Subject: Fwd: Long talktime
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <
Date: Tue, 8 Mar 2022 00:24:55 -0700 (MST)

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, March 7, 2022 9:46:17 PM 
Subject: Long talktime 

Hi Pritish, 

We have noticed that some of the agents had very long talk time, could you please talk to those agents and remind them again that we recommend a maximum time of 15 minutes for a call. In some situations, it would be difficult to have a short call but Agents should always think if such long calls are needed or it can be handled in a better way. 

	

Call Type 	

Talk Time 	

Agent Name 	

Phone Display Name 	

Disposition Code 

outbound 	

02:07:11 	

Denisa Magda 	

German enterprise 	

inbound 	

01:18:53 	

Arjun Hurry 	

US Gaming Temp Number 	

Successful Call 

outbound 	

01:02:55 	

Jan Philip Faber 	

German enterprise 	

Successful Call 

inbound 	

01:02:19 	

Arjun Hurry 	

US and Canada Enterprise 	

Successful Call 

outbound 	

00:54:28 	

Bharat Bhushan 		

inbound 	

00:51:58 	

Bharat Bhushan 	

US and Canada Enterprise 	

inbound 	

00:48:35 	

Daisuke Murata 	

Japan Gaming 	

Successful Call 

inbound 	

00:45:12 	

Arjun Hurry 	

US and Canada Enterprise 	

Successful Call 

outbound 	

00:44:52 	

Bharat Bhushan 		

Successful Call 

inbound 	

00:44:11 	

Arjun Hurry 	

US and Canada Enterprise 	

Successful Call 

inbound 	

00:41:56 	

Shivangi 	

Australia Enterprise 	

Successful Call 

inbound 	

00:41:53 	

Ismael Zakaria 	

France Enterprise 	

Successful Call 

outbound 	

00:39:53 	

Jan Philip Faber 	

German enterprise 	

Successful Call 

inbound 	

00:37:52 	

Rosette Modiri 	

US Gaming Temp Number 	

Successful Call 

outbound 	

00:37:47 	

Bharat Bhushan 	

US and Canada Enterprise 	

Successful Call 

inbound 	

00:37:14 	

Rosette Modiri 	

US and Canada Enterprise 	

Successful Call 

inbound 	

00:34:15 	

Arjun Hurry 	

US and Canada Enterprise 	

Successful Call 

inbound 	

00:34:09 	

Adelina Paula Bartes 	

German enterprise 	

inbound 	

00:34:07 	

Josie Lau 	

China Gaming and Enterprise Temp Number 	

inbound 	

00:33:56 	

Bharat Bhattacharya 	

US and Canada Enterprise 	

Successful Call 

inbound 	

00:33:42 	

Arjun Hurry 	

US and Canada Enterprise 	

Successful Call 

inbound 	

00:33:32 	

Bharat Bhushan 	

US and Canada Enterprise 	

outbound 	

00:33:04 	

Franck Gampio Killy 	

France Gaming and Enterprise Temp Number 	

outbound 	

00:32:27 	

Ismael Zakaria 	

UK Enterprise 	

Successful Call 

inbound 	

00:32:01 	

Pravesh Singh 	

US and Canada Enterprise 	

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/b20 ] 

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