 	64 	14 	6 	5 	1 	2 	0:43:46 	77 	00:29:31 	06:43:07 	00:40:28 	00:00:40 	01:12:57 	09:06:43 	8 	4.00 	3 	
Sven Thiele 	0 	26 	20 	46 	23 	9 	0 	4 	0 	0 	0:00:00 	27 	00:32:20 	05:09:03 	02:08:18 	00:00:00 	01:23:20 	09:13:01 	8 	1.00 	2 	
Tiantian Xiang 	0 	13 	31 	44 	40 	5 	9 	4 	6 	2 	0:33:42 	55 	00:09:59 	05:41:40 	01:16:03 	00:39:53 	01:12:24 	08:59:59 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 23, 2022 2:35:14 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

22-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	13 	29 	42 	31 	3 	0 	4 	1 	8 	1:27:47 	43 	00:02:05 	00:00:00 	07:23:51 	00:00:00 	00:05:15 	07:31:11 	8 	0.00 	0 	
Adelina Paula Bartes 	0 	12 	31 	43 	29 	14 	16 	8 	5 	0 	0:00:00 	53 	00:34:02 	05:08:41 	01:33:37 	00:31:37 	01:20:02 	09:07:59 	8 	5.00 	1 	
AJ Hurry 	0 	12 	43 	55 	31 	9 	2 	3 	0 	3 	0:28:08 	39 	00:03:18 	05:30:42 	02:16:55 	00:04:35 	00:51:30 	08:47:00 	8 	0.00 	0 	
Aparna Jain 	36 	60 	282 	378 	81 	41 	0 	3 	2 	0 	0:00:00 	84 	00:02:24 	00:00:00 	06:10:16 	00:00:00 	00:08:25 	06:21:05 	8 	4.60 	5 	
Denisa Magda 	0 	17 	11 	28 	18 	7 	5 	0 	3 	0 	0:00:00 	23 	00:09:35 	03:54:03 	00:16:25 	00:00:00 	00:34:29 	04:54:32 	5 	4.00 	1 	
Grace Boussi 	0 	11 	18 	29 	24 	11 	5 	6 	2 	0 	0:00:00 	35 	00:17:11 	02:48:04 	00:22:40 	00:00:00 	00:55:34 	04:23:29 	4 	5.00 	1 	
Ismael Zakaria 	0 	19 	19 	38 	21 	13 	14 	9 	2 	0 	0:00:00 	44 	00:41:41 	05:21:15 	01:54:53 	00:09:39 	01:15:06 	09:22:34 	8 	1.00 	1 	
Jeet Behera 	0 	40 	19 	59 	22 	13 	16 	5 	3 	5 	0:40:50 	48 	00:33:30 	06:13:16 	01:01:30 	00:00:00 	01:11:27 	08:59:43 	8 	0.00 	0 	
Josie Lau 	0 	0 	34 	34 	44 	14 	10 	6 	4 	0 	0:00:00 	60 	00:10:05 	06:48:44 	01:18:11 	00:00:03 	00:53:59 	09:11:02 	8 	5.00 	2 	
Mary Grace Matsumoto 	0 	5 	25 	30 	22 	5 	3 	2 	1 	0 	0:00:00 	27 	00:08:32 	09:20:51 	00:00:25 	00:46:22 	00:25:20 	10:41:30 	8 	0.00 	0 	
Olyvia Malakar 	0 	38 	194 	232 	112 	38 	0 	2 	1 	0 	0:00:00 	114 	00:02:23 	00:00:00 	04:37:39 	00:00:00 	00:01:46 	04:41:48 	8 	4.61 	1 	
Pravesh Singh 	0 	5 	30 	35 	37 	18 	3 	4 	0 	3 	0:40:35 	47 	00:18:42 	04:49:30 	02:30:30 	00:20:15 	01:31:32 	09:30:29 	8 	0.00 	0 	
Pritish Nandi 	0 	3 	1 	4 	5 	4 	0 	0 	0 	0 	0:00:00 	5 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	1 	
Sebastian Coldea 	0 	11 	38 	49 	28 	16 	13 	0 	0 	0 	0:00:00 	41 	00:12:00 	06:57:28 	00:58:14 	00:00:00 	00:42:39 	08:50:21 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	9 	46 	55 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Sven Thiele 	0 	17 	27 	44 	28 	15 	14 	12 	2 	0 	0:00:00 	54 	00:36:24 	05:39:50 	01:39:22 	00:00:00 	01:23:08 	09:18:44 	8 	0.00 	0 	
Tiantian Xiang 	0 	6 	30 	36 	39 	7 	13 	3 	6 	0 	0:00:00 	55 	00:15:16 	05:26:29 	00:54:01 	00:44:01 	01:42:03 	09:01:50 	8 	0.00 	0 	
Karan Mahajan 	0 	6 	36 	42 	22 	2 	1 	3 	1 	0 	0:00:00 	26 	00:42:56 	04:48:57 	02:41:39 	00:13:52 	00:22:54 	08:50:18 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 22, 2022 2:42:06 PM 
Subject: Productivity Report 

Hello Team, 

Given below is last friday's productivity report. 

