Subject: Ticket Number #204032
From: Pravesh Singh <[email-masked]>
To: Ismail <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Mon, 28 Mar 2022 16:24:00 -0700 (MST)

Hi Ismael, 

Please keep this ticket in your queue as the customer is from Canada and US team is unable to call him during their shift time. Please send an email to the user if he doesn't answer the call. This is an aging ticket and the customer actively replies to the emails. Please assign any one of your US tickets to me if you have a high queue. 

@Pritish, I hope you remember, we discussed this ticket and agreed to a remote session. The customer was unable to troubleshoot as he was yet to receive the replacement for his headset. And, two times I was unable to call him at the requested time. 

Best regards, 
Pravesh Singh