Subject: Daily Report - 11th and 12th Apr 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Tue, 12 Apr 2022 23:51:09 -0700 (MST)

11-12th April 2022 																											
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	3 	31 	34 	68 	28 	23 	12 	18 	4 	00:07:09 	107 	00:12:00 	07:12:08 	00:48:49 	00:00:00 	01:02:12 	09:15:09 	P 	5.00 	9 	157 	5 	152 	0 	0 	0 
Bharat Bhattacharya 	0 	13 	37 	50 						11 	00:14:18 	11 							A 	4.50 	8 
Shivangi Bhattacharya 	0 	3 	43 	46 	69 	31 	17 	17 	13 	3 	00:10:13 	106 	00:15:15 	06:41:23 	01:36:01 	00:02:23 	00:48:48 	09:23:50 	P 	4.14 	7 
Grace Boussi 	0 	13 	37 	50 	73 	26 	23 	29 	3 	1 	00:23:29 	126 	00:31:44 	06:16:08 	01:24:06 	00:00:00 	00:59:29 	09:11:27 	P 	3.57 	7 
Denisa Magda 	1 	11 	21 	33 	38 	13 	5 	6 	0 	2 	00:57:11 	51 	00:05:24 	04:09:09 	01:02:38 	00:00:00 	00:09:32 	05:26:43 	P 	4.43 	7 
Ismael Zakaria 	0 	13 	28 	41 	64 	20 	20 	14 	2 	4 	00:28:36 	102 	00:39:55 	06:22:26 	01:12:54 	00:00:00 	00:57:12 	09:12:27 	P 	4.14 	14 
Adelina Paula Bartes 	0 	10 	29 	39 	59 	14 	9 	35 	9 	8 	00:10:13 	111 	00:35:37 	06:10:38 	01:22:24 	00:00:02 	01:09:44 	09:18:25 	P 	4.40 	10 
Sebastian Coldea 	0 	5 	35 	40 	51 	16 	19 	2 	9 	5 	00:13:17 	77 	00:31:59 	06:39:51 	01:05:00 	00:00:00 	00:52:37 	09:09:27 	P 	2.56 	9 
Sven Thiele 	0 	11 	25 	36 	39 	17 	14 	13 	3 	3 	00:20:26 	69 	00:21:03 	04:43:48 	03:25:53 	00:00:06 	01:09:00 	09:39:50 	P 	4.33 	9 
Ritesh Kumar 	0 	21 	33 	54 	76 	13 	2 	14 	14 	15 	00:18:23 	107 	00:49:15 	00:00:00 	08:10:17 	00:00:00 	00:34:08 	09:33:40 	P 	3.91 	11 
AJ Hurry 	0 	3 	47 	50 	93 	16 	8 	5 	0 	4 	00:13:17 	110 	01:30:42 	05:32:09 	01:02:25 	00:00:00 	00:20:57 	08:26:13 	P 	5.00 	7 
Pravesh Singh 	0 	2 	23 	25 	55 	24 	14 	33 	5 	17 	00:15:19 	119 	00:26:11 	05:45:59 	01:08:12 	00:00:00 	01:42:34 	09:02:56 	P 	5.00 	4 
Jeet Behera 	0 	10 	33 	43 	64 	22 	13 	38 	14 	2 	00:18:23 	117 	00:45:43 	06:30:30 	01:14:33 	00:00:00 	01:10:16 	09:41:02 	P 	2.75 	4 
Tiantian Xiang 	0 	5 	20 	25 	40 	27 	21 	8 	10 	10 	00:20:26 	79 	00:40:31 	06:03:01 	00:55:55 	00:00:00 	01:34:23 	09:13:50 	P 	4.83 	6 
Aparna Jain 	0 	31 	225 	256 	157 	90 	0 	5 	5 			162 	00:04:09 	00:00:00 	05:59:59 	00:00:00 	00:11:35 	06:15:43 	P 	4.68 	40 
Daniele Castiglioni 	14 	46 	287 	347 	192 	130 	0 	1 	1 			193 	00:05:46 	00:00:00 	04:46:25 	00:00:00 	00:03:27 	04:55:38 	P 	4.43 	40 

Regards, 
Pritish Nandi