19-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	14 	26 	40 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Adelina Paula Bartes 	0 	11 	26 	37 	22 	10 	0 	12 	4 	7 	1:48:03 	41 	00:16:10 	00:01:16 	00:00:34 	08:01:54 	00:36:19 	08:56:13 	8 	5.00 	2 	
AJ Hurry 	0 	16 	37 	53 	34 	8 	3 	0 	0 	1 	0:00:41 	38 	00:10:57 	04:18:40 	01:34:27 	00:00:00 	00:43:24 	06:47:28 	8 	0.00 	0 	
Aparna Jain 	39 	63 	272 	374 	88 	85 	0 	0 	0 	0 	0:00:00 	88 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.87 	8 	
Denisa Magda 	0 	13 	17 	30 	19 	7 	3 	4 	0 	0 	0:00:00 	26 	00:10:14 	03:42:32 	00:42:22 	00:00:00 	00:28:43 	05:03:51 	5 	3.66 	3 	
Grace Boussi 	0 	7 	26 	33 	28 	7 	1 	8 	4 	0 	0:00:00 	37 	00:05:33 	02:57:55 	00:56:45 	00:00:00 	00:46:08 	04:46:21 	4 	4.00 	1 	
Ismael Zakaria 	0 	12 	22 	34 	19 	4 	3 	1 	0 	0 	0:00:00 	23 	00:20:38 	05:57:12 	02:17:28 	00:00:00 	00:37:03 	09:12:21 	8 	0.00 	0 	
Jeet Behera 	0 	19 	42 	61 	37 	6 	3 	8 	0 	3 	0:58:36 	51 	00:21:55 	06:20:22 	01:09:04 	00:06:48 	00:59:20 	08:57:29 	8 	0.00 	0 	
Josie Lau 	0 	4 	28 	32 	22 	9 	11 	4 	7 	0 	0:00:00 	37 	00:19:24 	06:09:52 	01:18:36 	00:00:00 	01:20:32 	09:08:24 	8 	5.00 	1 	
Mary Grace Matsumoto 	0 	9 	19 	28 	20 	7 	3 	5 	3 	0 	0:00:00 	28 	00:08:44 	07:50:41 	00:01:39 	00:54:19 	00:31:48 	09:27:11 	8 	5.00 	1 	
Olyvia Malakar 	0 	38 	209 	247 	97 	88 	0 	0 	1 	0 	0:00:00 	97 	00:00:12 	00:00:00 	06:58:10 	00:00:00 	00:00:52 	06:59:14 	8 	4.75 	4 	
Pravesh Singh 	0 	15 	22 	37 	21 	12 	4 	12 	0 	4 	0:38:04 	41 	00:11:11 	05:42:43 	02:30:17 	00:06:58 	00:34:29 	09:05:38 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	2 	3 	3 	6 	0 	0 	0 	0 	0:00:00 	3 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	10 	33 	43 	31 	8 	6 	0 	0 	0 	0:00:00 	37 	00:17:28 	06:21:10 	01:40:16 	00:00:01 	00:40:40 	08:59:35 	8 	5.00 	1 	
Shivangi Bhattacharya 	0 	14 	29 	43 	39 	12 	6 	2 	3 	1 	0:07:36 	48 	00:49:23 	06:45:14 	00:57:29 	00:26:32 	00:29:07 	09:27:45 	8 	5.00 	1 	
Sven Thiele 	0 	12 	30 	42 	23 	9 	6 	4 	3 	0 	0:00:00 	33 	00:23:40 	06:32:25 	01:26:04 	00:00:00 	00:39:24 	09:01:33 	8 	0.00 	0 	
Tiantian Xiang 	0 	20 	20 	40 	28 	10 	13 	8 	7 	1 	0:09:07 	50 	00:31:50 	05:35:43 	00:49:27 	00:17:44 	01:47:50 	09:02:34 	8 	5.00 	1 	
Karan Mahajan 	0 	10 	27 	37 	25 	2 	0 	6 	5 	0 	0:00:00 	31 	00:05:51 	06:31:03 	01:30:36 	00:00:00 	00:12:28 	08:19:58 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 19, 2022 7:30:14 PM 
Subject: Re: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

