Subject: Daily Report - 16-19 March
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <
Date: Mon, 21 Mar 2022 05:01:21 -0700 (MST)

16-19 March 22 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	7 	34 	41 	134 	49 	53 	24 	18 	6 	0:10:00 	217 	01:11:48 	04:39:14 	01:20:22 	00:00:04 	01:45:30 	08:56:58 	P 	4.57 	14 	252 	11 	241 	0 	0 	0 
Bharat Bhattacharya 	0 	12 	40 	52 	106 	39 	20 	32 	0 	10 	0:11:00 	168 	00:45:29 	06:35:19 	00:39:23 	00:00:00 	00:46:17 	08:46:28 	P 	3.87 	15 
Shivangi Bhattacharya 	0 	10 	42 	52 	111 	33 	10 	35 	8 	4 	0:13:00 	160 							A 	3.93 	14 
Grace Boussi 	0 	7 	33 	40 	104 	37 	24 	32 	10 	2 	0:20:00 	162 	00:12:34 	07:12:46 	01:41:16 	00:00:02 	00:28:02 	09:34:40 	P 	3.87 	15 
Denisa Magda 	0 	19 	14 	33 	36 	15 	9 	15 	4 			60 	00:39:55 	03:38:01 	00:30:35 	00:00:00 	00:17:46 	05:06:17 	P 	4.69 	16 
Ismael Zakaria 	0 	15 	32 	47 	100 	35 	23 	40 	10 	3 	0:14:00 	166 	00:57:33 	03:47:25 	01:06:26 	00:00:00 	02:35:42 	08:27:06 	P 	4.60 	20 
Adelina Paula Bartes 	0 	15 	28 	43 	77 	21 	8 	23 	15 	7 	0:23:00 	115 	01:34:01 	04:20:21 	03:28:48 	00:00:00 	00:44:04 	10:07:14 	P 	4.80 	10 
Sebastian Coldea 	0 	12 	27 	39 	80 	25 	18 	8 	11 	1 	0:05:00 	107 	00:14:36 	06:15:03 	01:54:29 	00:00:00 	00:31:47 	08:55:55 	P 	4.11 	9 
Sven Thiele 	0 	32 	13 	45 	65 	15 	12 	34 	7 	2 	0:14:00 	113 	00:29:59 	05:04:36 	02:23:03 	00:00:00 	01:23:51 	09:21:29 	P 	4.86 	14 
Ritesh Kumar 	0 	8 	35 	43 	112 	34 	10 	9 	14 	1 	0:11:00 	132 	00:13:17 	06:49:10 	00:11:22 	00:00:00 	00:13:55 	07:27:44 	P 	4.21 	14 
AJ Hurry 	0 	23 	29 	52 	126 	41 	19 	26 	2 	6 	0:11:00 	177 	00:23:42 	07:19:55 	01:56:20 	00:00:00 	00:43:54 	10:23:51 	P 	4.90 	10 
Pravesh Singh 	0 	7 	23 	30 	80 	47 	17 	25 	3 	8 	0:13:00 	130 	00:09:16 	04:48:25 	00:17:01 	00:00:00 	00:26:38 	05:41:20 	P 	4.69 	13 
Jeet Behera 	0 	9 	27 	36 	73 	6 	0 	16 	7 			89 	00:11:06 	00:00:00 	08:48:22 	00:04:40 	00:13:29 	09:17:37 	P 	3.00 	3 
Tiantian Xiang 	0 	5 	29 	34 	52 	14 	0 	7 	5 			59 	02:55:06 	00:36:51 	01:27:11 	00:00:00 	00:02:52 	05:02:00 	P 	4.75 	8 
Aparna Jain 	0 	63 	197 	260 	182 	118 	0 	9 	2 			191 	#N/A 						P 	4.57 	74 
Daniele Castiglioni 	16 	52 	271 	339 	163 	104 						163 	00:00:00 	00:00:00 	00:24:26 	00:00:00 	00:00:00 	00:24:26 	P 	4.35 	40 

Regards, 
Pritish Nandi