Subject: Daily Report - 7th June- 9th June
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Fri, 10 Jun 2022 03:48:06 -0700 (MST)

7th June- 9th June 																								
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 			RMA And Tech Questions 	Public Comment 	Internal Comment 
Josie Lau 	0 	2 	29 	31 	108 	40 	37 	12 	15 	1 	0:11:00 	158 	00:36:37 	05:43:23 	01:24:27 	00:00:00 	01:21:02 	09:05:29 	P 	4.33 	6 	308 	12 	296 
Kesia Nicole Belleza 	0 	7 	8 	15 	23 	2 	0 	1 	1 			24 	00:02:49 	08:21:07 	01:12:22 	00:00:00 	00:05:10 	09:41:28 	P 	5.00 	1 
Shivangi Bhattacharya 	0 	6 	36 	42 	102 	34 	22 	26 	13 	4 	0:06:00 	154 	00:43:10 	07:21:27 	01:09:47 	00:09:04 	00:28:52 	09:52:20 	P 	4.45 	11 
Grace Boussi 	0 	19 	34 	53 	122 	54 	37 	36 	11 			195 	01:28:28 	04:41:11 	01:26:44 	00:00:00 	01:23:02 	08:59:25 	P 	3.78 	9 
Denisa Magda 	0 	7 	24 	31 	49 	17 	9 	8 	2 			66 	00:11:28 	04:22:02 	00:31:24 	00:00:00 	00:17:15 	05:22:09 	P 	5.00 	1 
Ismael Zakaria 	0 	14 	24 	38 	72 	26 	23 	36 	6 			131 	00:30:06 	03:34:09 	00:06:48 	00:00:00 	00:20:55 	04:31:58 	P 	4.29 	7 
Adelina Paula Bartes 	0 	10 	35 	45 	85 	35 	28 	61 	16 	4 	0:11:00 	178 	00:52:51 	03:05:19 	02:34:34 	00:03:43 	03:02:13 	09:38:40 	P 	3.88 	8 
Sebastian Coldea 					65 	24 	18 	25 	11 			108 	00:00:00 	00:40:14 	00:53:14 	00:00:00 	00:00:00 	01:33:28 	A 	3.60 	5 
Sven Thiele 	0 	22 	23 	45 	78 	18 	20 	39 	5 			137 	00:36:33 	06:29:26 	01:00:21 	00:00:00 	01:34:28 	09:40:48 	P 	4.33 	6 
Ritesh Kumar 	0 	10 	35 	45 	100 	21 	3 	35 	12 	15 	0:22:00 	153 	00:53:53 	00:00:00 	09:33:40 	00:00:00 	00:38:41 	11:06:14 	P 	4.17 	6 
AJ Hurry 	0 	5 	37 	42 	114 	16 	8 	5 	0 	3 	0:17:00 	130 	00:00:28 	07:39:24 	02:02:23 	00:00:00 	00:25:13 	10:07:28 	P 	2.88 	8 
Pravesh Singh 	0 	1 	14 	15 	54 	46 	17 	30 	4 	7 	0:12:00 	108 	00:13:22 	06:10:50 	01:29:32 	00:00:00 	01:06:20 	09:00:04 	P 	4.83 	6 
Jeet Behera 	0 	6 	32 	38 	141 	37 	16 	26 	0 	10 	0:23:00 	193 	00:49:56 	04:52:03 	01:59:03 	00:00:00 	01:18:20 	08:59:22 	P 	4.91 	11 
Tiantian Xiang 	0 	9 	24 	33 	88 	30 	24 	22 	14 	2 	0:07:00 	136 	00:25:12 	06:15:17 	00:56:29 	00:00:00 	01:20:36 	08:57:34 	P 	4.14 	7 
Aparna Jain 	25 	89 	253 	367 	220 	148 	0 	5 	2 			225 	00:09:33 	00:00:00 	02:59:44 	00:02:37 	00:06:31 	03:18:25 	P 	4.65 	40 
Olyvia Malakar 	0 	53 	129 	182 	186 	102 	0 	5 	4 			191 	00:03:59 	00:00:00 	05:45:36 	00:00:00 	00:09:17 	05:58:52 	P 	4.79 	24 

Regards, 
Pritish Nandi