18-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	11 	35 	46 	28 	5 	0 	1 	1 	16 	2:39:52 	45 	00:00:33 	00:00:00 	07:29:36 	00:00:00 	00:02:02 	07:32:11 	8 	2.33 	3 	
Adelina Paula Bartes 	0 	14 	26 	40 	29 	10 	4 	11 	4 	2 	0:19:19 	46 	00:32:47 	05:25:57 	01:06:27 	00:48:02 	01:11:28 	09:04:41 	8 	5.00 	3 	
AJ Hurry 	0 	23 	33 	56 	54 	9 	5 	0 	0 	1 	0:18:23 	60 	00:11:30 	05:33:24 	02:03:55 	00:00:00 	00:33:12 	08:22:01 	8 	0.00 	0 	
Aparna Jain 	35 	68 	259 	362 	72 	52 	0 	3 	3 	0 	0:00:00 	75 	00:09:31 	00:00:00 	05:55:44 	00:00:00 	00:07:12 	06:12:27 	8 	5.00 	2 	
Denisa Magda 	0 	7 	25 	32 	20 	6 	2 	5 	2 	0 	0:00:00 	27 	00:03:23 	04:29:24 	00:08:48 	00:00:00 	00:13:56 	04:55:31 	5 	4.00 	2 	
Grace Boussi 	0 	15 	24 	39 	24 	7 	7 	7 	0 	0 	0:00:00 	38 	00:19:41 	02:29:36 	00:58:50 	00:00:00 	01:06:20 	04:54:27 	4 	4.00 	2 	
Ismael Zakaria 	0 	12 	25 	37 	26 	4 	1 	1 	0 	0 	0:00:00 	28 	00:04:33 	06:57:15 	01:51:06 	00:00:00 	00:06:59 	08:59:53 	8 	4.00 	1 	
Jeet Behera 	0 	6 	46 	52 	35 	9 	9 	4 	1 	3 	0:36:54 	51 	00:38:05 	06:01:31 	01:19:34 	00:00:00 	00:59:19 	08:58:29 	8 	0.00 	0 	
Josie Lau 	0 	0 	26 	26 	28 	9 	12 	5 	7 	0 	0:00:00 	45 	00:08:30 	07:18:44 	00:49:53 	00:00:00 	00:49:17 	09:06:24 	8 	5.00 	1 	
Mary Grace Matsumoto 	0 	4 	21 	25 	20 	8 	1 	7 	1 	0 	0:00:00 	28 	00:03:04 	08:15:14 	00:02:32 	00:48:20 	00:10:54 	09:20:04 	8 	0.00 	0 	
Olyvia Malakar 	0 	84 	166 	250 	74 	61 	0 	1 	3 	0 	0:00:00 	75 	00:03:04 	00:00:00 	06:21:51 	00:11:08 	00:02:51 	06:38:54 	8 	5.00 	5 	
Pravesh Singh 	0 	6 	27 	33 	22 	9 	2 	6 	0 	5 	1:28:17 	35 	00:13:40 	05:24:38 	01:48:57 	00:06:35 	00:43:23 	08:17:13 	8 	5.00 	2 	
Pritish Nandi 	0 	3 	0 	3 	1 	6 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	11 	34 	45 	37 	5 	4 	0 	0 	0 	0:00:00 	41 	00:22:26 	07:05:16 	01:05:18 	00:00:00 	00:25:21 	08:58:21 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	7 	38 	45 	36 	9 	7 	2 	1 	4 	0:26:24 	49 	00:47:52 	06:52:52 	00:44:59 	00:01:16 	00:37:24 	09:04:23 	8 	3.00 	2 	
Sven Thiele 	0 	10 	31 	41 	30 	5 	2 	13 	1 	0 	0:00:00 	45 	00:21:22 	05:43:53 	02:13:07 	00:00:00 	00:50:07 	09:08:29 	8 	0.00 	0 	
Tiantian Xiang 	0 	13 	14 	27 	27 	8 	8 	5 	4 	0 	0:00:00 	40 	00:07:16 	06:21:12 	01:14:29 	00:00:03 	01:10:45 	08:53:45 	8 	0.00 	0 	
Karan Mahajan 	0 	8 	20 	28 	12 	0 	0 	1 	1 	0 	0:00:00 	13 	00:01:23 	04:48:26 	03:48:41 	00:00:00 	00:02:48 	08:41:18 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 18, 2022 2:27:04 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

17-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	7 	33 	40 	23 	9 	0 	1 	2 	7 	1:10:35 	31 	00:01:52 	00:00:00 	09:23:22 	00:00:00 	00:02:02 	09:27:16 	8 	2.50 	2 	
Adelina Paula Bartes 	0 	11 	26 	37 	18 	7 	8 	10 	7 	0 	0:00:00 	36 	00:27:34 	04:39:01 	03:55:27 	00:00:03 	01:42:20 	10:44:25 	8 	0.00 	0 	
AJ Hurry 	0 	12 	37 	49 	38 	3 	2 	5 	0 	3 	0:31:25 	48 	00:01:28 	05:38:54 	02:14:03 	00:00:00 	00:23:01 	08:17:26 	8 	0.00 	0 	
Aparna Jain 	29 	45 	270 	344 	92 	124 	0 	2 	1 	0 	0:00:00 	94 	00:02:55 	00:00:00 	04:25:09 	00:01:43 	00:06:34 	04:36:21 	8 	5.00 	1 	
Denisa Magda 	0 	14 	21 	35 	22 	11 	5 	6 	1 	0 	0:00:00 	33 	00:06:26 	05:53:10 	00:30:22 	00:00:00 	00:23:19 	06:53:17 	7 	0.00 	0 	
Grace Boussi 	0 	7 	29 	36 	20 	4 	1 	8 	4 	0 	0:00:00 	29 	00:10:29 	03:10:24 	00:59:26 	00:00:00 	00:24:22 	04:44:41 	4 	5.00 	2 	
Ismael Zakaria 	0 	22 	24 	46 	28 	3 	4 	2 	0 	0 	0:00:00 	34 	00:18:13 	06:01:03 	02:02:06 	00:00:00 	00:29:06 	08:50:28 	8 	2.00 	1 	
Jeet Behera 	0 	11 	42 	53 	46 	12 	1 	16 	0 	6 	0:54:25 	69 	00:29:12 	06:11:57 	01:22:47 	00:00:00 	00:53:45 	08:57:41 	8 	0.00 	0 	
Josie Lau 	0 	1 	23 	24 	32 	18 	13 	4 	4 	0 	0:00:00 	49 	00:10:23 	06:57:06 	00:48:39 	00:00:05 	01:07:17 	09:03:30 	8 	3.50 	2 	
Mary Grace Matsumoto 	0 	3 	22 	25 	14 	7 	8 	6 	3 	0 	0:00:00 	28 	00:16:18 	07:48:51 	00:12:35 	00:58:22 	01:02:55 	10:19:01 	8 	0.00 	0 	
Olyvia Malakar 	0 	88 	175 	263 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Pravesh Singh 	0 	1 	30 	31 	24 	9 	5 	6 	0 	3 	0:46:42 	38 	00:07:25 	06:01:51 	02:02:47 	00:00:00 	00:36:24 	08:48:27 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	0 	1 	2 	6 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	34 	42 	24 	12 	6 	1 	0 	0 	0:00:00 	31 	00:16:19 	06:50:45 	01:13:58 	00:00:01 	00:38:20 	08:59:23 	8 	5.00 	1 	
Shivangi Bhattacharya 	0 	4 	42 	46 	37 	6 	3 	2 	0 	1 	0:23:12 	43 	00:25:22 	07:13:40 	00:48:53 	00:08:22 	00:30:43 	09:07:00 	8 	5.00 	1 	
Sven Thiele 	0 	18 	27 	45 	29 	13 	8 	4 	2 	0 	0:00:00 	41 	00:14:13 	06:16:50 	02:03:04 	00:00:00 	00:46:03 	09:20:10 	8 	0.00 	0 	
Tiantian Xiang 	0 	3 	23 	26 	36 	13 	12 	4 	5 	2 	0:11:06 	54 	00:21:01 	05:43:39 	01:03:31 	00:11:37 	01:37:44 	08:57:32 	8 	0.00 	0 	
Karan Mahajan 	0 	8 	20 	28 	19 	1 	1 	8 	1 	0 	0:00:00 	28 	00:14:27 	04:00:02 	02:13:06 	00:00:00 	00:15:13 	06:42:48 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 17, 2022 5:47:59 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

16-08-2022 	
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	CSAT 	Rated tickets 
Abhishek Tripathi 	0 	8 	39 	73 	31 	10 	0 	2 	0 	6 	0:36:32 	39 	00:02:27 	00:00:00 	09:20:14 	00:00:00 	00:05:30 	09:28:11 	8 	3.00 	2 
Adelina Paula Bartes 	0 	14 	27 	61 	21 	6 	5 	8 	5 	0 	0:00:00 	34 	00:30:02 	05:55:30 	01:25:58 	00:00:01 	01:06:16 	08:57:47 	8 	0.00 	0 
AJ Hurry 	0 	9 	41 	69 	25 	6 	8 	2 	0 	0 	0:00:00 	35 	00:00:00 	00:00:00 	02:31:09 	00:00:00 	00:00:00 	02:31:09 	8 	0.00 	0 
Aparna Jain 	32 	75 	210 	374 	67 	38 	0 	3 	0 	0 	0:00:00 	70 	00:04:27 	00:00:00 	05:16:17 	00:00:00 	00:04:15 	05:24:59 	8 	3.50 	6 
Denisa Magda 	0 	22 	19 	49 	17 	2 	1 	2 	1 	0 	0:00:00 	20 	00:02:53 	04:10:45 	00:39:06 	00:08:23 	00:22:42 	05:23:49 	5 	0.00 	0 
Grace Boussi 	0 	9 	28 	48 	26 	5 	5 	7 	3 	0 	0:00:00 	38 	00:10:20 	03:03:20 	00:43:38 	00:00:00 	00:28:50 	04:26:08 	4 	2.00 	1 
Ismael Zakaria 	0 	19 	25 	57 	14 	1 	1 	4 	0 	0 	0:00:00 	19 	00:04:15 	04:36:10 	00:06:57 	00:00:00 	00:11:15 	04:58:37 	5.5 	0.00 	0 
Jeet Behera 	0 	19 	38 	74 	42 	9 	3 	17 	0 	3 	0:23:53 	65 	00:00:00 	00:00:00 	01:11:02 	00:00:00 	00:00:00 	01:11:02 	8 	5.00 	1 
Josie Lau 	0 	0 	25 	55 	40 	12 	9 	2 	5 	0 	0:00:00 	51 	00:05:16 	07:25:30 	00:54:47 	00:00:03 	00:42:00 	09:07:36 	8 	0.00 	0 
Mary Grace Matsumoto 	0 	5 	22 	38 	20 	8 	6 	4 	3 	0 	0:00:00 	30 	00:08:42 	07:50:28 	00:02:41 	00:42:10 	00:40:56 	09:24:57 	8 	0.00 	0 
Olyvia Malakar 	0 	30 	235 	328 	74 	41 	0 	0 	0 	0 	0:00:00 	74 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.25 	4 
Pravesh Singh 	0 	3 	28 	53 	25 	6 	3 	7 	0 	4 	0:24:53 	39 	00:00:00 	00:00:00 	01:36:00 	00:00:00 	00:00:00 	01:36:00 	8 	0.00 	0 
Pritish Nandi 	0 	1 	0 	1 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 
Sebastian Coldea 	0 	4 	40 	61 	26 	6 	6 	2 	0 	0 	0:00:00 	34 	00:24:05 	06:34:57 	01:05:56 	00:00:00 	00:52:50 	08:57:48 	8 	5.00 	1 
Shivangi Bhattacharya 	0 	5 	43 	73 	38 	10 	3 	1 	0 	4 	1:25:27 	46 	00:22:42 	07:19:00 	01:00:17 	00:00:02 	00:16:10 	08:58:11 	8 	4.00 	1 
Sven Thiele 	0 	21 	28 	67 	27 	6 	4 	10 	3 	0 	0:00:00 	41 	00:30:11 	06:06:44 	01:31:10 	00:00:00 	00:50:29 	08:58:34 	8 	0.00 	0 
Tiantian Xiang 	0 	9 	20 	61 	28 	9 	6 	2 	1 	2 	0:18:34 	38 	00:11:38 	06:12:56 	01:14:44 	00:21:49 	00:58:12 	08:59:19 	8 	5.00 	3 
Karan Mahajan 	0 	5 	21 	34 	18 	4 	0 	3 	2 	0 	0:00:00 	21 	00:16:46 	00:00:00 	07:17:23 	00:00:00 	00:03:57 	07:38:06 	8 	0.00 	0 

Regards, 
Gaurav